Because we were traveling on Christmas Eve, I wanted to make sure my two young children still had the "Santa Claus" experience. I contaced Mellanie, the GM of this property asking if I could mail some "santa" gifts that she could put in the room before we arrived. When we checked in the gifts were sitting in our EXTREMELY CLEAN room along with a letter from Santa that her staff had written. My girls were beyond excited!!! It was so special to them!!! Mellanie and her staff went above and beyond to make sure my girls had their visit from santa. I also wanted to say that we were traveling to Minneapolis on Christmas morning and Lance at the front desk was excellent. He gave us several recommendations of places to eat and things to see and do there. This entire staff was great. The housekeeper we saw on Christmas morning was so pleasant as well as the breakfast ladies. We appreciated this staff working on Christmas Day!!! Kudos Mellanie and staff! You guys are one of the best in the business!