After reading the reviews from others regarding this hotel, I was very skeptical prior to arrival. We checked in and once to our room we examined the room very carefully. Other than our toilet leaking making our floor wet, the room smelling like a combination of a wet dog and carpet that has been urinated on, the room wasn't as bad as I expected. I noticed the tile in the shower was also cracked and broken where the shower curtain was attached. This hotel clearly needs a remodel job and needs to clean it up.
Saturday afternoon there was one of the hotel staff members children running wild around the hotel waterpark (approx. 4 yrs old) with no supervision. He kept taking our pool toys without asking and eventually just left after I repeatedly told him to stop. Later I saw this same child riding the luggage carts, with who I assume was his father (he was a hotel employee, I saw he was dressed up and wearing a name tag) pushing him through the halls. There were plenty of pool towels on Saturday afternoon but when we went back to the pool on Sunday morning there weren't any towels.
I attempted to speak to the front desk employees however I was ignored. I was standing there while one was on the phone and the other started to help me until the phone rang and then she just quickly walked away without saying anything and answered the phone. Then a third employee came to the desk and started helping me but when she heard what I was asking she just ignored me and started talking to one of the other employees on the phone. I was appauled at the treatment from them and we will not be returning to this hotel.
They also need to repair the parking lot. There are huge potholes.
- Official Description (provided by the hotel):
- Western and Native American decor rooms PLUS Western hospitality! Free waterpark passes included with rates; full service Minerva's Restaurant and Bar; free computers/printers and internet access. Fitness Room, huge indoor pool, gift shop and complimentary shuttle. Across the street from the Rushmore Mall (110 stores) and movie theaters. ... more less
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- Also Known As:
- Best Western Rapid City
- Rapid City Best Western