My husband and I stayed on a Saturday night and have stayed here many times before on business and pleasure and are frequent guests, maybe 10-15 nights a year. Normally, we receive a coupon with our bill that is slipped under our door and use it on our next stay arriving with a reservation. We like to stay here, because it is right off the interstate, has clean large rooms, decent breakfast, and at a reasonable price. However on this visit, "Hope" the check in lady said the hotel was full and they couldn't honor our 20% coupon even with our existing reservation made over the internet. We were shocked and disappointed. However, the other dark haired gal at the desk seemed apologetic and kind. "Hope",kept on repeating like a broken record, that we had to pay full price and nothing could be done. Miraculously, the next morning, our bill had the 20% discount. Hmm..What happened, didn't all the guests check in and the computers relented to letting a coupon be used? I am not sure if we will stay here again as there are other nice hotels in town. I guess we will have to call ahead and ask if we will have a problem using the coupon that night. We used to feel good about staying here, like it was our home away from home.. Too bad.."Hope" left a unwelcome feeling with us.