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“Horrible customer service. Pick somewhere else!” 1 of 5 stars
Review of Econo Lodge North

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Econo Lodge North
5100 N Cliff Ave, Sioux Falls, SD 57104 (Formerly Comfort Inn North)   |  
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Ranked #47 of 48 hotels in Sioux Falls
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Horrible customer service. Pick somewhere else!”
1 of 5 stars Reviewed August 2, 2013 via mobile

Stayed here a week ago the girl at the front wasn't trained on how to split payment. Tonight same issue plus the girl answered her cell phone while checking us in and carried on a conversation then wasn't sure where our rooms were located in the building!

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
Rapid City, South Dakota
1 review
1 of 5 stars Reviewed August 1, 2013

Poor help at desk. Made reservation early. Had two rooms,one was poor and one was horrible. Asked for a different room due to animal stench,NO rooms available. Stayed there twice before and tolerable,has went DOWNHill. WILL never stay there again. Should be reimbursed CASH for at least one of the rooms.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marathon, WI
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 22, 2013

We were just looking for a place to sleep. The positive, the breakfast was decent and the hot tub was nice. The negative, I'm not sure if they recently shampooed or what the problem was, but the floor of our room felt damp and the room smelled musty. The pool needed to be cleaned. The staff was friendly. I rated the room poor because of the floor/room smell.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Aurora, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 17, 2013

Well the negative reviews I have read span over several years. It's too bad that nothing has changed! Worst hotel we have ever stayed in! I have stayed in several ChoiceHotels this year and was shocked by the condition of this place. I called Choice to let them know what this place is like and that they should be embarrassed to have this hotel under their name!!! Check in took 30 minutes, the girl at the desk just kept saying "I am new here...I don't know how to do that." The lock on the outside door was broken so anyone could walk in and out all night long. Our room smelled of mold and stale cigarettes. There was dried urine on the toilet, obviously not cleaned from the guest before. Holes in the wall in the bathroom and the shower curtain dangling from the wall, couldn't close it at all. Water pressure non existent in the shower. Alarm clock and smoke detectors broken. It was just GROSS! We didn't check in until 10:30 p.m. after traveling all day and would have normally complained to the front desk but all we wanted to do was sleep and get up and leave. We were leery about sleeping on the beds since it was clear that they didn't clean the room. I also felt that "we get what we pay for" but then I changed my mind. I paid for a decent place to rest and I did not receive that! I wish I would have read up on this place before I booked it. I was looking for something close to the Interstate and I just assumed that any ChoiceHotel would be decent...I was wrong.

Room Tip: Chose another hotel! Disgusting!
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 15, 2013

We booked this place as a stop over on our way home from a lenghty trip. As such, I looked for cheap, an boy o boy did I get it.
First the good: Close to the Intersate, close to a Perkins, Arbys, McDonalds and gas stations, and the girl who checked us in (On the evening of July 11th) was very friendly and helpful.
The bad: This place reeked....badly. The hallways smelled old and musty, the pool was tiny and was full of debris(Its an indoor pool, how does it get full of stuff?!?). The room, while admittedly spacious, was old, tired, smelled funny, and I was a little reticent to even take my shoes off. The carpets were that gross, and the A/C, which was set for "Max" was blowing warm air. Boy was that an uncomfortable night.
We set our alarm clock for 7am...By 7:15am were were packed, checked out, and back on the interstate. We couldn't get out of there fast enough.
Be warned. And believe the crappy reviews on here. This place needs a big overhaul.

Room Tip: Just don't stay here.
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eagan, Minnesota
Top Contributor
56 reviews 56 reviews
4 hotel reviews
Reviews in 28 cities Reviews in 28 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed July 8, 2013 via mobile

Very cheap. Didn't expect fancy, and figured building/furnishings would be dated and simple, but did hope for clean. Hair on sheets and towels. Filthy under bed. Nightstands not wiped down. Very old, uncomfortable, springy bed. Halls wreak of smoke. Evening front desk person not very nice. I expected slim choices for continental breakfast, and that's ok, but they didn't even keep that stocked or clean. "Pool" is size of large hot tub. Had reservation to stay 2 nites. Lost out on $ and just left (no way I could stay another night - contemplated sleeping in car 1st night).

  • Stayed July 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prior Lake, Minnesota
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 20, 2013

Staff waited to tell me that the pool and hot tub were out of service until AFTER I had registered. Non-smoking room had pillows which smelled of smoke.Staff provided fresh replacements. Bed was reasonably comfortable and room was clean but noisy for various reasons. Back entrance is not secured, as mentioned by other reviewers. Continental breakfast was basic but a waffle maker was available. Those wishing a more substantial breakfast will find fast food and a family restaurant within easy walking distance.

Room Tip: One of the homes behind the hotel keeps peacocks/peahens. These birds can be very loud, even in the...
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  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Econo Lodge North

Address: 5100 N Cliff Ave, Sioux Falls, SD 57104 (Formerly Comfort Inn North)
Phone Number:
Location: United States > South Dakota > Sioux Falls
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 48 hotels in Sioux Falls
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Econo Lodge Sioux Falls
Sioux Falls Comfort Inn

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