I've stayed here a few times and have never had a problem until this time. I had originally booked a cabin for Friday & Saturday; it was supposed to be a nice little romantic getaway weekend. By the time we got to Rapid City (we were planning on staying elsewhere that night), the weather had worsened and had been upgraded to a blizzard warning. I called the new owner, Val, and asked if we could get out of our reservation due to the blizzard, we felt safer staying in RC. She refused, stating that the weather wouldn't amount to anything...I asked what happens if we get snowed in? She replied "then I guess we'll just hire someone to clear the snow". So we decided rather than stay in RC, possibly get snowed in and end up paying 2 hotels, each for a 3 night stay, that we'd come to Hillside a night early.
The first night (Thursday) was ok, woke up cold but we could handle it. The blizzard had moved in by Friday morning, we lost power that morning, trudged through knee high snow to get to the office to request additional blankets, the office was closed, and there is no cell service so no calls could be made. After walking around the cabin wearing 2-3 layers of everything for a while, I remembered I had another phone number for Val, took a chance and texted, she replied. Later, the lone employee on duty brought 2 blankets (Val was out of town for a family obligation), Eventually, Taya (sp?), the only employee on the property, came to our cabin and said we could move to the big cabin, where there was a fireplace. So we packed up a few belongings, trudged back through mid-thigh snow (by now) and 50 mph winds to move to cabin 18. There were only 4 cabins occupied, us and cabin 2 moved to the big cabin, cabins 10 & 4 stayed in their own.
Over the course of the next 3 days, the guys (K and B) scooped what seemed like miles of paths from cabin 18 to various other cabins, including the office, hauled in wood, scooped a path to grill so K could make us supper. I melted snow, teapot by teapot, so that we could flush our toilets. Taya napped in a chair for most of Saturday, complained about the people in cabin 10, even using the “f” word when talking about them. She didn’t seem to know or care when we would get shoveled out, and every time we asked her questions, we never got straight answers. Highway 16 was open by Saturday afternoon, yet we were still sitting there. The only scoop shovel they had got broke Friday from all the scooping; they had no one to plow us out, no generator, and no alternative heat source. There were several oil lamps, but no lamp oil, no candles, no backup plan and nothing to clear the snow out, despite the fact that they plan to stay open for the winter.
On Sunday, they guys from all 4 cabins banded together to get us out of there. Two started scooping out the vehicles with the broken shovel, the other 2 stood on the highway and flagged down a state trooper because there was a gentleman in cabin 10 who was in need of dialysis, and although they’d been doing it manually, it was time to get him out of there. Taya was napping in the cabin. Once the trooper finished talking to us, there was someone there to clear us out within 30 minutes and we were able to leave shortly after that. I understand that the facility was without power for a few more days. When the owner called later in the week to get my credit card, I asked her if we could get some sort of discount since we’d done the scooping, the wood hauling, kept the fireplace going, melted the snow so that we could use the toilets, did the cooking and since she wouldn’t let us out of our reservation in the first place. She refused, so I ended up paying the $90 per night for 3 nights, although I’m not sure what that money will be used for. The electricity it took to light and heat our cabins??? She said we should have just called 911 and asked that someone come dig us out. Last I knew, that situation would not warrant a call to 911.
I didn’t expect or WANT a freebie, however, I think paying full price for a private cabin and amenities we never experienced, is a bit much. We didn’t even receive a “thank you” for keeping HER employee comfortable, while she napped and trashed the other customers. Over all, I’ll not be going back, which is sad because the former owners always treated me well and they were friendly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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In October, the Black Hills endured the second worst blizzard in this area's history. Heavy wet snow as much as 55" unexpectedly fell. More than 28,000 of us had no power.
Access to 911 services was not used. Our employee opened our home; provide fire heat and food for everyone. Also, helped with dialysis on someone here, which again 911 should have been called immediately. Snow removal personnel got stuck 3 times to get here, and spent 24 hours in the ditch afterwards to get home. Again, Hillside Country Cabins is not accountable for weather conditions. Fact: those who did not pay in full and left a mess are the ones who left bad reviews. We were out of town for a family funeral and could not get back, all roads were closed.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.