We were on a family road trip and we chose this hotel specifically because it has a great indoor water park. We were definitely happy with this portion of our time at the hotel.
The stay itself could have been good, but there were a few issues that ruined our overall experience. All the issues occurred on the morning of our departure (we only stayed one night).
When my wife woke up, she decided to shower right away. Unfortunately, the bath tub drain was almost completely blocked. It was so blocked that 45 minutes later, when it was my turn to shower, most of the water was still in the bath tub! Since we were in a hurry to get going, I had no choice but to use the shower in its current condition.
We then went downstairs for the continental breakfast. The place was really packed and we had to wait for a little wait for a table to free up. I also felt that it was a bit of a "jungle" in the breakfast area (i.e.: people cutting in front of others, rushing to get to the food, etc.). I presume that I was already a bit biased by my shower incident, so any small annoyance was amplified.
After breakfast, I checked-out. I expressed my concern to the clerk about the bath tub drain being clogged. I politely asked how the cleaning crew could not even notice it since they need to use water to clean the tub. As I was talking, the clerk did not once make eye contact with me - I guess she was too busy typing. After I was done talking, she simply said "I am sorry that his happen and I will inform the maintenance about it."
We will not be back at this hotel.
- Also Known As:
- Fairfield Inn & Suites - Rapid City Hotel Rapid City
- Fairfield Inn And Suites - Rapid City
- Fairfield Inn & Suites - Rapid City Hotel
- Fairfield Inn Hotel
- Fairfield Inn Rapid City
- Fairfield Rapid City
- Rapid City Fairfield
- Rapid City Fairfield Inn
- Official Description (provided by the hotel):
- Conveniently located at Exit 61 off Interstate 90 with easy access to Rapid City Regional Airport, Mount Rushmore, Crazy Horse Memorial. Come and let the kids unwind next door in the 30,000 sq. ft. "WaTiki" Indoor water park which includes waterslides, lazy river, arcade, full grill and bar area. For business travelers we offer on site meeting facilities, business center, WI-FI and wired internet, and fitness center and deluxe continental breakfast. Business or pleasure the Marriott Fairfield Inn & Suites in Rapid City, South Dakota is your ideal destination. This property has a smoke-free policy. ... more less
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