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“Great Friendly Place” 5 of 5 stars
Review of Quality Inn And Suites

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Quality Inn And Suites
2.5 of 5 Hotel   |   5410 N Granite Lane, Sioux Falls, SD 57107   |  
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Ranked #17 of 50 Hotels in Sioux Falls
SdGert
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Friendly Place”
5 of 5 stars Reviewed October 21, 2013

Many members of our extended family traveling to Sioux Falls for last days and then death of our sister stayed at this hotel. We were treated with the utmost courtesy and respect whether we were from 60 miles away or as some were from Alaska and Ca. The staff worked tirelessly to be sure we had everything we needed. The rooms were great and the beds so clean. I would definitely recommend this hotel to anyone..

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraB-GM, General Manager at Quality Inn And Suites, responded to this review, October 22, 2013
Thank you for taking the time to tell us about your stay at our hotel. We strive to continuously improve the standard of service we provide, and your feedback is extremely valuable to us.We take such pride in our staff and love that they are willing to go above and beyond for our guests to make them feel like they are at home!!

We realize that there are many hotels to choose from, and we appreciate that you chose to stay with us. Once again, thank you for your feedback, and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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226 reviews from our community

Traveler rating
    138
    57
    20
    8
    3
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Lacey, Washington
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 19, 2013

My husband and I drove from Chicago to Washington state. We stayed at this hotel on the first night of our trip. Very close to I-90. Rooms were spacious and clean, definitely nicer than we expected. We got a non smoking room with a King sized bed, refrigerator and a microwave. Perfect if you want to stop somewhere convenient while on a roadtrip.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraB-GM, General Manager at Quality Inn And Suites, responded to this review, October 22, 2013
Thank you for taking the time to tell us about your stay at our hotel. We strive to continuously improve the standard of service we provide, and your feedback is extremely valuable to us. We love hearing that we exceeded your expectations. We do feel we have a great property and love to hear when people enjoy staying here!!

We realize that there are many hotels to choose from, and we appreciate that you chose to stay with us. Once again, thank you for your feedback, and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 17, 2013

This is what you expect from a good hotel. Very clean, beautiful decor, excellent mattress/linens, and friendly staff. We really liked staying there. Wish all Quality Inn & Suite hotels were like this!

Room Tip: Book early, this is a popular hotel
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraB-GM, General Manager at Quality Inn And Suites, responded to this review, October 22, 2013
Thank you for taking the time to tell us about your stay at our hotel. We strive to continuously improve the standard of service we provide, and your feedback is extremely valuable to us. We love to hear positive things as we take such pride in our property and our staff. We hope you will stop and see us again!!

We realize that there are many hotels to choose from, and we appreciate that you chose to stay with us. Once again, thank you for your feedback, and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
70 reviews 70 reviews
27 hotel reviews
Reviews in 42 cities Reviews in 42 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 16, 2013

My 95th Choice Hotel in 2013: This Quality Inn is certainly a Quality place to stay, easily in my top 10 . Sent a cab to pick me up at the airport and had one there the next morning to get me back to airport. My room was as nice as or nicer than the other top 10% Choice Hotels I have stayed at this year. Staff was most helpful and friendly. Mattress was great with real pillows. Passed my barefoot test (will only go barefooted in cleanest hotel rooms). Nice TV, could not hear rooms next door. I will certainly stay here again.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraB-GM, General Manager at Quality Inn And Suites, responded to this review, October 22, 2013
Thank you for taking the time to tell us about your stay at our hotel. We strive to continuously improve the standard of service we provide, and your feedback is extremely valuable to us. We take a lot of pride in our property and recently renovated all of our rooms. Thanks for being such a loyal Choice Member. We love to hear we passed your barefoot test!!

We realize that there are many hotels to choose from, and we appreciate that you chose to stay with us. Once again, thank you for your feedback, and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, IA
Top Contributor
84 reviews 84 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 10, 2013

This is a newer hotel and I really like what they've done. The hotel has a very small lobby with a bar, a fireplace and coffee all the time, which I appreciate. The breakfast eating area is bigger than many and the options were good with toast/muffins, oatmeal, waffle, biscuits and gravy, fruit, yogurt, cereal, juices, coffee, etc. I don't normally like hotel breakfasts, but this hotel has a milk dispensing machine rather than containers of milk. You can't get milk colder! I had three glasses with my pb&j toasted English muffin.

