My wife & I had problems with this hotel both before and during my three day stay. We booked a room several months in advance. When we talked to the clerk, we indicated that we would like a room with a fridge. She told us that they had some spare refrigerators, and that she would definitely mark us down for one, along with a king bed. We called back about a week before our stay to confirm, and a different clerk told us that not only did we NOT have a fridge, but we were booked in a double queen room. We asked what happened, and she offered to upgrade us to a king suite for an extra $10/night -- so we signed up for the suite.
Upon arrival, we were told that we had STILL been booked for a double queen regular room with no fridge. When we asked about the fridge, she said that the hotel did NOT have any extra ones at all, so she's not sure why we had been promised one in the first place. Luckily, though, they did have a suite that we were able to snag for the weekend.
We had various issues throughout the weekend. The second day we were there, we left the room at 9 am, and when we returned at 4 pm, housekeeping had not cleaned the room, and the workers had already left for the day. On the third day, our toilet started backing up. We notified the clerk, who seemed really disinterested, and all she told us what that there was no janitor on duty. We asked if she had a plunger, and she just jotted down our room number without really saying anything. Four hours later, we talked to a different clerk who came right up and fixed the problem immediately.
For the most part we did not use the pool, but it seemed like the chlorine level was unusually high. Maybe we just went in at a bad time.
Other than that, the hotel itself is a fairly nice one. The breakfast was very good, and the rooms are decent. The problem seems to be with some of their current employees -- some are very nice & helpful, and others just don't care at all.
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- Also Known As:
- Comfort Inn Sioux Falls
- Sioux Falls Comfort Inn