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“Hot Tub Shut Down as Policy” 4 of 5 stars
Review of AmericInn Hotel & Suites Sioux Falls

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AmericInn Hotel & Suites Sioux Falls
2.5 of 5 Hotel   |   3508 S Gateway Blvd, Sioux Falls, SD 57106   |  
Hotel amenities
Ranked #20 of 50 Hotels in Sioux Falls
Na
1 review
“Hot Tub Shut Down as Policy”
4 of 5 stars Reviewed November 6, 2013

Hot tub is not available regularly.
The ethics of knowingly charging for an amenity that may well not be available is a very real concern indeed. No way would other businesses get away with not delivering what was paid for. No way. Apologies for doing so are not sufficient especially and particularly in light of the fact that the problem simply need not be.
Cleaning when the pool room is closed = a real "no brainer" solution. Yet management continues to choose to not solve the problem, and instead choose to simply say "too bad, so sad, so sorry".
Truly unfortunate.
Is a bit of tarnish on AmericInn's otherwise well deserved sterling reputation in my experience thus opinion.
Will happily return though not w/o confirming in advance that what they promote - and happily charge for - will in fact be provided. For sure.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy A, Manager at AmericInn Hotel & Suites Sioux Falls, responded to this review, November 8, 2013
Thank you for your recent review, we do appreciate your comments. I agree with you that you did pay for that amenity, so when it wasn't available for you, I adjusted your room rate and gave you a substantial discount.
We clean our hot tub weekly according to state regulations for the safety of our guests.
I am really sorry for the inconvenience and we do take your advice seriously. Thank you again, and we are happy that you will be giving us another chance. We value your business.
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143 reviews from our community

Traveler rating
    69
    48
    18
    3
    5
See reviews for
67
31
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Italian first
  • Any
English first
De Smet
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 4, 2013

I stay at this hotel often and always appreciate the courteous staff as well as the cleanliness of the entire hotel. The rooms are clean and fresh and the pool, breakfast area, lobby and even the hallways are always neat and tidy.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy A, Manager at AmericInn Hotel & Suites Sioux Falls, responded to this review, November 6, 2013
Thank you so much for your kind review. We try very hard to make our guests happy, and your comments will be shared with the entire staff. We look forward to seeing you again.
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Redfield, South Dakota
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 13, 2013 via mobile

Each time we visit Sioux Falls we try to stay here if there are any rooms available! It seems that it stays busy throughout the year but even when it is full we still sleep soundly and the rooms are quiet. The location is conveniently close to the mall and lots of shopping, one exit away from the theatre and easy to get on the freeway.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy A, Manager at AmericInn Hotel & Suites Sioux Falls, responded to this review, October 14, 2013
Thank you for your kind review. We are so happy that you enjoy staying with us, and we will keep trying to provide the service that you expect.

Thank you again, and see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 10, 2013

I stayed at this Americinn while road tripping in June 2013. I always have good luck with Americinn as their quality seems to be consistent. This place was nice and the room was clean and quiet. Breakfast was good as well.

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy A, Manager at AmericInn Hotel & Suites Sioux Falls, responded to this review, October 14, 2013
Thank you so much for reviewing our hotel. We appreciate your feedback, and are happy that you enjoy staying with us. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, Wi
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 17, 2013

Stayed at the AmericInn in Sioux Falls after not staying at this brand for a long time. We had the king suite, with a very comfy bed & pretty good pull-out. The rooms were large & the fridge was good sized too.
The room had two 32" flat screens.
The bathroom was clean & the vanity was nice & big. Our room was well taken care of by the housekeeping staff each day.
The staff was friendly & helpful when asking for advice re: local restaurants.
Hoping to go back in Nov., & will definitely book here!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy A, Manager at AmericInn Hotel & Suites Sioux Falls, responded to this review, September 19, 2013
Thank you for taking the time to submit a review for our hotel. We appreciate it very much.
We are so glad that you were happy with your stay with us, and hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo Grove, Illinois
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 24, 2013

Found this on TripAdvisor. Never stayed at this brand, but based on reviews decided to give it a try and weren't disappointed. Got reservation over phone. Employee was too busy to put in full reservation, but gave great rate and said room would be available, but she was getting off at 11 and would tell next shift. When arrived, room was in system with lower rate than quoted. When got to the room, it had a smoke smell. Front desk said it used to be a smoking room, but was happy to change our room. Very accommodating staff. Breakfast was good, typical continental breakfast fare. Will stay at AmericInn brand again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy A, Manager at AmericInn Hotel & Suites Sioux Falls, responded to this review, September 19, 2013
Thank you so much for your kind review! We are so happy that you gave our hotel a try.
We hope that you will be coming through again, and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 14, 2013 via mobile

Great stop at the end of the day of driving. Whirlpool tub really helped soothe the aches from a day of driving. The room was clean, breakfast nice, but could use more choices. Staff was very pleasant.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy A, Manager at AmericInn Hotel & Suites Sioux Falls, responded to this review, August 15, 2013
Thank you for reviewing our property. We are glad that you were happy with your stay. We will keep updating and improving our breakfast. We hope that you will stay with us again, and again thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AmericInn Hotel & Suites Sioux Falls

Address: 3508 S Gateway Blvd, Sioux Falls, SD 57106
Location: United States > South Dakota > Sioux Falls
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 50 Hotels in Sioux Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — AmericInn Hotel & Suites Sioux Falls 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The AmericInn Hotel & Suites Sioux Falls is the ideal location for your next stay, whether you're traveling for business or pleasure. We are proud to provide the amenities you want most and deliver them at the highest level possible starting with comfortable, quieter guestrooms. Our hotel offers a variety of room types, each featuring 32” LCD flat screen TVs, including suites with whirlpools. Wake up each morning to our free, hot, home-style AmericInn Perk breakfast and stay connected with free, hotel-wide, high-speed internet. Relax in our cozy fire-lit lobby and enjoy our inviting, indoor pool and hot tub.AmericInn Hotel and Suites is conveniently located off I-29 & 41st street in Sioux Falls, just minutes from all the area's best attractions, including the Empire Mall. During your stay, be sure to explore the area and the many riches that make it unique, from parks to culture, entertainment, shopping, sports and music. ... more   less 
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