We decided to stop our cross country road trip in the middle of the night, and pulled into the hotel at 3am. Not only did they still have rooms available, but they gave us an unasked for discount since we were arriving so late/early. We realized after checking out that a stuffed animal of our daughter must have been left in the room, causing major distress. We turned around and returned to the lobby where "rose" was waiting with the concierge. A great experience overall, great night sleep to boot.