I made reservations ahead of time. We were a late check in arriving at approximately 10:30. When I made the reservation I stated we had pet. They do not allow pets on the second floor where our original room was. Then the lady at the front desk acts as if they are doing us a favor by putting us in a room different than our reservation. We reserved 2 queen beds we got 1 king and a pullout. I wasn't told the location of sheets or pillows had to walk down to the front desk to ask. Then it was a thin blanket so a second trip to the front desk for an additional blanket.
The lady at the front also switched rates I reserved at 114 and she had 124 down. I presented the confirmation print out and obtained the 114 rate.
Overall I was disappointed with the miscommunication between their 1-800 number and the hotel.
Perhaps they should let their 1-800 number know they only allow pets on the first floor. If your hotel is pet friendly then people assume the entire hotel is pet friendly. I even called ahead of time to make sure the allow pets never once did they say only on the first floor.
- Official Description (provided by the hotel):
- Platinum Award winning property located just off the intersection of I-90 & I-29. At the Quality Inn & Suites of Sioux Falls, we have redefined the definition of Quality. Our staff is committed to delivering a new level of customer service to make your stay as comfortable as possible.We feature 93 guestrooms decorated with a rich and luxurious feel, including standard rooms, king suites, and executive suites. Inside you’ll find everything you need to enjoy a Quality stay:*Free High-speed Internet *Indoor Pool/Whirlpool *Microwave/Refrigerator*Deluxe Hot Breakfast*Flat-Panel HDTV’s with HBO and Pay-Per-View *Exercise Room*Business Center and Convenience Shop*Lobby Bar *Airport Shuttle*Pet FriendlyOur meeting room is ideal for corporate meetings or social events and can accommodate up to 50 people. When traveling on business, take advantage of the services provided in our business center, a computer work station, free wireless and high-speed Internet access, printing, copying and faxing. Our deluxe continental breakfast will get your day off to a great start, while our complimentary airport shuttle will make traveling a breeze ... more less
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- Also Known As:
- Quality Inn And Hotel Sioux Falls
- Quality Inn Sioux Falls
- Sioux Falls Quality Inn