As I have been living in Asia and travelling to Japan multiple times, I am always skeptical to reviews saying how good a Japanese food is in the US. But Sushi Masa Japanese is definitely one of those that do not deserve a good review.
In a Sunday evening I went to this Japanese Restaurant when I passed Sioux Falls, SD, based on a friend's recommendation. At the first sight this restaurant did not seem anything wrong. There were 3 or 4 waitresses/waiters, 2 Asian sushi chefs, a couple staffs in the back kitchen, and the whole restaurant was NOT at all busy (probably only 7 tables occupied with maximum 15-18 people); neither were there many walk-in customers for take-out food (as I only remembered seeing 1 guy came in during my visit there for a $8.50 take-out). But the waitresses were constantly chatting at the Cashier desk.
After we sat down the waitress brought as warm towels immediately, but after that she was extremely inattentive. We ordered our food, but it took more than 10 minutes to get our WATER and BEER, which was really ridiculous. Then it took another 20 minutes to get our Miso soup and salad. We could tell the salad had been in the fridge for a long time, but the most unacceptable meal came with the Miso soup - it was white miso with chunks of white onions and potatoes!!! Really? I know what a miso soup is since I was a kid, and there is no way one could substitute green onion/scallions to white onions and tofu to potato. The taste with potato in Miso soup was just awful and unacceptable. And I would not agree this was a twist or a contemporary version for a miso soup.
Then it came another long wait - another 25 minutes before the inattentive waitress brought us our sushi. During the wait the waitress did not come to our table to ask us if we needed anything. She just kept chatting with her co-workers and doing some chores at the cashier desk. The sushi was OK, but nothing really impressive.
Overall, I think the restaurant needs to retrain both its waitress and chefs.
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