We booked this hotel while on the way to Rapid City without a place to stay. The price was reasonable out of everything available and the Hampton Inn was booked so we booked a room and hoped the pictures and reviews were true - they were!
The rooms are big and comfortable and while it's called a 'suite' it has a very similar feel to Hyatt Place room layouts where there are 2 rooms but no door between them. There is Wolfgang Puck coffee and Bath & Body Works toiletries in the bathroom. 2 TVs meant I got a night off from basketball and there's a fridge and microwave in the room as well. There's a Target with the small grocery store section just a short drive away so instead of eating out we bought some frozen meals and heated them up in the room. The front desk has plastic utensils that you can ask for.
The building is new and modern and very clean. The man took advantage of the workout room which he said was great. I tried out the laundry room was which was small but clean and safe. They only have one washer and dryer which could be challenging but at the time I went there it was available. You can buy soap and fabric sheets in the little store in the lobby for a reasonable price along with medicines and ice cream and other snacks.
Hotel is very bike-friendly as there were lots of motorcycles parked out front under the awning so riders should definitely check this place out as they are touring the Badlands! The bar seemed to always have a lot of patrons in the evenings and there's a lot of seating in the other part of the lobby to get out of the room and relax. We were told about a breakfast buffet in the lobby but we never tried it out.
Ah, the staff - what can I say that hasn't been said? They are true service professionals who know what the word 'hospitality' means and they seem to really enjoy their jobs. I was always greeted when passing through the lobby and they were always buzzing around doing something. I can't think of one time when I saw any of them just standing around or talking or goofing off. They take pride in their workplace and it shows. And I've never seen a cleaner front desk! There's no food or drinks or random sheets of paper laying around - very professional!
The hotel celebrated their grand opening while we were there and there was a huge turnout. I know this hotel will do well - their only challendge will be to keep up the condition of the property with all the guests they're going to have and continue to offer the high level of customer service without their jobs becoming 'old hat'.
Guests - follow the signs for the Cabela's store and it's easy to find. We'll definitely seek this property out if ever we're back in Rapid City.
- Official Description (provided by the hotel):
- Rapid City's newest all suites hotel featuring sophisticated technology, free wireless internet access, state of the art fitness center, indoor pool, "Reflect" restaurant and lounge, Wolfgang Puck coffee in room and at Barista Bar, Bed and Bath ameneties in room, extra plush pillow top mattresses, free shuttle to airport and 5 mile radius."Grab and Go" and Refill Sundries food areas available 24 hours.All suites equipped with 2 flat screen HD televisions and microwave and refrigerator ... more less
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