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“Excellent Service” 5 of 5 stars
Review of Hilton Garden Inn Sioux Falls South

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Hilton Garden Inn Sioux Falls South
3.0 of 5 Hotel   |   5300 South Grand Circle, Sioux Falls, SD 57108   |  
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Ranked #6 of 51 Hotels in Sioux Falls
Certificate of Excellence 2014
Pinckney, United States
1 review
3 helpful votes 3 helpful votes
“Excellent Service”
5 of 5 stars Reviewed December 14, 2013

Had a problem with extra reservation and staff went out of their way to help me with the issue. I found this to be an excellent place, very clean, friendly staff and great place to stay. Had breakfast in the dinning room two mornings and the food was fresh and our orders promptly taken. The wait staff was always present to address any requests.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSFSD, General Manager at Hilton Garden Inn Sioux Falls South, responded to this review, December 16, 2013
Dear Denis A,

Thank you for leaving feedback about your recent stay at the Hilton Garden Inn Sioux Falls South. We are delighted that you chose to stay with us and that you enjoyed your stay overall, including breakfast in our restaurant each morning. I am also glad to hear that our front desk staff were able to take care of the extra reservation you had in a satisfactory fashion. We look forward to having you as our guest again in the future.

Sincerely,

Bryan Ahlers
General Manager
Hilton Garden Inn Sioux Falls South
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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263 reviews from our community

Traveler rating
    175
    63
    15
    5
    5
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed December 4, 2013

This hotel was very nice, modern and clean. The staff was very professional and accommodating. The restaurant made a great breakfast for the money and my entire family enjoyed the amenities the hotel had to offer(pool, fitness center). I would highly recommend this hotel for your stay in the Sioux Falls area.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSFSD, General Manager at Hilton Garden Inn Sioux Falls South, responded to this review, December 9, 2013
Dear guest,

Thank you for being a recent guest of the Hilton Garden Inn Sioux Falls South. We are very glad to hear that you had an excellent stay overall and appreciate you sharing your experience at our hotel with others. Providing professional service, clean rooms, and amenties guests need is our ultimate goal. We look forward to accommodating you again in the future.

Sincerely,

Bryan Ahlers
General Manager
Hilton Garden Inn Sioux Falls South
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shoreham, NY.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 11, 2013

Was in town for Business. Good location. Friendly staff, clean rooms. Did not eat at hotel so I can't rate the food. Would stay again. I did have a great meal at McNallys Irish Pub, it's very close by. Have the Bangers and Mash!!!!!!!!!!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSFSD, General Manager at Hilton Garden Inn Sioux Falls South, responded to this review, November 12, 2013
Dear BrianShoreham_NY_,

Thank you for choosing the Hilton Garden Inn South during your recent visit to Sioux Falls. We were happy to have the chance to accommodate you during your stay and are pleased to hear it was enjoyable from the friendliness of the staff to the cleanliness of your room. We invite you to try the excellent food from our restaurant during your next visit as well! We look forward to seeing you again soon.

Sincerely,

Bryan Ahlers
General Manager
Hilton Garden Inn Sioux Falls South
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brunswick
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 21, 2013

I just wanted to let everyone know how much this "out of town grooms mom" was treated so warmly and was made to feel as my family, friends and the whole wedding party were special guests. Everyone from housekeeping, waiters and watresses at the breakfast bar, the front desk and most of all our coordinator Michelle was wonderful!! We actually transported all of the flowers and decorations as well as the champagne from Ohio and they took care of us from the start! The wait staff took very good instruction from our best friend, honorary aunt who did all of the decorations and flowers for the wedding and reception to the level of accuracy that if you knew her you would know what a perfectionest she is! They were wonderful!! Thank you again Michelle and the whole staff at your hotel for making our weekend wonderful!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSFSD, General Manager at Hilton Garden Inn Sioux Falls South, responded to this review, October 22, 2013
Dear Dawne W,

Thank you so much for the positive feedback from your son and daughter-in-law's wedding at our hotel. We are so happy that you felt at home during your time here and that the reception was a success. Our staff is here to ensure that this is the case for each and every guest. Michelle and all of the staff members who assisted you and your guests will be delighted to hear your compliments. Thank you for choosing the Hilton Garden Inn Sioux Falls South to be part of your son and daughter-in-law's special day.

