I made reservations on line. I was traveling with my 86 year old father who can not climb stairs. I asked for a first floor room. When we checked in we were put in a second floor room. There is no elevator. There was a high school basketball tournament. Young kids who could have easily handled the stairs were put on the first floor. The room was clean and the room was very nice. Very spacious room. Easily accessible from interstate. Parking area is small. I think the room was a little pricey.