My 3 out of 5 rating was very generous. The front desk staff was not professional at all. The girl at the front desk (the one with the neck tattoo, don't know her name) was so standoffish and rude to my friend, we were wondering if there was a racial issue... and she isn't one to pull the race card. The girl did not even greet us! We had to tell her why we were standing at the front desk with all of our luggage! You are the first impression of the hotel, you are suppose to greet people with a smile, be friendly and willing to help.
Throughout the hotel, every office and storage room door was open. It was so unprofessional that I could hear employees talking on their phones, joking around, and having to see their extremely messy desks walking to my room. Doors are made for a reason... so customers do not have to see what's behind them.
The rooms were nice, and seemed clean. The bed, sheets, and pillows were actually really comfortable and we got good sleep. That's where it ended. I was with a group for a conference and after the first day, ALL of them came back and pointed out their beds weren't made, the covers were simply pulled up over the pillows. Sheets were not changed all week. Insane! I've never heard of that before! I know our bathroom wasn't cleaned either. I don't know what they did during the day because cleaning the rooms was not it.
As for the common areas, this is why I gave it 3 out of 5. The bar was great. The bartenders were friendly and helpful. We spent a lot of time here. We ate breakfast at the restaurant a few days... one day the waitress opened a cabinet to get an extra plate out, and the filth that was in the cabinet was awful. I snuck a picture of it.
The outdoor pool was amazing, never really crowded. While we didn't use the indoor waterpark, it looked awesome! If you have kids it'll be great for them! Not a terrible place, but management needs to either change, get some more management lessons, or just fire everyone and start over. I've never seen anything like this place.
- Official Description (provided by the hotel):
- Featuring the Splash-Tacular Water Park. A great place to make memories. Family-friendly atmosphere featuring our indoor water park, outdoor pool, and restaurant/lounge. Kids can join the Ramkota Rascals Kids Club. Refrigerators and microwaves in all poolside rooms and suites. ... more less
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- Also Known As:
- Best Western Hotel Ramkota
- Best Western Sioux Falls
- Sioux Falls Best Western