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“Staff went WAY above and beyond!!” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall

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Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall
2.5 of 5 Motel   |   2501 S Shirley Avenue, Sioux Falls, SD 57106 (Formerly Holiday Inn Express Sioux Falls)   |  
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Ranked #18 of 51 Hotels in Sioux Falls
Certificate of Excellence
Sturgis, South Dakota
1 review
“Staff went WAY above and beyond!!”
5 of 5 stars Reviewed January 3, 2014

Because we were traveling on Christmas Eve, I wanted to make sure my two young children still had the "Santa Claus" experience. I contaced Mellanie, the GM of this property asking if I could mail some "santa" gifts that she could put in the room before we arrived. When we checked in the gifts were sitting in our EXTREMELY CLEAN room along with a letter from Santa that her staff had written. My girls were beyond excited!!! It was so special to them!!! Mellanie and her staff went above and beyond to make sure my girls had their visit from santa. I also wanted to say that we were traveling to Minneapolis on Christmas morning and Lance at the front desk was excellent. He gave us several recommendations of places to eat and things to see and do there. This entire staff was great. The housekeeper we saw on Christmas morning was so pleasant as well as the breakfast ladies. We appreciated this staff working on Christmas Day!!! Kudos Mellanie and staff! You guys are one of the best in the business!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpsf, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review, January 11, 2014
Thank you for the kind words! It was our pleasure getting your room ready with your packages and a letter from Santa! We had a lot of fun coming up with ideas of how to make it look official! I appreciate the review! Mellanie Larson, General Manager
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133 reviews from our community

Traveler rating
    76
    43
    12
    1
    1
See reviews for
48
26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
minnesota
Top Contributor
133 reviews 133 reviews
30 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed December 15, 2013

Stayed at the Holiday Inn for business. Very friendly front desk people greeting you at checkin/checkout. Room was warm and comfortable when first walked in. Large room and had a great night sleep. Good breakfast and frienly breakfast staff. Good location. Will stay again when back in town!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpsf, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review, December 16, 2013
Thank you for reviewing our property. I appreciate the feedback. Have a Happy Holidays!

Mellanie Larson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watertown, South Dakota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2013

Great location close to the mall and a lot of other stores. Also a lot of great restaurants near by. Our room was spacious and welcoming. Morning breakfast had quite a few different options to choose from. Clean hotel, would recommend to others and will likely return.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpsf, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review, December 9, 2013
Thank you for reviewing our property! Have a Happy Holidays!

Mellanie Larson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 3, 2013

My daughter and I had a fabulous 3 night stay recently. The hotel was very fresh and clean. The beds were extremely comfortable and being a pillow person, it was fabulous to have 4 pillows on each bed offering both soft and firm versions! The room was quiet, even with some young ball teams also staying there. Staff was professional and friendly and the breakfast buffet offered a nice variety of choices. We will definitely stay with them next time we are in Sioux Falls! Amazing value for the money!!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpsf, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review, December 5, 2013
Thank you for reviewing our property! I hope you have a wonderful holiday season!

Mellanie Larson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Paul, MN
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 6, 2013

We stayed here for a weekend to do some college visiting. The room was exactly what we had expected and were very pleased. We were very pleased with the extra pull out bed - and the extra space this provided for us. The pool/hot tub area was clean and not busy - which was a plus. The morning breakfast was very good - had a nice selection of food and some that we could take on the run. The location was perfect for our needs - many food selections and easy to get around.

Overall - good experience and great location.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpsf, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review, November 8, 2013
Thank you for the review! I hope you have a wonderful weekend!

Mellanie Larson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas, United States
1 review
5 of 5 stars Reviewed November 6, 2013

My elderly mother and I stayed at this hotel for a funeral in Sioux Falls. My mom fell very ill requiring emergency ambulance transportation from the hotel to a local hospital. The staff at the hotel were incredible with their personal caring and support. A local staff member is also an EMT who stepped in immediately to help. The front desk staff helped me with mom's room checkout, extended my stay without a need for me to change rooms, and even arranged a reduced, medical rate.

They asked me about her status when I got back, and were obviously concerned.

In short, they went above and beyond the standard of hotel hospitality and were very caring, helpful, and supportive during a very difficult time.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpsf, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review, November 8, 2013
Thank you for taking the time to review our property! I greatly appreicate the comments and I'm glad we were able to help you mom. I hope you have a wonderful weekend.

Mellanie Larson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huron, South Dakota, United States
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 28, 2013

Stayed overnight to do shopping. Very good experience. Very clean hotel including hot tub, which in many places is not kept to proper cleanliness or temp. Would definitely stay again when we are shopping and celebrating

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpsf, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review, November 1, 2013
Thank you for reviewing our property! I hope you had a wonderful Halloween!

Mellanie Larson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall

Address: 2501 S Shirley Avenue, Sioux Falls, SD 57106 (Formerly Holiday Inn Express Sioux Falls)
Phone Number:
Location: United States > South Dakota > Sioux Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Sioux Falls
#10 Romantic Hotel in Sioux Falls
#21 Business Hotel in Sioux Falls
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Come stay at the Holiday Inn Express Hotel & Suites Sioux Falls, a city rich in history and a regional hub for corporate and retail services. The history of Sioux Falls revolves around the cascades of the Big Sioux River. The falls were created approximately 14,000 years ago when the last glacial ice sheet redirected the flow of the Big Sioux River. With our hotel's convenient location, you will find us easily accessible to many attractions such as the Empire Mall, Sertoma Butterfly House and Outdoor Campus, Falls Park, the Washington Pavilion and Wild Water West Amusement Park. We are also conveniently located by many restaurants such as Ruby Tuesday and corporate locations such as banks, hospitals, Joe Foss Field Airport, and the Ivy Room Conference Center. Our hotel offers limited shuttle service to the airport and other corporate locations. While in Sioux Falls, make sure to sit along the banks of the mighty Big Sioux River at Falls Park, our city's namesake. While there you can check out the Horse Barn Art Gallery and Falls Park Tower. Welcome to Sioux Falls, the heart of America! ... more   less 
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Also Known As:
Holiday Inn Express Sioux Falls Hotel Sioux Falls
Holiday Inn Sioux Falls
Sioux Falls Holiday Inn

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