Let me start by saying that I am a national sales rep and travel 41 weeks out of the year for my job. I practically live in hotels. My team was switched to Sioux falls last minute so the only hotel I was able to get booked last minute was the Best Western Ramkota - I will NEVER stay here again nor would I EVER recommend this hotel. First of all...3tar hotel? really? Its old, dingy, cheap. ALL of the front desk staff (Melissa, Katie, Michelle) are extremely rude and unaccomodating- except for a gal named Rachel. I checked in Thursday staying for 4 nights....I left for my conference about 8am on Friday morning only to return to a dirty hotel room that night-m my room hadn't been cleaned. I was a little upset but figured they made a mistake and I would just let them know. I call down to the front desk and let them know my room hadn't been cleaned...the girl never even apologized she only said she would look into it LOL wow.....the next day before leaving for work I asked the front desk to make sure my room gets cleaned that day. I left at 8am and returned back about 10pm to the Best Western....and surprise DIRTY ROOM AGAIN!!!! Housekeeping had not cleaned my room, didn't dump my trash, didn't change my linens, didn't re-stock toiletries, and no clean towels! I'm going on 3 days now and not ONCE has my room been touched. At this point I'm pissed- who wants to come home to a room after a long day of work to a dirty room!!! I call down to the front and get the complete runaround of excuses and still no apology or any offers to bring me clean towels or to make me happy. The following morning I ask the front desk to make sure it gets cleaned and the B**** at the front gives me attitude and says suuure and as I walk away I ask "Do you even know what room I am In???" and she blurted out my room number! So these front desk girls KNEW the entire time which room hadn't been cleaned and still NEVER got it done. Complete disrespect. Needless to say my room never got cleaned and I never was compensated for anything. Not to mention there's an old run down water park inside the hotel and its infested with kids between the ages of 2-10 - you get no sleep because of the noise all day and night and cheap insulation in the walls so you can hear everything!! This hotel and management should be embarrassed by the quality of employees and the incompetence level they have working at this hotel, - but then again it is Sioux Falls, South Dakota- who goes here anyways! Not me ever again!! I will say the 2 gentleman who are the shuttle drivers were very nice (Ken&Ryan).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 17, 2013
Thank you for the detailed information about your experience; I was aware of your room being missed and apologize; it's unfortunate we were never were able to connect. I believe the staff made numerous attempts to access your room but it must have not worked with your schedule. I had the gift put in your room on Sunday and hoped we'd get to visit after your meeting. The staff experience is more than unacceptable and will be addressed.
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I am sorry we didn't meet either one of our expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.