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“Great hotel! Pool can be dangerous” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Sioux Falls Southwest

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Holiday Inn Express Hotel & Suites Sioux Falls Southwest
2.5 of 5 Hotel   |   3821 West Avera Drive, Sioux Falls, SD 57108   |  
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Ranked #6 of 50 Hotels in Sioux Falls
Certificate of Excellence 2014
Virginia Beach, Virginia
Top Contributor
110 reviews 110 reviews
23 hotel reviews
Reviews in 50 cities Reviews in 50 cities
67 helpful votes 67 helpful votes
“Great hotel! Pool can be dangerous”
4 of 5 stars Reviewed December 8, 2012

This was a super nice hotel. We only stayed for one night on our way back from Mount Rushmore but it was a great choice. Brand new and in super shape! Really great hotel. The free breakfast was without a doubt the nicest and best hotel breakfast I have ever been offered. Huge variety of cold and hot items to choose from. Even had an on-demand pancake maker, I’ve never seen one of those before. You just hit a button and out pops a pancake on a conveyor belt about a minute later. The kids loved it! Have a nice pool area, even a special kiddie pool area with a slide and water sprayer. The kiddie pool wasn’t working the night we got there but they had it fixed by the next morning. My only complaint with this hotel (and it’s a fairly large one) is that although the pool area is absolutely beautiful, it is extremely slippery. The entire pool area floor is a very nice looking brown tile floor but when it gets even a little wet (which it is bound to do around a pool) it is like walking on ice. I slipped several times and thankfully caught myself, unfortunately my kids weren’t able to catch themselves every time. So although it looks really nice, it is a huge safety issue. Kids were slipping and sliding the entire time there. This would have been a five star hotel but I’ve knocked it down to four because of that one major safety item. If you’re not planning on visiting the pool then it was a 5 star experience.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessie B, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls Southwest, responded to this review, December 19, 2012
Thank you for taking time to review our hotel of your recent stay. I take your feedback on our pool area very seriously. It's great to hear your family enjoyed our hotel and breakfast area, especially the pancake machine. Thank you for reviewing our hotel.
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112 reviews from our community

Traveler rating
    81
    23
    3
    4
    1
See reviews for
46
29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Shawnee, Kansas
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 26, 2012

A very clean, comfortable and convenient hotel with great staff. The kids loved the pool area with the two seperate swim areas. The breakfast was good with a lot of options. I appreciate the breakfast hosts who made sure that all the food items were well stocked. The rooms were nice and comfortable. The location was perfect, far enough away from the mall area, but still within a few minutes drive. A perfect place for a family get-together.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessie B, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls Southwest, responded to this review, December 19, 2012
Thank you for taking the time to review our property on your recent stay with us. I was excited to see your review of how our breakfast area was and that you feel our hotel is a great place for a family get together, Thank you for your review.
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Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 23, 2012

Hotel is spotless. Rooms are spacious. The breakfast had many options. We would stay here again if in the area. The young lady at the desk could not find our reservation, and called a nearby Holiday Inn Express to see if it was there. This was frustrating, as we had driven many miles and were ready to check in. If she had rooms available, she should have just placed us in one of them. Finally she did, and discounted the room. We appreciated this gesture.

Room Tip: Clean and Quiet
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessie B, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls Southwest, responded to this review, November 26, 2012
Thank you for taking time to review your recent stay with us. I am happy to hear you received a good night's rest. I am sorry to hear about the delay you received at check in. We have had confusion in the past with people make reservations at the wrong property. I am glad they double checked. I will work with them more to help reduce the time so we can get you settled more quickly. Thank you again for providing me with feedback from your recent stay.
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Arlington, South Dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 30, 2012

My girls and I stayed here for a fun night out of swimming, the waterpark was awesome and my girls had a great time! Very clean and beautiful room! We will defenitly stay here again and again! The breakfast was awesome as always lots of variety! Great Hotel! -
Jeani Vincent

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessie B, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls Southwest, responded to this review, October 31, 2012
Thank you so much for your review of your recent stay with us. We always enjoy having your family stay with us. We look forward to your future stays.
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Parkston, South Dakota
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 29, 2012

MAKE sure you take the remote from your children because mine must have rented a movie right before we checked out. $18.00 just to watch a movie that we didn't watch or even know it was rented. Could have bought it for that price. You get woke up from the helicopter for the heart hospital. They also screwed up our reservation big time. When I called to talk to the general manager she was not helpful at all. Lots of calls to get things straightened out and a very spendy movie. NOT WORTH THE MONEY!!!

Room Tip: Not worth the money!!
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  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessie B, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls Southwest, responded to this review, October 30, 2012
Thank you for taking time to post your review. Lodgenet movies can be expensive to order. Upon hearing of the mix up with the reservation, we were able to get everything straightened out within a couple hours the same day. I am sorry to hear that you heard the Heart Hospital Helicopter. This is the first time I have heard about being able to hear the helicopter. Thank you for letting me know.
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Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 28, 2012 via mobile

We stayed one night on our way west. The room was clean and quiet. The breakfast was the usual fare. The TV station selection was ok. A couple of the station in the guide were not available. Overal a good place to stay while traveling.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessie B, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls Southwest, responded to this review, October 29, 2012
Thank you for taking the time to review your recent stay with us. I appreciate your feedback on our TV listing line up. I will have to see what has changed recently so I can get that up to date. Thank you again for commenting on your stay.
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Tulsa, Oklahoma
Top Contributor
118 reviews 118 reviews
58 hotel reviews
Reviews in 68 cities Reviews in 68 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed October 15, 2012

This hotel was nice and clean, with all the HIE ammenities we have become accustomed to. It was close to restaurants and shopping. The Breakfast room was large and had a nice variety of items.

The staff was friendly but would not allow us a King room vs. two Queens on a military promotion. We are Priority Club members as well as veterans and have stayed in countless HIE's and this was a first for us.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessie B, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls Southwest, responded to this review, October 17, 2012
Thank you for taking the time to review our property. We do offer a governement rate on our king rooms but it is a higher rate. Thank you for staying with us. I appreciate your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Sioux Falls Southwest

Address: 3821 West Avera Drive, Sioux Falls, SD 57108
Phone Number:
Location: United States > South Dakota > Sioux Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #6 of 50 Hotels in Sioux Falls
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Sioux Falls Southwest 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Easy interstate access off of I-29 and I-229, our hotel is not only easy to find but is minutes from the Empire Mall for your shopping experience.Corporate guests looking for hotels in Sioux Falls, SD need look no further than this Holiday Inn Express & Suites hotel which offers a state of the art business center, free fast high speed Internet, an expanded fitness facility with Precor equipment, and 900 square feet of meeting space. Families can enjoy a stress free trip when they stay with us in Sioux Falls, SD. At our hotel, we pride ourselves in providing you with a great location closest to the most popular attractions, including the Sertoma Butterfly House and Wild Water West Amusement Park. Our hotel has a large pool area including a Children's Splash Pool for our younger guests! ... more   less 
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