We arrived in Rapid City rather late at night and just wanted a hotel for the night. Having had good experiences with Best Westerns in the past, we thought it would be OK. I must say, we were quite disappointed during the entire 20 minutes we spent there. Our first problem was the shock we felt when we learned there was no continental breakfast; not a huge deal I guess, but the girl behind the desk was so rude when she explained that their restaurant opens at 6am, kind of as if we were out of line for expecting an included breakfast with the $120 we were about to spend for the night. We got into our room, which I will admit did look quite comfortable. Upon trying to get onto their complimentary hi-speed internet, we found we were unable to get online. Thinking maybe there was some secret they had forgot to tell us when we checked in, I called the desk to inquire and the man on the phone told me that their internet was down, justifying it by saying he had just found out that evening...which doesn't explain why he didn't mention it when we checked in 20 minutes prior to that. The whole situation was just too much, especially given the cost of the room, so we decided to go elsewhere. The Comfort Inn down the street was much better and much cheaper=)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure
Management Response
Management08, General Manager
(Management representative)
Jun 3, 2008
Thank you for taking the time to post a review of our hotel. We apologize for the internet problem you encountered and have taken steps to correct the problem. We are a full service hotel. Our award winning Minerva's Restaurant and Lounge is open daily for breakfast, lunch, and dinner and also features a Sunday Brunch every Sunday. We offer complimentary high speed wireless internet access in all of our guest rooms plus additional hard wired internet access in some of our guest rooms. A 24 hour support line is available to our guests should they experience problems getting onto the internet. In addition we have four 24 hour complimentary computer work stations with internet access and printer capability in our hotel for those guests that do not have a lap top computer. We strive to ensure each and every guest stay is a positive experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.