My wife and I stayed at the Cambria Suites Christmas Eve, Christmas and the night after Christmas. The reviews of the hotel did not disappoint. What a pleasure it was to open the door into our room to find a huge, modern and very clean suite! My wife is in a power wheelchair, so the spacious suite allowed her to be comfortable away from home. The only frustrating element to the room was the bathroom. The bathroom was very spacious and modern; however, the grab bars did not work well for my wife (she's in her 30s - so she has very good strength) at all, and there was very little counterspace near the sink which required my wife to place stuff on her lap while she got ready. The grab bars with a very shiny, silver look to them were definitely appealing to the eye near the toilet and in and around the shower; however, they were very slippery to my wife. Plus, once there was steam in the room from the shower, it added condensation to the already slippery grab bars. I'm sure the grab bars are ADA compliant; however, my wife lost her independence in the bathroom as I needed to assist her from transferring to and from her wheelchair to the toilet. Ideally, it would be nice if the hotel would replace the grab bars with ones with a rough finish to add grip; otherwise, it would be nice if the hotel would roughen the shiny finish to add better grip. The current grab bars did not provide my wife with a strong sense of safety nor did they allow her to have independence in the bathroom. The grab bars were our primary frustration with our stay. We had 3 minor frustrations. Prior to our stay, I called the hotel in advance to verify if a coupon would allow us a more affordable stay versus the special rate that we booked the room with in advance; unfortunately, I did not feel like the clerk went out of her way to verify a better deal as she did not provide the individual prices with a coupon versus special rate but simply told us that our current rate was better - I felt like she guessed instead of taking the time to verify. I would have preferred if she would have spent the time over the phone with me to explain the price differences. Next, we reserved our room for 2 nights but at the last minute decided to stay 3 nights. The clerk was very friendly and quick with adding a 3rd night as we left for the day, but when we returned that night our room key cards did not work. If we needed to have our room key cards re-activitated for the 3rd night, it would have been nice if the clerk would have done this immediately that morning as that night I had to walk from our room all the way back to the front desk to have them activated again. These 2 frustrations were minor ones, but they could have been avoided by the clerks spending just a few extra minutes with us. Our 3rd minor frustration was with housekeeping near the time we needed to check out. Checkout is at 11:00, but housekeeping knocked on our door twice probably between 10:30-10:45. We checked out on schedule with no knocking needed, but the knocking definitely made us felt rushed to leave. Overall though, my wife and I greatly enjoyed our stay and highly recommend this hotel to other future guests. However, grab bars are such an important safety feature in bathrooms not only for people with special needs but also for elderly people who need them for assistance. If we stay at this hotel again, my wife and I will first discuss the grab bars in advance as I want to ensure that my wife is safe.
- Official Description (provided by the hotel):
- Rapid City's newest all suites hotel featuring sophisticated technology, free wireless internet access, state of the art fitness center, indoor pool, "Reflect" restaurant and lounge, Wolfgang Puck coffee in room and at Barista Bar, Bed and Bath ameneties in room, extra plush pillow top mattresses, free shuttle to airport and 5 mile radius."Grab and Go" and Refill Sundries food areas available 24 hours.All suites equipped with 2 flat screen HD televisions and microwave and refrigerator ... more less
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