I stayed at this hotel for 4 nights. I have to give this hotel a lot of credit for the excellent customer service that the entire staff and the manager provided. First day that I checked in Rhonda helped me. She spent tremendous amount of time explaining the hotel's features and amenities and draw the areas of interest on the map for me. I did greatly appreciate Rhonda's genuine assistance. It was very personal and first class! Thank you for that! I got to say however that the breakfast was a bit disappointing. I would definitely suggest that honey be serviced in small cups instead of little bags that resemble "ketchup" bags. Scrambled egg was pretty dry and did not really taste like scrambled egg. But, the bottom line is that with the excellent customer service that I received and with sincerity of its staff, I will return to GrandStay of Rapid City. Way to go!
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