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GrandStay Residential Suites Hotel Rapid City
2.5 of 5 Hotel   |   660 Disk Drive, Rapid City, SD 57701   |  
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Ranked #11 of 52 Hotels in Rapid City
Certificate of Excellence 2014
2 reviews
4 helpful votes 4 helpful votes
“very clean”
4 of 5 stars Reviewed July 2, 2013 via mobile

comfy beds and great value for the 2 bedroom suites. Staff very helpful, and room was always clean by the time we returned. Breakfast was good, as expected for any hotel! Will stay here again!! Location also a plus, near all the shopping and easy access to the interstate.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandstay8, General Manager at GrandStay Residential Suites Hotel Rapid City, responded to this review, August 14, 2013
Thank you for choosing GrandStay Residential Suites Hotel of Rapid City, SD. Thank you for taking the time to review our property as we love to hear about our guests experiences with us. We are glad to hear you had a great experience with us as you were visiting the Black Hills area attractions. Once again Thank You and we look forward to your next arrival.

Thank You
Sincerely,
Gavin Fawbush
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

217 reviews from our community

Traveler rating
    125
    68
    12
    3
    9
See reviews for
109
54
7
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Top Contributor
67 reviews 67 reviews
35 hotel reviews
Reviews in 40 cities Reviews in 40 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 28, 2013 via mobile

I was traveling through a few weeks earlier and stayed at the La Quinta hotel and paid $50 more and got less. They both had about the same breakfast bars but the other hotel charges you to use the pool (they have some sort of waterpark).
I really liked the suite layout. I could sit on the couch or at the large desk to do work. Also there is a kitchenette so you can cook if you like.
The room was nice and clean. The bed was comfortable.
I would stay again and will look for this brand elsewhere.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandstay8, General Manager at GrandStay Residential Suites Hotel Rapid City, responded to this review, August 14, 2013
Thank you for staying with us at GrandStay- we are glad to hear that you enjoyed our spacious suites and were able to utilize all aspects of our rooms. We strive to have each guest experience a great time at our property. Thank you for taking the time to review our property and we look forward to your next arrival.

Thank You
Sincerely,
Gavin Fawbush
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Streator, Illinois
Top Contributor
128 reviews 128 reviews
24 hotel reviews
Reviews in 46 cities Reviews in 46 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed June 27, 2013 via mobile

My family and I stayed here in the Black Hills while on vacation. Had a problem one night getting hot water for showers, but staff reset the breakers to get the water hot again. Rooms were very clean. The silverware and plates were missing,but we ate almost all the meals out anyway. Hot breakfast was different every morning and was very good. Everyone really liked the biscuits and gravy. The waffles were good also. Had sugar free syrup which was good if you are diabetic. Pool a little small but clean and not over clorinated . Will stay here again the next time in the black hills area. Great job to the staff!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandstay8, General Manager at GrandStay Residential Suites Hotel Rapid City, responded to this review, August 14, 2013
Thank you for sharing your review on our property! I apologize for the water heater issue you encountered during your stay that issue has been resolved and glad to hear the staff took care of the issue for you as well. We strive to have each and every guest experience a "grand time" at the GrandStay and we are happy that you did. Thanks again for your review and we look forward to your next arrival as you vacation in the Black Hills.

Thank You
Sincerely,
Gavin Fawbush
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed June 24, 2013

Booked into this place as I was assured they had computer and printer service available. Printer ran out of toner after less than half hour. No replacement available. "CRACK"-er party going on in lobby - with people running all over shouting I need some "CRACK"-ers - sounded, acted and looked to be totally out of it. I went out in the morning and purchased toner for the computer so I could finish printing my file. Got back to the hotel and "owner's brother" had removed the drum from the printer so it could not be used. Owner and / or manager were unavailable for me to speak to about the problems - receptionist both evening / night and day were all three wonderful but unable to do anything about the problems I encountered. Dispute is being filed on the charge.
Will never book back into this location again.
Not handicapped friendly as all doors are manual and lock at 11 p,m.

