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“Excellent Property - The Place to Stay in Sioux Falls” 5 of 5 stars
Review of Homewood Suites by Hilton Sioux Falls

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Homewood Suites by Hilton Sioux Falls
3.0 of 5 Hotel   |   3620 West Avera Drive, Sioux Falls, SD 57108   |  
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Ranked #14 of 50 hotels in Sioux Falls
South Williamsport, Pennsylvania
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Excellent Property - The Place to Stay in Sioux Falls”
5 of 5 stars Reviewed November 17, 2011

As a HHonors Diamond Member, I visit many hotel properties every year and this Homewood Suites is one of the best Homewood Suites I've ever visited. The suites are good size and offer a living area and kitchenette. The kitchenette was great offering a full size refrigerator, microwave and electric stove top. Both the living area and the bedroom had large screen HDTV's with a good selection of programming. There were good options available at the hotel for breakfast and durning the evening Manager's Reception. Additionally, the hotel is conveniently located close to a number of dining options. Next time I'm in Sioux Falls, this will be my hotel of choice.

Room Tip: The King Suites are great!
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  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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245 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Sioux Falls, South Dakota
1 review
5 of 5 stars Reviewed October 27, 2011

As a member of the Sioux Falls community and within close proximity of Homewood Suites, I often utilize the hotel, whether it be for a one-night get-away or housing relatives from out of town. I have never had anything but exemplary service. I adore the staff, management and the comfy-cozy ambviance of the property. I, too, stayed during the internet outage and not only did the staff explain to me what was going on (GLOBAL outage throughout the AT&T system), I also was invited to read an email sent from the Hilton corporate office that further explained the outage. Breakfast was amazing, per usual, and the homemade waffles were exceptionally fluffy and flavorful. Had a little trouble getting my keys to work on the outside doors but not enough to complain about. CAN'T WAIT TO STAY AGAIN!!!!!!

Room Tip: The corner suites are the best!!!!
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  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre, South Dakota
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 20, 2011

We have stayed here for years and this past week was absolutely the worst experience we have ever had. The staff and manager were extremely rude and ignorant. They were not pleasant at all and never acknowledged you or even said have a nice day. The internet did not work all day or night, and yet they did not care. The first person said there was no problem, the next that it was a global issue, and the manager did not even know when she came in. It was not until that night it was addressed, but not fixed. It was freezing in the hallways and yet it was 27 degrees at night. I will never stay there again after this awful experience.

  • Stayed October 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meloney11, General Manager at Homewood Suites by Hilton Sioux Falls, responded to this review, November 17, 2011
“We are sorry we were not able to provide you with the quality of services and amenities you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. We appreciate your feedback and I will be reaching out to you in order to make this right.”
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 25, 2011

For those on-the-go workaholics who crave protein in the morning the Homewood is your worst nightmare. Easy to carry/quick breakfast options consist of sugar laden oatmeal, muffins, bagels, toast & bananas. No juice, milk, yogurt or hard boiled eggs. Internet access dates back to dial up (0.47 Mbs download & 0.24 upload using LAN. WLAN is marginally better @ 0.50 upload). Email loads at a snails pace, streaming video or working remote via VPN is completely non-optional. Beds are soft, linens are comfortable and the room's cleanliness was acceptable.

  • Stayed September 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sioux Falls, South Dakota
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 22, 2011

1. slow, confused checkin clerk, with minimal social skills and minimal organizational skils.
2. no proper greeting at front desk, much less acknowledging Hilton Honor Gold status or membership for that matter.
3. (2) keys neither worked when I arrived at my room door very late after a very long travel day.
4. "bothered" front desk clerk. 10% apologetic, 90% bothered to have to do keys properly.
5. clerk asked me if I wanted a wake up call, she wrote it down, never got a wake up call.
6. Shower created a puddle, would not drain properly.
7. Room dirty, carpet, tv fingerprints on screen, maintenance of bathroom substandard, room stunk (of former tobacco smoke? or other bad heavily embedded scent)..was to have a SMOKE FREE room on my booking preferences.
enough said..this property needs to wake up.

Room Tip: book elsewhere
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  • Stayed September 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago,illinois
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 18, 2011

I've stayed at a few Homewood Suites and they are always excellent. The room was very clean, very comfortable and perfect for my family of 5. (3 kids ) We had a 2 queen bed suite. My daughters slept in one queen bed son on the sofa bed and my wife and I on the other queen bed. The complimentary breakfast is excellent. Homewood Suites has always been a good experience this property is no different.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwood, Massachusetts
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 15, 2011

I have just got back from a business trip, and stayed at the Homewood Suites. The hotel is beautiful and the rooms were fantastic!! Each weeknight they provide a 'welcome home' event. It includes complimentary wine and beer, as well as different type of food each night. The breakfast spread in the morning is much better than any other hotel I've been at. Staff at the hotel were extremely friendly, and offered up recommendations for dinner, as well as taking the hotel shuttle to get there. Very pleased with all aspects of this hotel.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Sioux Falls

Address: 3620 West Avera Drive, Sioux Falls, SD 57108
Phone Number:
Location: United States > South Dakota > Sioux Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Sioux Falls
#5 Family Hotel in Sioux Falls
#8 Romantic Hotel in Sioux Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Sioux Falls 3*
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Also Known As:
Homewood Suites By Hilton Sioux Falls Hotel Sioux Falls
Homewood Suites Sioux Falls
Hilton Sioux Falls
Homewood Sioux Falls
Sioux Falls Hilton
Sioux Falls Homewood Suites

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