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“Expensive for what you get” 3 of 5 stars
Review of Sheraton Sioux Falls & Convention Center

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Sheraton Sioux Falls & Convention Center
3.5 of 5 Hotel   |   1211 North West Ave, Sioux Falls, SD 57104   |  
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Breakfast for 2 Included
Ranked #29 of 52 Hotels in Sioux Falls
Schleswig, Iowa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Expensive for what you get”
3 of 5 stars Reviewed January 3, 2014

The hotel is connected to the Sioux Falls Conference Center by an enclosed walkway, which is great if you have an event there. I think the ball field is close by too. The staff that we dealt with was friendly; the lobby/lounge/atrium area was pretty with a waterfall, and the glass fronted elevators were fast. Unfortunately there was no continental breakfast included; no free internet in the room; and no coffee in the lobby.
The bed/bedding was comfortable and clean; the room itself was nice enough but definitely needed better cleaning; there were splatters on walls, hair all over the shower and the drain was plugged and slow. There was no microwave or mini fridge; and the bottles of water next to the coffeepot had $3.95 price tags on them which seems very tacky! Other cons are that it isn't very well sound proofed; there were only 2 towels in the bathroom even though when we booked it we expected to have kids with us; and at 8 A.M. housekeeping woke us knocking on the door to clean, then came back again less than an hour later. On New Years Day! For a room that still costs $110.00 with a group rate I expect more.
There is a business center that has free internet; and an indoor pool and fitness center that we didn't see. Mainly because of the lack of amenities at the price I wouldn't recommend this hotel unless you were going to the Conference Center and absolutely didn't want to have to drive back to your hotel.

  • Stayed January 2014, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Keri_Fitzpatrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, General Manager at Sheraton Sioux Falls & Convention Center, responded to this review, January 9, 2014
Dear Keri_Fitzpatrick,

Thank you for taking time to share comments on your recent stay. I would like to apologize for the less than relaxing and comfortable stay that we strive to provide to every one of our guests. I have shared your feedback with the appropriate department managers so the issues you described can be dealt with accordingly. We hope you will consider staying with us again!

Sincerely,

Karen Masterson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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310 reviews from our community

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Waverly, Iowa
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 30, 2013

This is actually the third or fourth time I've tried this property, and once again, my stay was outstanding. There was some road construction on the bypass to get there off the interstate this time, but it all went very well. This property is adjacent to the city's Conference Center [and a couple sports complexes] so it's safe to say it caters to more of a "business crowd," although they were prepping for two weddings while I was there. I was traveling alone and asked for a King Exec Suite, and I will do this again -- so spacious, clean, and comfortable. I don't always find Starwood properties in some of my travels, but there is no question I'll keep returning to this Sheraton, even driving a tad out of my way, if need be.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
414 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed December 10, 2013 via mobile

Our group had our meeting at the Sioux Falls Convention Center which is attached to this hotel. The convenience factor for this was really nice, but the hotels quality speaks for itself. Nice sized rooms, clean, good pricing, and has all the amenities for your stay. Nice place.

Stayed December 2013, traveled on business
Helpful?
3 Thank djdahlen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eden Prairie, MN
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed November 27, 2013

No refrigerator in the room, no microwave, the make you pay for internet. Parking lot is impossible if there is an event and very confusing even when there isn't one. The check in guy was not pleasant and looked like he would rather be elsewhere

Room Tip: If you want to waste your money, stay here
See more room tips
  • Stayed November 2013, traveled solo
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
6 Thank BradLJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, General Manager at Sheraton Sioux Falls & Convention Center, responded to this review, November 29, 2013
Mr. Jones,

We certainly apologize that you feel you did not get everything included with your room. Our suites do include a microwave and refrigerator, but those are not available to book through Expedia. We also provide complimentary internet in our Link@Sheraton. We understand your frustration with the public parking lot, as the city of Sioux Falls is doing their best to provide convenient access, while updating the lots for the new event center. We also apologize for the service you encountered, as we do strive to make all of our guest’s stay the most enjoyable. Thank you for your time, as we do appreciate all comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marshall, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 14, 2013

