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“Terribly Slow Service, Awful Miso Soup, Inattentive Waitress.” 1 of 5 stars
Review of Sushi Masa

Sushi Masa
423 S Phillips Ave, Sioux Falls, SD 57104-6819
605-977-6968
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Ranked #45 of 326 Restaurants in Sioux Falls
Price range: $9 - $20
Cuisines: Sushi, Japanese, Seafood
More restaurant details
Restaurant details
Good for: Romance
Dining options: Lunch, Dinner
Chicago
Contributor
14 reviews 14 reviews
10 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
51 helpful votes 51 helpful votes
“Terribly Slow Service, Awful Miso Soup, Inattentive Waitress.”
1 of 5 stars Reviewed July 9, 2013

As I have been living in Asia and travelling to Japan multiple times, I am always skeptical to reviews saying how good a Japanese food is in the US. But Sushi Masa Japanese is definitely one of those that do not deserve a good review.

In a Sunday evening I went to this Japanese Restaurant when I passed Sioux Falls, SD, based on a friend's recommendation. At the first sight this restaurant did not seem anything wrong. There were 3 or 4 waitresses/waiters, 2 Asian sushi chefs, a couple staffs in the back kitchen, and the whole restaurant was NOT at all busy (probably only 7 tables occupied with maximum 15-18 people); neither were there many walk-in customers for take-out food (as I only remembered seeing 1 guy came in during my visit there for a $8.50 take-out). But the waitresses were constantly chatting at the Cashier desk.

After we sat down the waitress brought as warm towels immediately, but after that she was extremely inattentive. We ordered our food, but it took more than 10 minutes to get our WATER and BEER, which was really ridiculous. Then it took another 20 minutes to get our Miso soup and salad. We could tell the salad had been in the fridge for a long time, but the most unacceptable meal came with the Miso soup - it was white miso with chunks of white onions and potatoes!!! Really? I know what a miso soup is since I was a kid, and there is no way one could substitute green onion/scallions to white onions and tofu to potato. The taste with potato in Miso soup was just awful and unacceptable. And I would not agree this was a twist or a contemporary version for a miso soup.

Then it came another long wait - another 25 minutes before the inattentive waitress brought us our sushi. During the wait the waitress did not come to our table to ask us if we needed anything. She just kept chatting with her co-workers and doing some chores at the cashier desk. The sushi was OK, but nothing really impressive.

Overall, I think the restaurant needs to retrain both its waitress and chefs.

  • Visited July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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58 reviews from our community

75% Recommend
    34
    10
    5
    1
    8
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Maui, Hawaii
Senior Contributor
30 reviews 30 reviews
26 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
“Best sushi in Sioux Falls”
5 of 5 stars Reviewed June 28, 2013

First and still best. Love going to this small restaurant. Husband and wife owners prepare the sushi and if they aren't there it's closed. Food and service outstanding and feel welcome all the time.

  • Visited June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alabama
Senior Reviewer
8 reviews 8 reviews
3 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Awesome sushi!”
5 of 5 stars Reviewed June 24, 2013 via mobile

Very authentic, great prices and service. This sushi is some of the best I've had and I'm from So Cal. The fish just melts in your mouth. So fresh!

  • Visited June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Vermillion, South Dakota, United States
Senior Reviewer
10 reviews 10 reviews
8 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Still the best in town...”
5 of 5 stars Reviewed May 28, 2013

There have been many competitors that have arisen in recent years, but Sushi Masa remains the best place in Sioux Falls for high-quality sushi. Their soup is untouchable. The ambiance is excellent. If they bring back their lunch hours, life will once again be complete.

  • Visited December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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Sioux Falls, South Dakota
Reviewer
4 reviews 4 reviews
3 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
“The Best Sushi in Town”
5 of 5 stars Reviewed May 6, 2013

Over the past few years, Sushi Masa lost it's title as only sushi place in town. It is still, BY FAR, the best value and most delicious food.
It is unfortunately not open over lunch which is disappointing because the lunch specials are amazing.

Visited November 2012
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