We booked our stay at the Fairfied in Rapid City, SD by calling the number provided by the water park that is attached to the hotel. I confirmed that the package we were reserving included with our stay water park admission. I was assured that it did. Unfortunately we were mislead. I do understand things happen and I do not usually give negative reviews, but the management at the hotel as well as the desk service were terribly rude. They had no desire to make any effort to work with us on the miscommunication.
I said, "So, basically we were lied to."
Their response, "Yes, I guess so."
We chose to leave the room they had assigned to us (which also was not cleaned and had stained carped), my husband stopped by the front desk and apologized for all the confusion. The manager said, "Yep."
Very disappointed with the start of our family vacation. Moved to the Country Inn and Suites in Rapid City, SD. What a difference service can make. Owned by the same people in town, but the management was night and day difference!
- Also Known As:
- Fairfield Inn & Suites - Rapid City Hotel Rapid City
- Fairfield Inn And Suites - Rapid City
- Fairfield Inn & Suites - Rapid City Hotel
- Fairfield Inn Hotel
- Fairfield Inn Rapid City
- Fairfield Rapid City
- Rapid City Fairfield
- Rapid City Fairfield Inn
- Official Description (provided by the hotel):
- Conveniently located at Exit 61 off Interstate 90 with easy access to Rapid City Regional Airport, Mount Rushmore, Crazy Horse Memorial. Come and let the kids unwind next door in the 30,000 sq. ft. "WaTiki" Indoor water park which includes waterslides, lazy river, arcade, full grill and bar area. For business travelers we offer on site meeting facilities, business center, WI-FI and wired internet, and fitness center and deluxe continental breakfast. Business or pleasure the Marriott Fairfield Inn & Suites in Rapid City, South Dakota is your ideal destination. This property has a smoke-free policy. ... more less
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