It is nice hotel and close to sport complex.
Easy to use swimming pool.
NO complimentary breakfast
it is around 7$ for breakfast. Good food arrangement.
If you have a kids games or watching game on sioux falls, SD
It is good choice for budget price

Room Tip: close with Bufalo wild wing and sport complex
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Gunwoong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, General Manager at Sheraton Sioux Falls & Convention Center, responded to this review, November 18, 2013
Dear Gunwoong,
Thank you for sharing your experience. We look forward to welcoming you back to Sioux Falls!

Sincerely,
Karen Masterson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck, North Dakota, United States
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 6, 2013

This hotel was very nice and was attached to the Convention Center. We Stayed on the Club Level, that had a nice breakfast and free appetizers in the evening. The apps were more of a meal the day we were there with some kind of Alfredo pasta and breadsticks, chips crackers etc.

Room Tip: Club Level on the 6th floor is more secure as you need a key to get up there and there is free food.
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Mike J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, General Manager at Sheraton Sioux Falls & Convention Center, responded to this review, November 18, 2013
Dear Mike J,
Thank you for sharing your feedback. I am happy to hear you enjoyed your experience on our Club Floor. We hope to see you back soon!

Sincerely,
Karen Masterson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed October 25, 2013 via mobile

Recently stayed here on a business trip, we were given a warm welcome upon arrival. Reception team were really helpful even took us into town for dinner.
Also organised a very early trip out to the airport which is only 5 minutes or so away.
Sioux falls overall is a very friendly town with some nice restaurants.
Hotels does a good breakfast and the bar at night serves some really good wine.

Overall recommended for pleasure on business
If ever back in in SD will go back

  • Stayed October 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank BuckLanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, General Manager at Sheraton Sioux Falls & Convention Center, responded to this review, November 4, 2013
Dear BuckLanders,
Thank you for sharing your feedback and recommendation. I am glad to hear that we did our part in making you feel comfortable during your business trip. We hope to see you again!

Sincerely,
Karen Masterson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Sioux Falls & Convention Center

Address: 1211 North West Ave, Sioux Falls, SD 57104
Phone Number:
Location: United States > South Dakota > Sioux Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Business Hotel in Sioux Falls
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Sheraton Sioux Falls & Convention Center 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
Connected to the Sioux Falls Convention Center, Denny Sanford Premier Center and Sioux Falls Arena by indoor walkway, our hotel in Sioux Falls provides a convenient location for easy access to the best Sioux Falls has to offer. With complimentary shuttle service to and from the Sioux Falls Regional Airport, and a variety of Fortune 500 companies nearby including Wells Fargo, Citi Bank, and Great Western Bank, our Sioux Falls hotel makes exploring South Dakota easy and exciting. After completing a $6.5 million renovation, our redesigned guest rooms provide you with all the comforts you need. All rooms and suites are equipped with our signature Sheraton Sweet Sleeper™ Bed, High Speed Internet Access, and much more. Our Sheraton Club Rooms provide exclusive access to our Sheraton Club Lounge, an upscale space to gather and enjoy complimentary breakfast, evening hors d’oeuvres, wireless High Speed Internet Access and more. Relax in our indoor heated pool and spa or join us in Water's Edge Lounge or Falling Waters Grille for classic bistro cuisine and cocktails. Our downtown Sioux Falls hotel is the ideal venue for your next corporate meeting, wedding or any special event. With our connection to the Sioux Falls Convention Center, featuring 97,400 square feet of modern event space, events are our specialty. Our attentive and experienced staff is here to help you every step of the way and ensure that your event is successful and unforgettable. ... more   less 
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Also Known As:
Sheraton Sioux Falls Hotel And Conference Center
Sheraton Sioux Falls Hotel Sioux Falls
Sheraton Hotel Sioux Falls
Sioux Falls Sheraton

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