We booked our stay at the Fairfied in Rapid City, SD by calling the number provided by the water park that is attached to the hotel. I confirmed that the package we were reserving included with our stay water park admission. I was assured that it did. Unfortunately we were mislead. I do understand things happen and I do not usually give negative reviews, but the management at the hotel as well as the desk service were terribly rude. They had no desire to make any effort to work with us on the miscommunication.
I said, "So, basically we were lied to."
Their response, "Yes, I guess so."
We chose to leave the room they had assigned to us (which also was not cleaned and had stained carped), my husband stopped by the front desk and apologized for all the confusion. The manager said, "Yep."
Very disappointed with the start of our family vacation. Moved to the Country Inn and Suites in Rapid City, SD. What a difference service can make. Owned by the same people in town, but the management was night and day difference!
- Official Description (provided by the hotel):
- The Marriott Fairfield Inn & Suites can be found right off I-90 (Exit 59) in Rapid City, South Dakota. The property is home to WaTiki: the state's largest indoor park. With 30,000 square feet of slides, winding rivers and other water fun, it's no wonder why WaTiki continues to be a family favorite. The property's location is a comfortable distance from the area's major destinations, including Mount Rushmore, Crazy Horse Monument, Wind Cave National Park and more. ... more less
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- Also Known As:
- Fairfield Inn And Suites - Rapid City
- Fairfield Inn & Suites - Rapid City Hotel Rapid City
- Fairfield Inn Hotel
- Fairfield Inn Rapid City
- Fairfield Rapid City
- Rapid City Fairfield Inn