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“Good Value” 4 of 5 stars
Review of Holiday Inn Spearfish - Northern Black Hills

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Holiday Inn Spearfish - Northern Black Hills
3.0 of 5 Hotel   |   305 N 27th St., Spearfish, SD 57783   |  
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Ranked #11 of 15 hotels in Spearfish
Denver, Colorado
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
“Good Value”
4 of 5 stars Reviewed October 17, 2012

Both myself and my wife stayed here in early October. The hotel itself is very nice, typical Holiday Inn room with two queen beds. Everything was VERY clean and modern. The hotel had a very nice indoor pool area. Very nice people at the front desk. PLENTY of parking. Complementary coffee in the check-in area. The real highlight of our stay was the restaurant in the hotel, Lucky's 13 Pub. The food was VERY good and plenty of it. The meal include an enormus salad. If you are in the area, this would be a good place to stop.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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95 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Lawrenceville
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 3, 2012

We were in room 201 which was at the front of the building and next to the door to the stairway to get to the 2nd floor from outside or within the bldg. We had no problem with noise at this location. Our room was a double queen and was very clean and comfortable. Large counter top area in bathroom with shower and toilet; a door separating the sink area with ample counter top there also. Chair with ottoman, Wifi was good. No complimentary breakfast, but we did get some membership discounts which we used for breakfast which was a nice restaurant area with good food and friendly service. All desk clerks were friendly and helpful with restaurant recommendations, directions, etc. We stayed 2 nights and have no complaints...room and bathroom appeared to be updated and again very clean.
We felt this was in a good area with easy access to several restaurants, I90, area attractions...especially enjoyed the drive through Spearfish Canyon.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, Oregon
Top Contributor
56 reviews 56 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 4, 2012

Not a bad place to stay, it would be worth the effort to do an update sometime soon. Prices and food were great. The restaurant that was attached had a wonderful breakfast. People and service was very friendly. I'd go back even though it was out-dated.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed September 1, 2012 via mobile

Its 10:30pm and I'm writing this review from my room at this lousy hotel because there is no way anyone could sleep through this noise. People are screaming and bouncing balls off of the walls and windows of my room. Calls to the front desk are worthless. They have a party scheduled outside the guest rooms while the convention center side of the hotel sits quiet and empty. This hotel is junk. Don't waste your money.

  • Stayed August 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Spearfish - Northern Black Hills, responded to this review, September 17, 2012
Dear ColoradoFred,

Thank you for taking the time to write a review of our property. We are very sorry to read that you experienced inconvenience due to the noise levels at the hotel and if the front desk service you received was less than satisfactory. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Pam G.
Case Manager
IHGCare
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Armagh N Ireland
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed August 29, 2012

This hotel is out of the way. We had a very comfortable stay and the restaurant was excellent value with good food. Could not complain in any way. Had a good group singing in the bar They serve Starbucks coffee in the foyer

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Eric S, Director of Marketing at Holiday Inn Spearfish - Northern Black Hills, responded to this review, August 31, 2012
Thank you very much for your kind words. We appreciate you taking time to review us for ourselves and others to see. Thanks again!
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Pacific Palisades, CA
Top Contributor
128 reviews 128 reviews
51 hotel reviews
Reviews in 67 cities Reviews in 67 cities
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed July 28, 2012

Next to I-90 (exit 12). Large Convention Hotel which is generally run-down. Not much of interest in surrounding neighborhood. Strong smell of chlorine around indoor pool which is attached to room corridors. Front desk always seemed too busy and not very helpful. Housekeeping was just leaving our room when we checked in so we didn't expect the very bad room condition.

Room Tip: DO NOT stay in Room 445 - broken A/C on/off button, VERY sticky rug (like cola spill), toilet flushe...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Spearfish - Northern Black Hills, responded to this review, August 15, 2012
Dear kanda84,

Thank you so much for your candid review of our hotel. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product. I apologize for any inconvenience you have experienced. I have taken note of your comments about the smell of chlorine in the pool and this will certainly be looked into. These are of great importance to us and allow us to monitor and improve our service continually.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brockton, MT
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 11, 2012

We paid prices as high or higher than motels that offer complimentary continental breakfast. The room was small and we were surprised that we had no microwave or frig. We have stayed in Rapid City in other motels for the same price and we had these appliances. Also, our sheets were so worn out they came off both sides at the top every night! I had a terrible time sleeping. I told housekeeping about the problem the first night. By the third night, we did get newer sheets that stayed on all night. The second day, none of our keys worked. We found out after 15 minutes that the battery in the lock was dead. My daughter waited in the hall for 1/2 hour with her two year old another 1/2 hour. The ceiling light as you enter the room was also not working. Maintenance came and told us it was broken off inside. After several hours they brought a light and left it because our granddaughter was by now, sleeping in the room. My husband put the light in, but it didn't work either. He switched out one of the other room bulbs and found out that it was not good. The staff was friendly. We will not stay here again. The restaurant had good food.

  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Spearfish - Northern Black Hills

Also Known As:
Holiday Inn Spearfish - Northern Black Hills Hotel Spearfish
Holiday Inn Spearfish - Northern Black Hills Hotel
Holiday Inn Spearfish
Spearfish Holiday Inn
Address: 305 N 27th St., Spearfish, SD 57783
Phone Number:
Location: United States > South Dakota > Spearfish
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 15 hotels in Spearfish
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Spearfish - Northern Black Hills 3*
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