I made a reservation for my hubby and 8 yr old at the Grand Getaway ( on Expedia.com) the hotel is great but I will NEVER use Expedia again due to horrible service. I called the hotel and spoke with Brandy to explain a change I was trying I make for their stay ( Expedia refused to help and kept me on hold for over 20 minutes and then hung up on my ) I explained all of this to Brandy and she said she cold help and offered to just call me back since I'd already spent so much time on the phone. She was personable, customer-focused and I could hear over the phone that she remained cheerful. I appreciated the above and beyond service. Great service is NOT a thing of the past! Thanks Brandy, you represented South Dakota well!
- Also Known As:
- Grand Gateway Rapid City
- Hotel Grand Gateway
- Reservation Options:
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