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“Clean, and comfortable” 4 of 5 stars
Review of BEST WESTERN Black Hills Lodge

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BEST WESTERN Black Hills Lodge
2.0 of 5 Hotel   |   540 East Jackson Blvd., Spearfish, SD 57783   |  
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Ranked #2 of 15 hotels in Spearfish
Willmar, Minnesota
1 review
“Clean, and comfortable”
4 of 5 stars Reviewed June 15, 2014

Just left the BW Spearfish yesterday morning, stayed there for 5 nights. The facility was about as clean as one would hope for in a hotel, including a person walking the perimeter every morning to pick up trash. The rooms were not overly spacious, but for as little time as we actually spent in the room, it was adequate for sleeping purposes. Breakfast was nice, nothing fancy, just the basics. The staff were tremendous, both courteous, and helpful. All in all, I would return to BW Spearfish for my next trip. It's a good bang for the buck!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review, June 19, 2014
Dear SLinn, thank you for your comments about your 5-night stay with us! Sounds like you made this your "base camp" for a Black Hills trip. At the end of the day, our goal is to know you want to come back and stay again - and it sounds like you will. If you do, please check out our family rooms (with 4 beds) for more space if you need it. Again, thank you for taking the time to comment!
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139 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Sheridan, United States
1 review
4 of 5 stars Reviewed June 8, 2014

I made reservations on line. I was traveling with my 86 year old father who can not climb stairs. I asked for a first floor room. When we checked in we were put in a second floor room. There is no elevator. There was a high school basketball tournament. Young kids who could have easily handled the stairs were put on the first floor. The room was clean and the room was very nice. Very spacious room. Easily accessible from interstate. Parking area is small. I think the room was a little pricey.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review, June 19, 2014
Dear Alyce G, thank you for staying with us - and for your comments. With regard to calling direct for specific needs, I couldn't agree more. Please if you come again (or any readers) give us a call to discuss anything specific that will help your stay. Without an elevator, we are used to taking care of your specific need of first floor every day in our busy times of the year. Our General Manager, Dan, said he recalls you coming down the stairs and thought 'why, or how, did they get put upstairs?..." with regard to your situation. So, please know we are conscientious about it and want to help wherever we can. As for the rest of your stay it seems you were pleased. Again, thanks for being our guest. Have a great summer!
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Lakewood, Colorado
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2014

We enjoyed our brief stay at the Best Western Black Hills Lodge. We liked that there was access to the room from both the outside and indoor corridor on the 1st floor. We also like that the sink is separate from the shower/toilet area to facilitate both of us getting ready @ the same time. The breakfast also facilitates us getting on the road when traveling with one less stop as well as well as expense.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review, June 19, 2014
Greetings Theresa B,
First let me say you have a really nice Best Western there in Lakewood....love staying there when I come to Denver. and thank you for being our guest here in Spearfish last month. I see by the high ratings you were pretty happy with us. (insert smiley here). I usually think of the continental breakfast as a nice added value for our guests, but you mentioned the convenience versus going out to eat - great point! THANK YOU again and have a nice summer.
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Bison, United States
1 review
4 of 5 stars Reviewed April 2, 2014

Hotel was very accommodating when weather kept us here another night. They were able to give another night in the same room without any hassle. Location was good, close to the college and shopping and there was a 24 hour restaurant next door.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review, June 19, 2014
Good morning Marilyn, Thank you for staying with us - and for the great comments. Sounds like you came to Spearfish in association with something at Black Hills State University. We love BH! I am an alum and a number of alums and students work at our hotel. Got a few new stores downtown too, check them out next time you're here!
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Wright, Wyoming
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 30, 2014

Friends and I spent a weekend on the 2nd floor suite. Difficult getting stuff upstairs. Nice room layout but very poor housekeeping. Dirty walls and smears on lightswitches, furniture. Beds are nice, furniture is comfortable but I couldn't get over the dirty feeling. Desk staff super nice. Small bar 1st floor very nice looking. Very nice bartender, we only had one drink on the patio but nice atmosphere. Walls are THIN you'll hear everything.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review, June 19, 2014
Hello BKari2013. Your comments caught my eye quite late after your stay. My apologies for not keeping up on TripAdvisor. Moreover, my sincere apologies for your poor experience and falling short of what we should be. We know that cleanliness of our rooms is of huge importance - to most people it is THE most important (whether in a suite or any room) So when we fail it's embarrassing. Please let me, or General Manager Dan, know if you are coming back to the Spearfish area again. We would really appreciate a second chance and to make up for your last trip. Thank you again for your feedback. Have a great summer.
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Casper, United States
1 review
4 of 5 stars Reviewed March 2, 2014

Clean Room, helpful staff. Overall the stay was relaxing and enjoyable. When I was on a previous stay and explained to the staff I would be leaving before the 6:00 am breakfast time, they offered to set it out earlier to accommodate my travel plan. Thanks Best Western for the quality stay.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review, June 19, 2014
Dear John T, thank you for the nice comments. We love to accommodate those little things that make a difference in your day. Come back and stay with us again if you come through the Black Hills.
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Kansas City, MO
Top Contributor
79 reviews 79 reviews
21 hotel reviews
Reviews in 39 cities Reviews in 39 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed February 26, 2014

This was a great base for exploring the Black Hills area. Also, we enjoyed the restaurants in the area--one of the best breakfast restaurants is right next door. That being said, the breakfast offered in the hotel was poor--not as advertised. And we chose this hotel because is was dog-friendly, but our "dog room" was not clean--with obvious spots on the carpet. The staff in the hotel was very pleasant and helpful--they just need to step up their act a bit.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review, June 19, 2014
Dear Doughgirl81, Thank you for review. Obviously your experience was not too great. In particular the stains in the carpet were the a disappointment. I can tell you with certainty, that not long after your stay we began another carpet cleaning cycle. Although we address carpet stain issues daily, and immediately, it is clear we missed those in your room. At times, it is true that we cannot get a stain our even after our thorough cleaning and requires professional assistance. If that was the case, we should have placed you in another of our pet rooms. I want to offer you my sincere apologies for your experience.
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Additional Information about BEST WESTERN Black Hills Lodge

Address: 540 East Jackson Blvd., Spearfish, SD 57783
Phone Number:
Location: United States > South Dakota > Spearfish
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 15 hotels in Spearfish
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Black Hills Lodge 2*
Official Description (provided by the hotel):
Located in the heart of the Black Hills of South Dakota, between Mount Rushmore and Devils Tower, the Best Western Black Hills Lodge in Spearfish, South Dakota is just off of Interstate 90 at Exit 12. Highly ranked on TripAdvisor in Spearfish the past couple years, you'll love the clean rooms with up to date amenities, the nice outdoor pool area and a new lounge and patio - opened in summer 2013. With a host of great restaurants nearby, including a 24-hour family restaurant next door, and attractions in several directions, we make a great stop along the way or as a week-long vacation headquarters. You will be most pleased with our hospitality and service - they are second to none in the area. We wish you safe travels always! ... more   less 
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Also Known As:
Best Western Spearfish
Spearfish Best Western

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