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“Exceptional Family Hotel” 5 of 5 stars
Review of Fairfield Inn & Suites - Rapid City

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Fairfield Inn & Suites - Rapid City
3.0 of 5 Hotel   |   1314 N. Elk Vale Road, Rapid City, SD 57703   |  
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Ranked #25 of 52 hotels in Rapid City
New Jersey
Top Contributor
58 reviews 58 reviews
6 hotel reviews
Reviews in 33 cities Reviews in 33 cities
26 helpful votes 26 helpful votes
“Exceptional Family Hotel”
5 of 5 stars Reviewed January 7, 2013

Before going I called and spoke to the manager . I explained that we were on a 40 day Road trip and I was hoping for a better price then posted on the web. After many conversations she was able to extend a great price for our 3 day stay. We planned the stay 4 months in advance.
Upon arrival I was greeted at the desk with a smile and tons of local information. To my surprise there were 4 water park passes included in our room which was much appreciated. Marriott really knows how to open the red carpet for their guests. The indoor water park was so much fun. We all enjoyed it. My favorite part was going down the slide with the kids and the lazy river. You can never be to old to enjoy a cool slide. I felt that the park catered to all ages. There was a kiddie area with lots of activities for my little ones. I felt very safe, they had a well run security procedure. No one was able to leave the area without a matching wristband to a parent. It made us feel at ease. My 2 oldest were able to run free. while I was able to stay with the little ones. It was an enjoyable experience. We are sure to return.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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374 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Grand Cayman
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed December 16, 2012

We stayed here for 5 days and the stay went good. The lady at the breakfast on the first day was extremely friendly. The last days there was another one who was not as pleasant.
The only ting that went wrong is that we left the privacy sign on the door and when we return the sign was gone and the room was cleaned.
Dont know if another guest removed the sign or the housekeeper just ignored it.
Rate is super good and there is a very good steakhouse right in front.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Golden, Colorado
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 4, 2012

I have stayed at this hotel during all of my trips to Rapid City for business and pleasure. I highly recommend it to everyone. You might think that since it's attached to a water park it would be noisy and not a good place for the business traveler....quite the opposite is true. They take everyones stay seriously and have kept it very quiet even when the hotel is full. The rooms are very comfortable and clean. Breakfast is good and offers a variety of foods. I utilize the exercise room and they even made some changes there that I requested during a recent stay. The hotel is not located right in town, but is a very easy drive away. I highly recommend this hotel while in Rapid City. I have stayed at others and found this the best!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cheyenne, Wyoming
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 26, 2012

We booked our stay at the Fairfied in Rapid City, SD by calling the number provided by the water park that is attached to the hotel. I confirmed that the package we were reserving included with our stay water park admission. I was assured that it did. Unfortunately we were mislead. I do understand things happen and I do not usually give negative reviews, but the management at the hotel as well as the desk service were terribly rude. They had no desire to make any effort to work with us on the miscommunication.

I said, "So, basically we were lied to."
Their response, "Yes, I guess so."

We chose to leave the room they had assigned to us (which also was not cleaned and had stained carped), my husband stopped by the front desk and apologized for all the confusion. The manager said, "Yep."

Very disappointed with the start of our family vacation. Moved to the Country Inn and Suites in Rapid City, SD. What a difference service can make. Owned by the same people in town, but the management was night and day difference!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fairfieldgm, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review, November 27, 2012
Thank you for your review on TripAdvisor. I want to apologize for the staff being anything less than helpful and understanding to your situation. I am positive that it was not their intention to make you feel this way. I have since made sure that everyone on staff understands what to look for on the reservation screen to make sure we are telling the correct information when our guests call in and ask what is included with the room they rented. Thanks again for your comments on TripAdvisor they are a very helpful training tool to make sure this kind of thing does not continue to happen.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spearfish
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 24, 2012

Had an early flight, this hotel was close. Room was clean and especially the bathroom (my cleanliness barometer). Staff was very helpful and polite. The grandkids loved the waterpark. The pizza at the waterpark was suprisingly delicious. Would stay there again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2012 via mobile

The one thing that really stood out to me about this property was the staff! Yes, the hotel rooms were clean, and accommodated my needs, but the staff at this property was absolutely amazing! It's people like these that really make time in a hotel much easier (especially if you live in one nine months out of the year) Every question I had they had a pleasant quick response too, the breakfast lady was great and really started my mornings off well. I can definitely say that I will be back!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belle Fourche, SD
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

I had my bridal shower/bachelorette party at the Fairfield Inn in Rapid City this last weekend. The room was beautiful (we stayed in the presidential suite) and the staff was very courteous and helpful! The room was very clean and well taken care of. The staff was helpful in directing our guests on where to go and in helping us getting everything up to our room. Couldn't have asked for a better place to stay!

Room Tip: The rooms opening to the Watiki water park are very fun!
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Fairfield Inn & Suites - Rapid City

Address: 1314 N. Elk Vale Road, Rapid City, SD 57703
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #25 of 52 hotels in Rapid City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairfield Inn & Suites - Rapid City 3*
Official Description (provided by the hotel):
The Marriott Fairfield Inn & Suites can be found right off I-90 (Exit 59) in Rapid City, South Dakota. The property is home to WaTiki: the state's largest indoor park. With 30,000 square feet of slides, winding rivers and other water fun, it's no wonder why WaTiki continues to be a family favorite. The property's location is a comfortable distance from the area's major destinations, including Mount Rushmore, Crazy Horse Monument, Wind Cave National Park and more. ... more   less 
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Also Known As:
Fairfield Inn And Suites - Rapid City
Fairfield Inn & Suites - Rapid City Hotel Rapid City
Fairfield Inn Hotel
Fairfield Inn Rapid City
Fairfield Rapid City
Rapid City Fairfield Inn

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