Sincerely,

Bryan Ahlers
General Manager
Hilton Garden Inn Sioux Falls South
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Canaan, Connecticut
Top Contributor
133 reviews 133 reviews
33 hotel reviews
Reviews in 43 cities Reviews in 43 cities
232 helpful votes 232 helpful votes
3 of 5 stars Reviewed October 18, 2013

Standard hotel, the staff were very friendly and everything is fairly new. DO NOT get a room facing the highway 229 you can hear the cars all night; the building quality is not great or well insulated from sound it was annoying you can hear vehicles entering the highway constantly. Also the TV volume kept cutting out and I noticed there have been similar complaints about this as well which is strange.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSFSD, General Manager at Hilton Garden Inn Sioux Falls South, responded to this review, October 22, 2013
Dear PMM12,

Thank you for taking time to leave candid feedback about your stay with us. I apologize that external noise from the highway disrupted your stay. While being close to the highway is convenient, the noise could affect some of our guests. I invite you to request a room facing the opposite direction for future stays to avoid this from occurring again. I'm also sorry that the volume of the TV was acting up. I hope you reported this to one of our staff members so that we can correct the issue.

I am pleased to see that you received friendly service from our staff and enjoyed the newness of our facility. We hope to have the chance to serve you again in the future.

Sincerely,

Bryan Ahlers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pierre
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 13, 2013

Problems with heat/cool system, TV kept locking up, bed was like sleeping on the floor. I didn't sleep all night. The clock could not be set to the correct time and the bottom sheet did not fit. The supposed adjustable bed did not adjust.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSFSD, General Manager at Hilton Garden Inn Sioux Falls South, responded to this review, October 14, 2013
Dear Gary S,

Thank you for taking time to leave feedback about your recent stay with us. I am very sorry to hear that you experienced issues in your room during your stay. The adjustable Garden Sleep System bed is a standard of Hilton Garden Inns and typically receives positive reviews from departing guests. The bed does differ from a standard mattress. Since the bed is composed of multiple layers of foam and an air baffle system, it does not have the bounce of a standard spring mattress, but rather gradually conforms to a sleeper's body and preferred firmness setting. I have already assigned the appropriate department managers to inspect the other issues you shared as well to prevent them in the future.

As evidenced by the number of positive reviews on TripAdvisor, we always strive to make our hotel one of the best options in Sioux Falls. I apologize that these issues prevented you from enjoying your overall stay, but am glad that you received better service and cleanliness. Our staff hopes to have the chance to serve you again in the future.

Sincerely,

Bryan Ahlers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
195 reviews 195 reviews
28 hotel reviews
Reviews in 56 cities Reviews in 56 cities
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed October 9, 2013

Very convenient hotel just steps from the airport but no airport noise. Easy to get to downtown by car. Nice newly decorated rooms. Hospitable and efficient staff, quick check in and out. There was a bit of noise from the atrium which houses the bar, but considering they had 4 weddings going on it was tolerable.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSFSD, General Manager at Hilton Garden Inn Sioux Falls South, responded to this review, October 10, 2013
Dear Lasa88,

Thank you for reviewing your recent stay at our hotel. Hearing feedback from our guests is the best way for us to continually ensure we are providing the best service and accommodations possible. We are happy that your stay was pleasant overall and that you received efficient, hospitable service. We look forward to accommodating you the next time your travels lead you to Sioux Falls.

Sincerely,

Bryan Ahlers
General Manager
Hilton Garden Inn Sioux Falls South
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Sioux Falls South

Address: 5300 South Grand Circle, Sioux Falls, SD 57108
Phone Number:
Location: United States > South Dakota > Sioux Falls
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Sioux Falls
#1 Business Hotel in Sioux Falls
#2 Family Hotel in Sioux Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Sioux Falls South 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Hilton Garden Inn Sioux Falls Hotel Sioux Falls

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