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“Jets on hot tubs not working” 3 of 5 stars
Review of Holiday Inn Spearfish - Northern Black Hills

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Holiday Inn Spearfish - Northern Black Hills
3.0 of 5 Hotel   |   305 N 27th St., Spearfish, SD 57783   |  
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Ranked #5 of 15 Hotels in Spearfish
IL
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
“Jets on hot tubs not working”
3 of 5 stars Reviewed 2 days ago NEW

Hotel had 2 hot tubs and neither of the jets were working. If you have any issues ( I have issues with my knee) do not use the pool. They do not have steps going into the pool, they only have ladders. Room was clean and in good condition. Hotel staff are very friendly. The restaurant is attached to the hotel with easy access.

Room Tip: Do not take a room by the pool unless you do not mind the noise.
See more room tips
  • Stayed March 2015, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, Director of Marketing at Holiday Inn Spearfish - Northern Black Hills, responded to this review, yesterday
Dear kdm11559-

Thank you for staying with us and taking the time out of your day to give us a constructive review. I sincerely apologize for the pool being without steps as they were just removed to have repairs made and will be re installed here again shortly. We do have a chair lift available to use for those having difficulty using the ladders provided. I'm glad the rest of your stay was great and hope you visit us again and find your stay more enjoyable. Thank you again for the feedback.

Sincerely-

Eric Schmidt
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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24 reviews from our community

Traveler rating
    10
    9
    4
    1
    0
See reviews for
11
5
1
3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

During my two night stay at the Holiday Inn at Spearfish I noted my entire experience. At my arrival I encountered a clean cut and fresh looking youth named Sam who spoke to me clearly and politely despite my obvious jet lag. My first problem was with the television channels not working properly. When I called the front desk for assistance, a very tall security guard showed up at my door almost immediately And fixed my television in under a minute. Fairly pleased with the service I had received thus far I decided to order food from the restaurant. This is when things took a turn for the worse. Everything I touched almost felt sticky or unclean. The plump blonde waitress was slow and inefficient at taking my order. It took me nearly 10 minutes to get my drink. I ordered cheese curds as appetizers and a french dip sandwich. When my cheese curds arrived half an our later at the same time as my french dip, both dishes were already cold. All I received from the waitress was a "sorry for the wait" as she left me alone with my empty glass and cold food. If this wasn't bad enough,the cheese curds were all clumped together in a golden brown lump. the first bite I took of my cheese curds was utterly horrible. They were undercooked and forced me to spit them onto my plate in emvarassment As people stared at me. I still have the taste of disgusting curdled uncooked cheese in my mouth. The French dip, however cold, was still edible, then again how could they Mess up a sandwich that requires no culinary talent to make. I felt like a fool for not eating a much cheaper and much better meal at any of the surrounding restaurants: Applebees, Culver's, subway, or even the gas station down the street. when I decided to go to my bed in my surprisingly spotless room, I called the desk for an extra blanket and toothbrush, no more than two minutes later, the tall slender security guard shows up with a smile, and a "have a nice stay". Had I not eaten at the restaurant, this would be a 5 star review, but I did, therefore I can not. holiday Inn is possibly the best hotel in spearfish connected to what is probably the worst restaurant. If you go into the restaurant, stick to the bar. That way if you do eat their food you'll be too drunk ( and probably broke) to remember.

Stayed March 2015, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everyone that works here are well trained and extremely friendly. The whole facility is immaculate. A big surprise is the restaurant attached to the hotel. We usually don't eat at hotel restaurants, however this is an unusually good spot. The day clerk told us about a hike at The Historic Hatchery and Spearfish Canyon. What a beautiful place to walk after days on the road. Can't say enough good about this hotel. Will stay again when we go through.

Stayed March 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, Director of Marketing at Holiday Inn Spearfish - Northern Black Hills, responded to this review, 1 week ago
Dear Robetts-

Thank you so much for choosing to stay with us and giving us such a glowing review. I'm glad you found everything from our staff, to our new remodeled hotel, to our excellent restaurant to exceed all of your expectations. I hope you do get to visit again on your next time through and we'll strive to make your stay even better to earn a five star review!

