I traveled to Sioux Falls with my two young children for a family wedding. I requested two connecting rooms so my youngest could sleep separately from my older son and me. It was obviously very important that the rooms connected, otherwise my 15 month old would be in a room completely locked off by himself. This was so important, that I actually called a few days beforehand to make sure they had this noted on my reservation (which they stated, yes they did). Lo and behold, when I went to check in, of course, they did not have any connecting rooms available! I told the attendant this simply was not acceptable since I would not have another adult to stay in the separated room. When I asked her if it was noted on my reservation, she said yes, it was, but that it can only be a REQUEST and is not a guarantee. She also said they do everything they can to grant requests, but in this case, they could not do it. So I asked her what they had done to try to make this request work. Of course, she did not have an answer because she obviously had not seen anything about this request until I came to check in. They had a sign behind the desk stating that satisfaction is guaranteed, but I was highly UNsatisifed with my experience. She offered me a two room suite, but could not give me the lower rate that I had made my reservation with. I don't understand why they even give the option of having connecting rooms when they obviously do nothing to accommodate this. The only reason I gave it a "poor" rating as opposed to "terrible" is because they had a breakfast buffet that was decent. Traveler beware of making any reservation requests here because you will have no reassurance of them actually being able to deliver.
- Official Description (provided by the hotel):
- Platinum Award winning property located just off the intersection of I-90 & I-29. At the Quality Inn & Suites of Sioux Falls, we have redefined the definition of Quality. Our staff is committed to delivering a new level of customer service to make your stay as comfortable as possible.We feature 93 guestrooms decorated with a rich and luxurious feel, including standard rooms, king suites, and executive suites. Inside you’ll find everything you need to enjoy a Quality stay:*Free High-speed Internet *Indoor Pool/Whirlpool *Microwave/Refrigerator*Deluxe Hot Breakfast*Flat-Panel HDTV’s with HBO and Pay-Per-View *Exercise Room*Business Center and Convenience Shop*Lobby Bar *Airport Shuttle*Pet FriendlyOur meeting room is ideal for corporate meetings or social events and can accommodate up to 50 people. When traveling on business, take advantage of the services provided in our business center, a computer work station, free wireless and high-speed Internet access, printing, copying and faxing. Our deluxe continental breakfast will get your day off to a great start, while our complimentary airport shuttle will make traveling a breeze ... more less
- Reservation Options:
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- Also Known As:
- Quality Inn And Hotel Sioux Falls
- Quality Inn Sioux Falls
- Sioux Falls Quality Inn