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“Excellent Customer Service” 4 of 5 stars
Review of La Quinta Inn & Suites Rapid City

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La Quinta Inn & Suites Rapid City
3.0 of 5 Hotel   |   1416 North Elk Vale Rd., Rapid City, SD 57701   |  
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Ranked #26 of 52 Hotels in Rapid City
Bismarck, ND
1 review
1 helpful vote 1 helpful vote
“Excellent Customer Service”
4 of 5 stars Reviewed February 21, 2010

The people at the front desk were very helpful and friendly. So were the housekeeping associates. Rooms were very clean and comfortable. The waterpark was also really fun. The kids really enjoyed it.

  • Stayed February 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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629 reviews from our community

Traveler rating
    265
    121
    95
    78
    70
See reviews for
317
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Denver
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 17, 2010

I was very disappointed and paid too much for my room. The walls are paper thin and people let their children run through the halls at all times of day late into the night. I order a movie and the TV keeped change channels on us. I called the front desk to see if they could fix it and he told me I would have to come down and get a new remote if I wanted it to stop and that didn't even help. The toilet clogged and I had to call twice to see if someone would come up to fix it and they told me they don't do that, but they could get a plunger for me. I had to call the next morning because they didn't have any extra plungers to give me that night. The customer service sucks.

  • Stayed February 2010, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Dakota
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 8, 2010

We did enjoy the waterpark--which we'd been to before. This was the first time we stayed at the La Quinta though. It was terribly overcrowded. There were not enough parking places. They allowed parties in the lobby until the early morning hours. They ran out of hot water, so I ended up taking a cold shower. All this, I might have been able to overlook, but they way the employess spoke to my family and me was completly out of line. I also witnessed three large male employees walk up to a group of kids in the hallway and order them to leave. There was no request. There were no manners. They were simply being big bullies. I might go back to the waterpark, but I won't return to the La Quinta.

  • Stayed January 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 19, 2009

This hotel was connected to an indoor water park: (--) The cost of the hotel was the best I've seen in a long time. The room was clean and large enough for a roll away bed. There was a $10 charge for the roll away bed, which was about the only negative thing I could come up with for the room. The internet connection was excellent. The free breakfast was decent, and they had a waffle station that was very good. The kids loved the water park and had no trouble getting to sleep that night!

  • Stayed October 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed September 30, 2009

I booked this hotel thru Expedia and I received a discounted rate for my five nght stay
(Sept 2-7). The room was clean and we had maid service throughout our visit. The front
desk was very helpful as they answered our questions about restaurants and the area attractions. My wife Diane and I really enjoyed the Black Hills and the Badlands as
well all the attractions. It was helpful that this hotel had a self-service coin-operated
laundry area for guests. There is a water park on the premises but we were not interested in this activity. Breakast was included and this helped our budget. However,
what struck me the most was it was a "pet" friendly hotel as I kept on seeing hotel
patrons with dogs. Since my wife and I care for two dogs at home; it certainly brightened
our spirits.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Top Contributor
51 reviews 51 reviews
37 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 29, 2009

This hotel has one of the friendliest staff I’ve ever experienced. Located right off the interstate, the La Quinta offers easy access to many popular destinations. This property is connected to a huge indoor water park, which my 2 and 5 year old niece and nephew loved! The hotel staff is beyond friendly and welcoming, especially the staff working in the free breakfast service area. There are not many restaurants close by, with only fast food within walking distance.

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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denver
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2009

Rooms were very clean and comfortable..the best part was having a fridge and microwave in each room. Front Desk staff was very helpful and provided free shuttle service to the airport---nice touch!

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Rapid City

Address: 1416 North Elk Vale Rd., Rapid City, SD 57701
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#13 Romantic Hotel in Rapid City
#21 Business Hotel in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:3 star — La Quinta Inn & Suites Rapid City 3*
Number of rooms: 116
Official Description (provided by the hotel):
A variety of rooms and suites are available at La Quinta. The hotel also offers a host of amenities, including a free shuttle service to Rapid City Regional Airport, on-site meeting facilities, a business center and free Wi-Fi, a Fitness Center and more. Room service is provided by Sliders Bar & Grill-our on-site restaurant. A full breakfast is served every morning. We are located off I-90 (Exit 61) in Rapid City, South Dakota. The La Quinta Inn & Suites is connected to WaTiki Waterpark: the state's largest indoor waterpark. The property is also a short drive from the area's most popular attractions. The property's location is a comfortable distance from many major destinations, including Mount Rushmore, Crazy Horse Monument, Wind Cave National Park and more. ... more   less 
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Also Known As:
La Quinta Inn & Suites Rapid City Hotel Rapid City
La Quinta Inn And Suites Rapid City
La Quinta Rapid City
Rapid City La Quinta

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