Sincerely-

Eric Schmidt
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lemmon, South Dakota
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Great rooms, very clean, comfortable beds & fast and friendly check in and out . Easy to access the wonderful attached restaurant . Inside or outside door access. The headboards had electrical plug-ins on each side, that was great!!!!

Room Tip: Make sure there is plenty of outlets to plug into!!
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  • Stayed February 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, Director of Marketing at Holiday Inn Spearfish - Northern Black Hills, responded to this review, 4 weeks ago
Dear Jean D-

Thank you so much for choosing to stay with us and taking the time to review our hotel. I'm very glad to read you were happy with virtually everything about your stay. We certainly appreciate your business and kind words. We also look forward to you visiting us again in the near future.

Sincerely-

Eric Schmidt
DIrector of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKenzie, North Dakota
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 16, 2015

We checked in for a two night stay, upon entering our room we tried to hook up to the internet and could not get it to work and also the toilet would not flush. I called the front desk and they did send someone up right away, he told me that the toilet was a low flow and was working fine. They did call me several times regarding internet and finally told me that it was my tablet causing the problem, which could have been the issue, but it worked when I was close enough to log in to the convention center (same building). As far as the toilet, you could flush and flush and flush and then it might work -- it was also leaking out from the bottom of the stool, but since we were told this was working I just put a towel around it. Saturday we got up and went out to do some shopping, when we returned to our room our keys did not work, so we were lucky enough to have to walk to the front desk to get them activated again.

  • Stayed February 2015, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, Director of Marketing at Holiday Inn Spearfish - Northern Black Hills, responded to this review, 5 weeks ago
Dear NDBrenda-

Thank you for choosing to stay with us and giving us a thorough review of your stay. I'd like to sincerely apologize for the inconveniences you experienced during your stay. I know any internet connectivity, plumbing or key card issues can be extremely frustrating. I am happy to tell you we are very close to a huge internet upgrade that will increase our bandwidth by over 600%! I'm also happy to read our staff was very quick to address and follow up with your issues. Thank you again for the great feedback regarding your stay, I can assure you it will help us to improve and be a better hotel.

Sincerely-

Eric Schmidt
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2015

We had a great stay at the Spearfish Holiday Inn. The staff was friendly and the maids were very accommodating. The room and bathroom was clean and the beds were super comfortable.Will be staying again!

  • Stayed January 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, Director of Marketing at Holiday Inn Spearfish - Northern Black Hills, responded to this review, January 20, 2015
Dear Tyler F-

Thank you for taking time out of your day to review our property. I'm very happy to read you enjoyed virtually everything about your stay. We certainly appreciate your business and kind words, and we hope you visit us again in the near future.

Sincerely-

Eric Schmidt
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 9, 2015

Sure, that is what hotels are supposed to be but these folks kick it up a notch. The staff is very friendly and understand the need for special requests. The hotel itself is welcoming and the rooms are very nice from heating to beds to the TV and lighting. The hotel has a fresh feel to it and is conveniently located. Lucky's 13 restaurant is convenient and is better than most run of the mill hotel restaurants. The pool area needs to be updated. It looks like an old "Holidome" but don;t take my word for that. However, take my word that the kids won't find the pool area very "cool".
I will book another stay at this hotel and expect to this summer as we go through the Badlands.

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, Director of Marketing at Holiday Inn Spearfish - Northern Black Hills, responded to this review, January 12, 2015
Dear djrhudson-

Thank you so much for choosing to stay with us and for taking time out of your busy day to review our hotel. I'm very happy to read you enjoyed almost everything about your stay and especially enjoyed your comments about our staff. Your comments are spot on with regards to the pool and I'm very excited to tell you the pool area is up next for major renovation and will be a place everyone will enjoy, especially the kids! Check with us this summer to check in on our progress and I hope you'll choose to stay with us again.

Sincerely-

Eric Schmidt
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Spearfish - Northern Black Hills

Address: 305 N 27th St., Spearfish, SD 57783
Phone Number:
Location: United States > South Dakota > Spearfish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 15 Hotels in Spearfish
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Spearfish - Northern Black Hills 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Holiday Inn Spearfish - Northern Black Hills Hotel Spearfish
Spearfish Holiday Inn

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