I booked my daughters 13th Bday party in the Watiki side and then booked TWO rooms at additional costs and still had problems. Her party was on Saturday and on Thursday I called to ask a few more last minute questions. For starters, there is only one person who can actually answer any of my questions (which she was good when I did talk to her), the lady who did answer could not answer my questions and had me leave a message. I did so, and as of Friday tried to call her back again, to be told she was out till the following week. I was given a work cell, I called, left a message and still as of today (sunday) still havent heard back from her to answer my questions I had before YESTERDAY. The party was from 1-3 in the pool area,but i came back at 3 and here is the kicker....
The 2 rooms had a earlier in the week with a credit card reservation on them, it was a gift from her grandparents who live in another town. Everything was good, all I had to do was check in.... The lady at the desk proceeds to tell me that because I physically did not have the card in my hand, I wasnt able to check into the rooms. I called the cardholder and he was not able to give a verbal confirmation over the phone, even though the room was reserved with the same cc he was telling her he had. He had to email her a verbal ok w information and then go find a fax machine and fax it to her. He was not happy with this either due to the hotel had the CC info all on file, the waterpark had this card on file, but they were not able to use it because of a consent form not being signed. He could of given her all this information over the phone. She did end up giving us the rooms so my daughter could finish her 13TH Bday party and that all turned out well, but the experience on the adult side was furiating!!!!
- Also Known As:
- La Quinta Inn & Suites Rapid City Hotel Rapid City
- La Quinta Inn & Suites Rapid City Hotel
- La Quinta Inn And Suites Rapid City
- La Quinta Rapid City
- Rapid City La Quinta
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