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“Vacation to SD” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Sioux Falls Southwest

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Holiday Inn Express Hotel & Suites Sioux Falls Southwest
2.5 of 5 Hotel   |   3821 West Avera Drive, Sioux Falls, SD 57108   |  
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Ranked #7 of 50 Hotels in Sioux Falls
Waukesha
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Vacation to SD”
5 of 5 stars Reviewed July 21, 2014

The Holiday Inn Express Sioux Falls Southwest made our stay in Sioux Falls wonderful. We need a special needs room and never know what to expect. Many of our experiences are questionable to bad. Our experience was excellent at the Holiday Inn. The rooms were clean. The staff was helpful and courteous. It was an overall good experience.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSDSF, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls Southwest, responded to this review, July 25, 2014
Thank you for taking the time to review your recent stay at the Holiday Inn Express SW! We appreciate your feedback about our staff and cleanliness and are so happy that our hotel met your expectations and needs! Thank you for choosing us as your lodging choice in Sioux Falls; we hope to see you again in the near future!
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106 reviews from our community

Traveler rating
    75
    23
    3
    4
    1
See reviews for
43
27
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
Rhode Island
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 19, 2014

Overall, this was a good choice for Sioux Falls. We had a 2 queen suite which included a couch, desk/chair, 2 beds and fridge/microwave. The room was spacious and clean.

Our flight arrived at noon, and they checked us in early rather than making us wait for 3 PM. (They also extended check-out by a couple of hours because we had a late afternoon flight out.) Having flown half way across the country, we appreciated the courtesy of being able to clean up before our afternoon meeting, and to be able to sleep in on Sunday.

We asked for a quiet room and were given a room on the 4th floor so no one would be over our heads. That night, it was clear that there was a youth sporting event in the area, because kids ran up and down the hallway all evening long. Not sure it was any less loud for having them outside our door rather than overhead, still loud.

The hotel doesn't have dining options in walking distance. We had to drive up the street to find a choice of strip-mall restaurants. (The info book in the room listed many choices within a 5 minute drive.) Breakfast is the usual HEE fare: pancakes, biscuits & gravy, cinnamon rolls, apples, bananas, cereal, bread. There were parents stocking up & taking armloads of cold cereal cups and bananas to go, and the staff replenished both so there were bananas available throughout the breakfast service.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSDSF, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls Southwest, responded to this review, June 20, 2014
Thank you for taking the time to write a review about your recent stay at the Holiday Inn Express SW! We appreciate all of your feedback about our rooms, staff, and breakfast bar. We take pride in the cleanliness and service at our hotel and are glad we were able to accommodate an early check in and late check out! I also appreciate you letting us know about the noise levels in the hotel that evening. We try to keep on top of doing frequent hall walks with all of the events that go on in Sioux Falls, but I will make sure that it is a focus area moving forward. Thank you again for making us your lodging choice in Sioux Falls; we hope to see you again in the future!
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Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 28, 2014

Employees were friendly and helpful with our tourist questions! Pool is perfect size, little kids area was nice as it was separate from the large pool. I didn't have to worry about them getting to deep! We did not use the eating facilities. Rooms were comfortable, I slept like a baby.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSDSF, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls Southwest, responded to this review, May 29, 2014
We appreicate you taking the time to leave a review about your recent stay at the Holiday Inn Express SW! All of your positive comments and feedback are really appreciated! Please come see us the next time you are in Sioux Falls!
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Mobridge, South Dakota
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 28, 2014

Spent three nights at HIE. This is my go to hotel in Sioux Falls. The staff is friendly, the rooms are clean, perfect location to the places we go in Sioux Falls, and the breakfast great. My biggest complaint about the hotel is that the tiles in the pool area get really slippery when they are wet and I watched numerous kids slip even when walking. I remembered seeing someone else do it the last time I stayed here so I ended up having to make a sidewalk out of towels around the slide so the kids could walk without falling. This will not deter me from coming back to this hotel in the future.

Room Tip: The suites are very nice!
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSDSF, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls Southwest, responded to this review, May 29, 2014
Thank you for leaving a review about your recent stay at the Holiday Inn Express SW! We are honored to be your go to hotel in Sioux Falls and really appreciate your loyalty and feedback about our staff, cleanliness, and location! Your comments about our pool area floor are greatly appreciated. I'm going to look into this to find a solution as we want to ensure the safety and satisfaction of all of our guests! Thank you again for your loyalty, and we look forward to seeing you again in the near future.

