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“Ditto - Poor housekeeping and traffic noise, no place to work” 3 of 5 stars
Review of Fairfield Inn & Suites Sioux Falls

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Fairfield Inn & Suites Sioux Falls
2.5 of 5 Hotel   |   4501 W Empire Place, Sioux Falls, SD 57106   |  
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Ranked #23 of 51 Hotels in Sioux Falls
Michigan
Top Contributor
209 reviews 209 reviews
86 hotel reviews
Reviews in 71 cities Reviews in 71 cities
105 helpful votes 105 helpful votes
“Ditto - Poor housekeeping and traffic noise, no place to work”
3 of 5 stars Reviewed October 19, 2012

First and foremost, if you travel for business and need a place to work and connectivity - I in no way recommend staying here. The Internet is the slowest I have ever experienced and I was told it was working fine. The room has one small dining type table that is loaded with junk and outlets are not convenient. Had I done it again, I would have stayed elsewhere.

Room noise: this hotel is right off the Interstate. I've certainly experienced worse room noise, but this was pretty bad.

Now the hotel. This is clearly an older building. The property has some renovations and upgrades for current Fairfield decor. Overall, it is lipstick on an old building. Most furnishings in the guest rooms look original, are dated, and uncomfortable. My bathroom was dirty and my alarm clock was set for 0430 - hence the negative housekeeping comments.

Common area off the lobby with continental breakfast is large and modern, and loud (lots of hard surfaces). I didn't use the pool, but fairly typical for this class of hotel.

On a positive note: interactions with the front desk staff were good and friendly.

I always ask myself, would I stay here again? Only if there were no other choices.

Room Tip: Ask for a room away from the Interstate, although you won't be that far away.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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86 reviews from our community

Traveler rating
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    16
    6
    0
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30
19
5
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Raleigh, North Carolina
Top Contributor
455 reviews 455 reviews
81 hotel reviews
Reviews in 200 cities Reviews in 200 cities
327 helpful votes 327 helpful votes
5 of 5 stars Reviewed October 10, 2012

Like most Marriotts, the Fairfield Inn here is a safe bet for a clean and quiet room, free internet, and a good breakfast. The latter was one of the best we had. We never hesitate to stay in a Fairfield when available.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin P, General Manager at Fairfield Inn & Suites Sioux Falls, responded to this review, October 24, 2012
Thank you for your kind remarks. We pride ourselves in offering great service to each and every one of our guests. We are glad to hear that you liked our breakfast as we have added several items to the menu, including breakfast burritos. Thanks again and we look forward to seeing you in the future!
Sincerely,

Jennifer Jorgensen
Assistant General Manager
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Piedmont
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 25, 2012

What a great location near the shopping mall and I-29. Very clean and quiet. Breakfast was very good with lots of variety. The pool and hot tub were clean and warm. The parking lot was well lit. A very enjoyable stay.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Wissota, Wisconsin
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 2, 2012

This was clean, reasonably priced, and very friendly service. Can't go wrong with a Marriott! We had been traveling over 600 miles that day and it was nice to know that we could count on a clean room with no problems!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Green Bay, Wisconsin
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 31, 2012

Very average hotel. Kind of noisy, being right by the highway, and also heard people talking in the hallway. (they were not talking very loud, but could still hear) There was no one at the desk when we arrived, and it took a few moments for someone to greet us when we arrived. The room itself was ok. (again, nothing special) No fridge/microwave.
The breakfast in the morning was not good. The breakfast area is small and crowded. The selection was also poor.
Next time, I'll stay at the Hampton. (same price, better value)

Room Tip: Ask for a room farthest away from the highway, unless you like the sound of semis driving by.
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  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Darin P, General Manager at Fairfield Inn & Suites Sioux Falls, responded to this review, August 7, 2012
I'd like to thank you for your feedback. I apologize you had a negative experience at our hotel. Guest satisfaction is our main priority and we are always looking for ways to improve. I want to assure you that all of these issues have been addressed so situations like this don't happen again. We've communicated with our front desk staff to monitor noise levels during property walks and to stay aware of minimal time away from the front desk should they need to run a guest item to a room. We have continued to improve our breakfast by adding V8 juice, cottage cheese, nutrition bars, additional fresh fruit like strawberries, plums, grapes, fresh oatmeal and more breakfast sandwich options. We hope with our continued efforts to improve every stay for our guests, you will give the Sioux Falls Fairfield Inn another try next time you stay in Sioux Falls. Sincerely,

Darin Porter
General Manager
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new jersey
Top Contributor
82 reviews 82 reviews
36 hotel reviews
Reviews in 43 cities Reviews in 43 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 21, 2012

There is nothing of interest in this structure. The room was spacious and sparkling clean. A great option for a traveller driving through town and interested only in a good night's sleep. Friendly staff and slightly better than average complimentary breakfast.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin P, General Manager at Fairfield Inn & Suites Sioux Falls, responded to this review, July 31, 2012
Thank you for your feedback and kind words about our staff. I apologize your experience was not what you expected while staying at our hotel. We value all of our guests' feedback and use it to evaluate what can be done to improve our hotel as well as what we are doing right. We hope with our continued efforts to improve, you will keep the Sioux Falls Fairfield Inn in mind the next time you stay in Sioux Falls.

Sincerely,
Darin Porter
General Manager
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Iowa
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 16, 2012

My son found an athletic sock left by a previous guest upon our arrival,on one of the chairs in the room. If you are a light sleeper, I would recommend that you choose another hotel as the road noise from HWY 29 is loud, especially if you are on the backside of the building. Front desk staff walks around lobby barefoot. Breakfast was good and provided variety for the family, but would not stay again if other options were available.

Room Tip: Choose the front of the building.
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin P, General Manager at Fairfield Inn & Suites Sioux Falls, responded to this review, July 31, 2012
Thank you for bringing these issues to our attention. I apologize we did not provide you with the experience you expected while staying at our hotel. I want to assure you that guest satisfaction is of the utmost importance to us and these issues are being addressed. We have communicated with our housekeeping and front desk departments regarding guest room preparation and guest service presentation. We hope with our efforts to improve every stay for our guests, you will try the Sioux Falls Fairfield Inn again next time you find yourself in the area.

Sincerely,
Darin Porter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Sioux Falls

Address: 4501 W Empire Place, Sioux Falls, SD 57106
Location: United States > South Dakota > Sioux Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Sioux Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Sioux Falls 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Located off of I-29, our hotel in Sioux Falls, SD is situated next to the Empire Mall and The District entertainment venue. Within minutes from us is the Sioux Falls airport, Augustana College and the University of Sioux Falls. We offer a short commute to the popular attractions of Falls Park, Great Plains Zoo, Sioux Falls Arena, Sanford Pentagon and downtown Sioux Falls. Enjoy the local sports that includes: USHL Sioux Falls Stampede, NBADL Sioux Falls Skyforce, American Association Sioux Falls Canaries, USF Cougars and Augustana College Vikings. ... more   less 
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Also Known As:
Fairfield Inn Sioux Falls Hotel Sioux Falls
Fairfield Sioux Falls
Sioux Falls Fairfield Inn

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