We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointed” 2 of 5 stars
Review of Country Inn & Suites By Carlson, Sioux Falls

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Country Inn & Suites By Carlson, Sioux Falls to your Saves list
Country Inn & Suites By Carlson, Sioux Falls
2.5 of 5 Hotel   |   200 East 8th Street, Sioux Falls, SD 57104   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book a Business Package
Ranked #19 of 51 Hotels in Sioux Falls
Certificate of Excellence
Rapid City, South Dakota, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Disappointed”
2 of 5 stars Reviewed August 26, 2013

For $130, I was very disappointed with this hotel. Photos on website didn't represent the room I stayed in. Parking was a mess. I could tell they've done some updates, but the room had an odd smell. The iron was broken and the reservoir had a hole that leaked water. Any other time, I would have called the front desk and exchanged, but I was under a time crunch and just had to make do. Only good thing I can say about this hotel is that the location is great. Won't stay again if I can help it.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

185 reviews from our community

Traveler rating
    87
    62
    21
    9
    6
See reviews for
64
41
10
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Fort Wayne, Indiana
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 21, 2013

This was my first stay and a Country Inn and II was pleasantly surprised. I had a spacious king size room. A very comfortable bed, hot shower, and good breakfast too.
Nice downtown location that is easy to find.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Wisconsin
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 15, 2013 via mobile

Everything was fantastic. Especially the staff. The employee that works the continental breakfast was great. My kids enjoyed the pool and hot tub (which wasn't too hot for them). The only real negative was the constant noise of trains blowing their horns half a block away which seemed like all night long. I turned the fan from the air conditioner on to try and drown out the outside noise. There is construction across the street that started quite early but my kids get up at the crack of dawn anyway so that was fine. Our room was on the front of the building so the back may be better. Also, the way we drove in was through what looked like a sketchy neighborhood and wondered where the heck my husband booked our stay. Then it seemed to change quickly into more of a revitalized neighborhood.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShelbyK138, Guest Relations Manager at Country Inn & Suites By Carlson, Sioux Falls, responded to this review, August 17, 2013
Thank you for taking the time to share your experience, I'm so glad you enjoyed your stay. I'm so glad to hear we took good care of you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 15, 2013

The hotel is located in a good spot. Close to Falls Park and the downtown area. However, the hotel was not what we expected from Country Inns.
Our room didn't smell fresh - we ended up opening the windows to air it out!
We arrived in our room to find a bag of towels, soaps, etc on our floor with a note that says so we missed cleaning your room.
We found someone's leftover milk in our fridge.
While the beds were made and things looked somewhat cleaned - it just didn't seem like it was.
We informed the front desk - she didn't seem too concerned.
The breakfast area is VERY SMALL. Maybe 20 or so chairs and more than 50 people trying to eat breakfast. Not fun!!!
We filled out the survey and were offered a free night to come back and try them again - however, this was a family vacation out west and we will not be traveling through the area any time soon. No response after that.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShelbyK138, Guest Relations Manager at Country Inn & Suites By Carlson, Sioux Falls, responded to this review, August 17, 2013
I'm so sorry to hear that you didn't have a good stay with us. It seems that something went wrong in housekeeping for you to have the checkin experience you had with your room. I apologize for that and assure you this is not typical. Customer service is our top priority and I'm sorry that it seems that didn't happen for you. Please call Amber at the hotel to make this right.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed August 13, 2013

We enjoyed staying at this hotel. The manager on duty when we checked in was very friendly and helpful with directions and recommendations. No problem with our room; it was just as expected and had a nice view of the river. We stayed in a suite with a queen bed in one bedroom and a pullout for the kids in the sitting room area. Comfortable beds and nice televisions. Falls Park is a ten minute walk from the hotel and you could easily walk downtown to restaurants and the wonderful sculpture walk.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbandale, Iowa
1 review
5 of 5 stars Reviewed August 7, 2013

My team and I travel to Sioux Falls regularly. We always stay at this hotel. WHY? the staff is amazing..especially the front desk team and the manager (spiky black hair gal). The rooms are literally spotless and the beds are to die for. These are the most comfortable rooms with plenty of lighting and a very clean feel! I would reccomend this hotel over any other brand! The best I stay at!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 5, 2013