Sincerely,
Kristin Kovash
General Manager
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Winnipeg
Top Contributor
134 reviews 134 reviews
52 hotel reviews
Reviews in 67 cities Reviews in 67 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed May 26, 2014

Good front desk. Two elevators. A nice large and clean room with a king size bed that had thin pillows. Usual amenities. Fridge was very loud and I turned almost off to quiet it. Huge well lit bathroom was great. Not often I comment on the shower but this one was great.. One of my favourite peeves: A coffee maker in the bathroom. There is a certain ick factor associated with this.

Large parking lot, well lit.

Huge breakfast area with "standard" HIE fare. Good enough for most tastes.

  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSDSF, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls Southwest, responded to this review, May 27, 2014
Thank you for taking the time to review your recent stay at the Holiday Inn Express SW! We appreciate your feedback about our hotel as well as your suggestions. I apologize that you had an inconvenience with the fridge in your room; if you could please give me a call so that I can get more information about your stay and get it fixed I would really appreciate it! We hope to see you again in the future and thank you for your loyalty!

Sincerely,
Kristin Kovash
General Manager
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Mandan, North Dakota
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 23, 2014

We stayed here one night just passing through Sioux Falls on a long road trip. I sought out this hotel because of the kiddie pool. Our 2 boys, 3 and 4, loved loved loved the kiddie pool. It is only 6 inches deep with a little water slide. Big enough for little kids to have a blast, but small enough that mom can sit on the sidelines and still watch 2 little ones.

There is one issue with the pool. I hope management reads this part. The tile floor around the kiddie pool gets extremely slippery for the kids. They get in and out a million times to go down the slide, then the floor gets wet, then kids fall. Mine both fell several times each, and both ended up with a couple of minor scrapes. And no, they weren't running. This is an issue that could be fixed so easily. Put some rubber mats or nonstop flooring around the kiddie pool, at least around the slide, and then this would be a 6 star pool!

Everything else about the hotel was very nice. Our room was very clean, which is the most important thing to me at any hotel. The pool area was also very clean.

Stayed May 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSDSF, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls Southwest, responded to this review, May 27, 2014
Thank you for reviewing your recent stay at the Holiday Inn Express SW!! I appreciate your feedback about our cleanliness and pool area! I greatly appreciate your suggestion about putting mats down around the slide in our pool area. We have tried a few different options in the past in regards to our pool floor to ensure safety of all of guests, but your suggestion is definitely something I am going to look into. We hope to see you again in the future, and thank you again for your loyalty!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
watertown, sd
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 14, 2014

What a great place to stay. Convenient to I-229 & I-29. Lewis Drug nearby. We were upgraded upon arrival to a double queen suite. Very spacious. Even the bathroom was larger than your average hotel room. The room had a microwave, refrigerator, wet bar, coffee and a nice sized flat screen tv. The beds, sheets and pillows were so comfortable I couldn't wait to get back to the room that evening to sink in to it. When we entered the room it smelled clean and fresh. The front desk was very friendly and offered us bottled water when we checked in. The breakfast area was large and very clean. The lady working there was so friendly and helpful it was refreshing. It was a busy Mothers Day but she kept up and had a smile to go with it. We will definitely stay here again.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSDSF, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls Southwest, responded to this review, May 15, 2014
Thank you for taking the time to write a review of your recent stay with us at the Holiday Inn Express SW. I appreciate your positive comments and am glad that our staff met your expectations to ensure you had an enjoyable stay. I'm also very glad that you enjoyed your spacious room and all of the amenities in it. Thank you again for all of your feedback, we look forward to seeing you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Sioux Falls Southwest

Address: 3821 West Avera Drive, Sioux Falls, SD 57108
Phone Number:
Location: United States > South Dakota > Sioux Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 50 Hotels in Sioux Falls
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Sioux Falls Southwest 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Easy interstate access off of I-29 and I-229, our hotel is not only easy to find but is minutes from the Empire Mall for your shopping experience.Corporate guests looking for hotels in Sioux Falls, SD need look no further than this Holiday Inn Express & Suites hotel which offers a state of the art business center, free fast high speed Internet, an expanded fitness facility with Precor equipment, and 900 square feet of meeting space. Families can enjoy a stress free trip when they stay with us in Sioux Falls, SD. At our hotel, we pride ourselves in providing you with a great location closest to the most popular attractions, including the Sertoma Butterfly House and Wild Water West Amusement Park. Our hotel has a large pool area including a Children's Splash Pool for our younger guests! ... more   less 
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