I got online and read the reviews on several hotels in Rapid City. Normally, we stay at a Marriott or Hilton owned hotel, but the reviews did not impress me. I decided to try this hotel since the reviews were excellent. I was a little worried since I had never tried this brand, but I was not disappointed. My family and I spent five nights at this hotel last week, and I would highly recommend it to others.
The location is great since it is right off the interstate and next door to Cabelas, which is always a plus. It is located at an exit with lots of places to eat, such as Longhorn Steakhouse, Famous Daves, and On the Border. Going just one exit down is the mall with other restaurants. The hotel has a shuttle that will take you wherever you need to go. One day it was so cold that I did not want to warm up the pickup, so we had him take us to Cabelas and pick us up. That was so convenient!
The hotel is very new and very clean. The rooms are suites, which is such a plus with kids. There is a tv in the living room and a tv in the bedroom area. The room has a mini refrigerator and a microwave. The bathroom had plenty of room, and the beds were really comfortable. I was able to get the room as cool as 65 degrees, which is great since I hate a hot hotel room. The heated indoor pool was so nice, and there is a workout room looking into the pool area. It had lots of towels, and was very clean. I even got in with the kids a couple of times because it felt so great!
Every morning we went downstairs for a wonderful breakfast. Joy served us every morning, and even cooked our breakfast. She was absolutely the best and was so great to my kids. She smiled, was so accommodating, and really seemed to enjoy her job. Employees like that are very hard to come by, and I hope that this hotel knows what they have! I cannot say enough nice things about her. We had a cook to order breakfast every morning, and I must say that it was excellent. It is not included in the price of the hotel, but the breakfasts run about $10 for adults and $5 for kids. I think that is reasonably priced, and it is well worth it! They do serve lunch and dinner in the hotel, but we did not take advantage of that. However, on our last night, the kids wanted to order room service, so we ordered a BLT and E (egg), shrimp cocktail, and of course ice cream. It was excellent! I never thought of putting an egg on a BLT, and it was probably the best one I have ever had.
I am impressed with the management of the hotel. Every time I needed anything, they were so accommodating. They have maps and gave us great directions to Mount Rushmore and other places to visit. I would highly recommend this hotel, and when we go back to Rapid City, this is where we will stay.
We stayed in room 434, which is on the opposite side of the interstate. We slept great!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am so glad you chose us based on what you read on TripAdvisor. We are firm believers in an unsolicitated system with honest guest feedback. It is our intention to always give our guests our very best, and to make sure that they feel that they are the most important part of our day. I'm also thrilled that you were able to sample such a variety of our amenities. I know that we offer the best lodging experience in Rapid City, and it is nice to hear that we were able to demonstrate our efforts effectively to our guests. Thank you for the feedback, and please come back and stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.