  • Stayed June 2013, traveled solo
    • 1 of 5 stars Value
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandstay8, General Manager at GrandStay Residential Suites Hotel Rapid City, responded to this review, June 25, 2013
We apologize for your experience during your stay, as we spoke on the phone regarding these issues and resolved the issues to your satisfactory. We have taken the necessary steps to ensure these issues do not happen again. Our front entrance door locks at 11pm for security reasons. We hope that this experience will not keep you from giving our establishment another chance to provide you with our exceptional hospitality.

Thank You
Gavin Fawbush
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pewaukee, WI
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 19, 2013

Overall, the hotel was quiet and comfortable. The main reason for 4 stars is was that the hotel was quiet. My family of 4 stayed here in the 2 bedroom suite. One family member slept on the pull out sleeper sofa. The mattress was comfortable. The hotel was generally clean.

The breakfast was small, but adequate. We ate there most of the mornings.

The pool was small. When multiple families were using the pool, it got quite crowded.

Internet was spotty at times.

Relatively, it was a bit more expensive than we would have liked.

Room Tip: Stay on the top floor. It was very quiet.
See more room tips
  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alabama, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 4, 2013

We stayed here for 7 nights while visiting our son and family. We received a good rate since it was an extended stay. We liked the apartment type setup with a separate bedroom. I do think they need to update the televisions. Having said that...staying 7 nights, we received what they call light housekeeping.....any 2 days we wanted. We chose Sunday and Wednesday. Well Sunday came and went. On Monday afternoon about five o'clock I walked down to the desk to check into this. The nice man I talked to was very surprised that our room had been overlooked. He said it would be cleaned right away. After about an hour, he called to tell me it would be cleaned Tuesday morning. It was and then cleaned again Wednesday...we checked out Thursday morning.
The only other con I would mention is the breakfast. We feel it left a lot to be desired. I noticed the same bananas for three days....a darker shade of brown with every passing day. No sweet rolls....plain donuts instead. Jams and jellies seemed old to us.
All in all, we enjoyed our stay here and will probably stay here again next year.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandstay8, General Manager at GrandStay Residential Suites Hotel Rapid City, responded to this review, June 11, 2013
Thank you for choosing GrandStay as your preferred hotel in Rapid City, SD. Thank you for your comments as well as we strive for all guests to have a great experience with us. I apologize for the housekeeping mistake that took place as well as the bananas that were turning brown. We have made some adjustments to make sure we don't have any bad bananas sitting out for our guests and just fresh ones. Sorry for my housekeeping staff for looking over your room, glad they were able to get to your room on Tuesday and Wednesday even though your schedule day was Sunday.

As far as our TV's go, yes they are the older style although we are starting to switch those TV's our with new flat screen TV's. This process is taking place right now. During your next visit we should have all our new TV's in place at that time.
Thanks again for your review and for choosing GrandStay Residential Suites Hotel. We hope you enjoyed the Black Hills.

Thanks
Sincerely,
Gavin Fawbush
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Clemente
Top Contributor
118 reviews 118 reviews
20 hotel reviews
Reviews in 49 cities Reviews in 49 cities
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed May 27, 2013

I stayed here for two nights in late May 2013. The property is well kept and inviting. It looks like a southern mansion from the outside and upon entry you get the feeling of walking into a cozy living room.

The staff is friendly and eager to please. The room was clean and comfortable w/ lots of room to move about. My only complaint would be the outdated tube TV's in every room. They seem small and fuzzy. Other than that the beds were super comfortable and every thing was clean and spotless!

The complementary morning breakfast was excellent. The briskets and gravy was some of the best I have experienced.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about GrandStay Residential Suites Hotel Rapid City

Address: 660 Disk Drive, Rapid City, SD 57701
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 52 Hotels in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — GrandStay Residential Suites Hotel Rapid City 2.5*
Number of rooms: 53
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