I have been a Marriott Rewards member for 10 years with Gold Elite status. I reserved and pre-paid for 3 nights. I have stayed at this particular hotel 2-3 times a year over the past 4 years. When I arrived at 11:30 pm, they said they had no rooms available. Instead, they sent me to the Baymont Inn & Suites, another property owned by the management.
Marriott Rewards customer support was of no help. It wasn't their problem.
I had stopped using TripAdvisor because it was so convenient to just stay at a Marriott and earn points. No more Marriott for me. Did I mention that this wasn't just a reservation? I had pre-paid for the room.
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- Also Known As:
- Towneplace Suites Sioux Falls Hotel Sioux Falls
- Marriott Sioux Falls