The room was very nice with a couch and a king-sized bed on the first floor. The room had a microwave, coffee pot and refrigerator. The man at the counter the afternoon we arrived was very nice and he was back the next morning. The hotel offers a small room service menu and has a kitchen along with the meeting room. The pool is small, but the workout room is nice and is down the hall from the pool. It's also open 24 hours. We really liked the hotel and will stay again when we go to Sioux Falls.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraB-GM, General Manager at Quality Inn And Suites, responded to this review, October 15, 2013
Thank you for taking the time to tell us about your stay at our hotel. We strive to continuously improve the standard of service we provide, and your feedback is extremely valuable to us. We take a lot of pride in our property and recently renovated all of our rooms. The bar and the food are new options for our property and am glad they do not go unnoticed. We feel we have a lot of great things to offer our guests and love it when we hear that our guests enjoy their stay with us!

We realize that there are many hotels to choose from, and we appreciate that you chose to stay with us. Once again, thank you for your feedback, and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 4, 2013

After a week of camping, having a clean, friendly, place to stay with a shower and a comfortable bed was priceless. Having stayed there the previous week we received a coupon to save on the next stay which was really nice. The breakfast was limited in selection but was okay and we had plenty for a one night stay. The hotel property is off by itself and is very quiet.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraB-GM, General Manager at Quality Inn And Suites, responded to this review, October 15, 2013
Thank you for taking the time to tell us about your stay at our hotel. We strive to continuously improve the standard of service we provide, and your feedback is extremely valuable to us. We are happy to hear you enjoyed your stay and stayed with us a second night. We take a lot of pride in our property and love to hear when people have a great experience.

We realize that there are many hotels to choose from, and we appreciate that you chose to stay with us. Once again, thank you for your feedback, and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SD
Top Contributor
161 reviews 161 reviews
108 hotel reviews
Reviews in 56 cities Reviews in 56 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed September 30, 2013

My husband and I stayed on a Saturday night and have stayed here many times before on business and pleasure and are frequent guests, maybe 10-15 nights a year. Normally, we receive a coupon with our bill that is slipped under our door and use it on our next stay arriving with a reservation. We like to stay here, because it is right off the interstate, has clean large rooms, decent breakfast, and at a reasonable price. However on this visit, "Hope" the check in lady said the hotel was full and they couldn't honor our 20% coupon even with our existing reservation made over the internet. We were shocked and disappointed. However, the other dark haired gal at the desk seemed apologetic and kind. "Hope",kept on repeating like a broken record, that we had to pay full price and nothing could be done. Miraculously, the next morning, our bill had the 20% discount. Hmm..What happened, didn't all the guests check in and the computers relented to letting a coupon be used? I am not sure if we will stay here again as there are other nice hotels in town. I guess we will have to call ahead and ask if we will have a problem using the coupon that night. We used to feel good about staying here, like it was our home away from home.. Too bad.."Hope" left a unwelcome feeling with us.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraB-GM, General Manager at Quality Inn And Suites, responded to this review, October 4, 2013
Thank you for taking the time to tell us about your stay at our hotel. We strive to continuously improve the standard of service we provide, and your feedback is extremely valuable to us. I am very sorry to hear about your experience as you know is not typical of our Hotel. I would really appreciate you to reach out to me so that I can make this right with you. I will also use this as a training opportunity for some of our newer staff. Once again I am truly sorry for your experience and I hope you will give me the chance to make it right with you. So please email me or call the hotel and ask for me.

We realize that there are many hotels to choose from, and we appreciate that you chose to stay with us. Once again, thank you for your feedback, and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn And Suites

Address: 5410 N Granite Lane, Sioux Falls, SD 57107
Phone Number:
Location: United States > South Dakota > Sioux Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Sioux Falls
#8 Family Hotel in Sioux Falls
#9 Romantic Hotel in Sioux Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn And Suites 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Platinum Award winning property located just off the intersection of I-90 & I-29. At the Quality Inn & Suites of Sioux Falls, we have redefined the definition of Quality. Our staff is committed to delivering a new level of customer service to make your stay as comfortable as possible.We feature 93 guestrooms decorated with a rich and luxurious feel, including standard rooms, king suites, and executive suites. Inside you’ll find everything you need to enjoy a Quality stay:*Free High-speed Internet *Indoor Pool/Whirlpool *Microwave/Refrigerator*Deluxe Hot Breakfast*Flat-Panel HDTV’s with HBO and Pay-Per-View *Exercise Room*Business Center and Convenience Shop*Lobby Bar *Airport Shuttle*Pet FriendlyOur meeting room is ideal for corporate meetings or social events and can accommodate up to 50 people. When traveling on business, take advantage of the services provided in our business center, a computer work station, free wireless and high-speed Internet access, printing, copying and faxing. Our deluxe continental breakfast will get your day off to a great start, while our complimentary airport shuttle will make traveling a breeze ... more   less 
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Also Known As:
Quality Inn And Hotel Sioux Falls
Quality Inn Sioux Falls
Sioux Falls Quality Inn

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