This was my go to hotel in Sioux Falls until my last visit on September 1, 2013. I checked in and was told rooms were available on floors 1 thru 3....I told the desk clerk I had made my reservation over a month ago requesting a fourth floor room. She than found that request on the computer and did honor my request. I checked out my room and it seemed fine so I went to dinner. Upon returning, I noticed a noise in the bathroom that sounded like a circulating fan. After a couple of hours, I called the front desk to inquire what the noise was/what could be done. The phone was answered as if it was an outside call...I explained I was a guest and described the noise. The desk clerk asked me "what do you want me to do about it"? I told her I would just put up with the noise and deal with situation in the morning by speaking to the manager. The manager did offer compensation which I accepted..and she also offered compensation for my return stay which I refused and I cancelled my reservation. There has been a noticeable decline in customer service over several stays so I have found other accommodations.