My elderly mother and I stayed at this hotel for a funeral in Sioux Falls. My mom fell very ill requiring emergency ambulance transportation from the hotel to a local hospital. The staff at the hotel were incredible with their personal caring and support. A local staff member is also an EMT who stepped in immediately to help. The front desk staff helped me with mom's room checkout, extended my stay without a need for me to change rooms, and even arranged a reduced, medical rate.
They asked me about her status when I got back, and were obviously concerned.
In short, they went above and beyond the standard of hotel hospitality and were very caring, helpful, and supportive during a very difficult time.