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“Family Getaway” 4 of 5 stars
Review of BEST WESTERN PLUS Ramkota Hotel

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BEST WESTERN PLUS Ramkota Hotel
3.0 of 5 Hotel   |   3200 West Maple Street, Sioux Falls, SD 57107   |  
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Ranked #29 of 51 Hotels in Sioux Falls
Fernley, Nevada
1 review
“Family Getaway”
4 of 5 stars Reviewed February 22, 2013

The bathroom was very small, the door almost hit the toilet, and the tile was cracked and seemed old. The room was nice and spaceous but the doors could be replaced, they looked like they were painted ten times, they didnt shut all the way and they did not keep the hall way noise down. The big perk was the pool for us, but they should heat the hall ways, the pool area is warm, the water warm but having to walk back to your room was miserable with two small kids as it was freezing!! Also check out is at 11, and by 9 we had housekeeping knocking on our door, which is very annoying, and i think rude. If check out is at 11, give us till 11 before you come bugging us. There should be a way to tell who has checked out for them to clean rooms so their not knocking on every door. The restaurant was nice, but for the price of the rooms it would be nice to have breakfast included. For the buffet on Sat for two adults and two kids it was only $17 but complimentary breakfast would make me want to stay again.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at BEST WESTERN PLUS Ramkota Hotel, responded to this review, February 23, 2013
Thank you for your feedback; hearing from our guests is the best way to measure our success. We are making constant improvements and the doors mentioned are being addressed. We do try to compensate for being full service with the complimentary coffee in the lobby along with complimentary whole fresh fruit; coffee is on us in our restaurant and kids eating for .99. Glad you enjoyed the pool area. We do hope to see you again, I am sure our team can turn the negatives into positives.

Respectfully,

Jan Grunewaldt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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329 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Watertown, South Dakota, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 18, 2013

We went to Sioux Falls to pick up our family from the plane. The plane didn't come in until 10:30 and we had planned on going back to Watertown afterwards. However, the interstate was very snow packed and slippery so we didn't want to drive back in that so late so at the last minute we are making reservations. Everyone was so helpful - they gave us connecting rooms and it was a very pleasant experience. This was on Valentine's Day and we were so pleased with the way things were handled that we made reservations for tonight - President's Day. They again made sure we had connecting rooms and were near the pool so my 90 year old mother could watch the kids swim. Anytime I need to stay in Sioux Falls, this would be my first choice because of the hospitality we received. Thanks!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at BEST WESTERN PLUS Ramkota Hotel, responded to this review, February 20, 2013
Thank you so much for your nice note; we're thrilled we could partner in turning a negative into a positive. Thank you for selecting us on your 'spur of the moment' decision. We're so grateful.

Best Wishes,

Jan Grunewaldt
General Manager
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rushmore, mn
2 reviews
1 of 5 stars Reviewed January 23, 2013

i recently stayed at this hotel for my kid's 3rd birthday hoping it would be nice bcs of the "water park". that was the only decent thing about this hotel.
the room was dirty upon arrival and 1st look. stuff on the floor was noticeable as soon as the door opened, how it passed inspection I'll never know. there were left over toys from someone else's stay.
there was a brown substance dried onto the door frame right next to the light switch in the bathroom.
the toilet ran for 45 minutes after it flushed (WHEN it flushed) reported issues to the front desk and they hang up on you WHILE you're talking. the toilet decided it wasn't going to work for 3/4 of the stay and the maintenance ppl DID not fix it.
we were not offered a different room or anything to fix the problems we were having.

i was very disappointed and will never return. i am also telling every one i know NOT to ever stay here!

Room Tip: pick a different hotel for a good room! :)
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at BEST WESTERN PLUS Ramkota Hotel, responded to this review, January 25, 2013
Thank you so much for making us aware of your situation. We are very embarrassed and assure you this is not the norm. It has been addressed with all the relevant departments. If you check the message I sent on our brand guest survey website, I did refund your entire stay. I really hope we will have an opportunity in the future to turn this negitvie into a positive.

Respectfully,

Jan Grunewaldt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beresford, South Dakota, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 11, 2013

Staff was very pleasant and helpful. Pool area is great for kids, they really enjoyed the slide! Would recommend to any parent of a younger child that will want to use the large waterslide to bring a life jacket as the current of water that comes down the slide is pretty strong and the younger ones struggled with it, parents generally just waited at the bottom to catch their kids. Bigger kids didn't have any problem. Did have a great second pool area that is great for little kids with small slides and play areas. Breakfast buffet was worth the price, excellent food for the money, however could use a second waffle station as it was pretty backed up a couple of times. Room was clean and comfortable. Only real complaint is that hallways are pretty cold, especially when you come out of the hot and humid pool area. I imagine it was worse because it is winter but it seemed to have little climate control. Overall we really enjoyed our stay at the hotel!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at BEST WESTERN PLUS Ramkota Hotel, responded to this review, January 13, 2013
WOW! Thank you so much for the wonderful comments; nothing feels better than to know we did our job well! Our team really appreciates the feedback.

Hope to see you again soon; after May 31 our lovely outdoor pool opens too, 3 times the fun!

Best Regards,

Jan Grunewaldt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 9, 2013

We stayed before an international trip recently, and conveniently parked at the hotel while we were gone, which was free, along with airport shuttle. We had a car problem when we got back, and the staff went above and beyond in helping us find service. Sure, the rooms are a little dated and the restaurant is average, but if you want to be take care of, choose the Ramkota.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at BEST WESTERN PLUS Ramkota Hotel, responded to this review, January 11, 2013
Thank you so very much for the nice comments, we apprecaite them very much!

We hope to see you again soon-

Respectfully,

Jan Grunewaldt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pierre, South Dakota
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 31, 2012

Stayed 2 nights. Kids had loads of fun in the pool/waterpark area, which also featured plenty of room for families to dine as well as to visit while watching kids (usually one has to secure a table early on, and this wasn't the case at all.) Room was nice and clean with mini-fridge and microwave. No continental breakfast, however, the restaurant in hotel was convenient and food portions were incredibly sized.

Internet was sketchy at times to connect. There was a slightly creepy guy working the pool area with a bright orange "Splash Staff" shirt (management needs to review staff shirt colors, seriously) and it didn't help that I had found a very small "questionable matter" floating in the pool. I admit that I didn't alert the management at that moment, hoping that was just a one-time fluke.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at BEST WESTERN PLUS Ramkota Hotel, responded to this review, January 2, 2013
Thank you so much for your comments, we're so glad you and your family had a great time. Please always make us aware if there are any concerns at all, safety and fun first!

Happy New Year,

Jan Grunewaldt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Ramkota Hotel

Address: 3200 West Maple Street, Sioux Falls, SD 57107
Phone Number:
Location: United States > South Dakota > Sioux Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Business Hotel in Sioux Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Ramkota Hotel 3*
Number of rooms: 226
Official Description (provided by the hotel):
Featuring the Splash-Tacular Water Park. A great place to make memories. Family-friendly atmosphere featuring our indoor water park, outdoor pool, and restaurant/lounge. Kids can join the Ramkota Rascals Kids Club. Refrigerators and microwaves in all poolside rooms and suites. ... more   less 
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Also Known As:
Best Western Hotel Ramkota
Best Western Sioux Falls
Sioux Falls Best Western

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