I looked through the Sioux Falls Visitor Guide for awhile before calling for a reservation. When I called the 800 number the woman was not able to "locate" the discount from the guide. So I called the local number directly. I told the woman we had two adults and three kids. She told me she had a two queen with a pullout or a suite with the same. The base rate was very reasonable for a suite so I booked that. I asked if I could hold the room with my debit card, then pay with cash. She said that would be fine and to just pay with cash at check out. When we arrived, we checked in with no problems. When we got to the room the kids asked where the other bed was. It had one queen bed in a bedroom and a pullout couch. When I asked the gentleman at the desk about it he said that they didnt have any rooms like that in the hotel. I said "you dont have any rooms that sleep five?" Nope. Not without a roll away and that will be an extra ten dollars. ??!! Why in the world would the girl on the phone tell me you had a room for five people?! So I asked if he could waive the extra charge. Nope. Thats their policy... Should have just left but we had already gotten bags in room and everybody was ready to go site seeing and start our vacation. So I sucked up the extra charge. Ugh. Then later my husband comes to tell me there the front desk called saying there was a problem with the billing and wanted our credit card #. My husband obviously did not give that out and said he would go to the front desk. So I went to the front desk to talk to the gentleman there. I told him what was going on and he asked if he was the one that checked us in. I said yes and he looked it up on the computer and said he checked us in just fine and the credit card went through fine. He said he remembered sending the phone call up to us and they had just asked for room number 206. He did call his supervisor and he was told to not send calls to a room number without asking who they were looking for. Then when we were ready to leave in the morning we got our receipt under the door and our credit card was charged at 2 in the morning instead of being able to pay cash. Overall after our experience I would not recommend staying at this location.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShelbyK138, Guest Relations Manager at Country Inn & Suites By Carlson, Sioux Falls, responded to this review, August 17, 2013
We are sorry that the hotel didn't meet your expectations. We have addressed the issues you mentioned to make sure that this doesn't happen in the future. We hope if you are in the area again you will give us another try. Please call Amber at the hotel so we can make this right.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Sioux Falls hotels
2.7 mi away
Dakotah Lodge
Dakotah Lodge
#17 of 51 in Sioux Falls
4.5 of 5 stars 362 reviews
4.6 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#2 of 51 in Sioux Falls
4.5 of 5 stars 149 reviews
0.1 mi away
Hilton Garden Inn Sioux Falls Downtown
Show Prices
Show Prices
Show Prices
3.4 mi away
Candlewood Suites Sioux Falls
Candlewood Suites Sioux Falls
#10 of 51 in Sioux Falls
4.5 of 5 stars 56 reviews
0.1 mi away
Holiday Inn Sioux Falls - City Center
1.2 mi away
Home2 Suites by Hilton Sioux Falls Sanford Medical Center
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites By Carlson, Sioux Falls? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Sioux Falls

Address: 200 East 8th Street, Sioux Falls, SD 57104
Phone Number:
Location: United States > South Dakota > Sioux Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Sioux Falls
#11 Family Hotel in Sioux Falls
#14 Romantic Hotel in Sioux Falls
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Sioux Falls 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Guests will find the Country Inn & Suites in Sioux Falls, SD conveniently located in the heart of downtown, near Falls Park and the business district. Your stay in Sioux Falls will be stress-free thanks to our helpful services, including a heated indoor pool and whirlpool, complimentary high-speed Internet access, airport shuttle service via local taxi and an on-site restaurant. Situated in downtown Sioux Falls, our hotel's location makes it easy for guests to visit the Old Courthouse Museum, the Sioux Falls Arena and Convention Center, the Washington Pavilion of Arts & Science and the Great Plains Zoo. Reserve your room online today and discover all the great benefits of the Country Inn & Suites in Sioux Falls, SD. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Venere, Agoda, Hotels.com and Odigeo so you can book your Country Inn & Suites By Carlson, Sioux Falls reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn And Suites By Carlson, Sioux Falls
Country Inn & Suites By Carlson, Sioux Falls Hotel Sioux Falls
Country Inn Sioux Falls
Sioux Falls Country Inn

Owners: What's your side of the story?

If you own or manage Country Inn & Suites By Carlson, Sioux Falls, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.