My husband and I came to Rapid City for a combined business/pleasure trip. We were originally booked at the Quality Inn across the street, as that is where his class was being held. We were not happy with the room there, so we decided to find another hotel. We happened to walk into the Grand Gateway first and were extremely pleased! Jeremy was our first contact at the front desk, and he couldn't have made a better first impression. He showed us an available room and temporarily held it while we canceled our reservations across the street. When we came back to book our room, he took almost 20 minutes explaining all the sights around Grand Rapids (there was no one waiting at the time, so he was not ignoring other customers). The rooms were clean and comfortable.
What really impressed us the most was the welcoming, friendly staff. Everyone from the cleaning staff, to the front desk, to the managers had a smile. We were not familiar with the area, so we were often at the front desk asking for recommendations and directions, and not once did we interact with someone who wasn't willing to take the time to help. Because of the helpful staff, we were able to see things we would have otherwise missed--like the Thursday night street parties downtown. (We were buying trolley tickets on a Tuesday evening, and a gentleman at the front desk let us know that if we went on Thursday, we'd be able to take in the weekly outdoor summer celebration---fun!) I really felt that the staff was not only concerned that we have a good stay in their hotel, they were concerned that we had a good stay in the Rapid City area as well.
My husband and I have both worked customer service jobs in our careers and know that all too often customers pass along negative experiences and keep quiet about the positive ones. We had an exceptionally good experience at this hotel and would stay there again!
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- Also Known As:
- Grand Gateway Rapid City
- Hotel Grand Gateway