Our stay in Rapid City at the Hampton Hotel was excellent. The hotel is a standard Hampton Inn, not flashy, but consistently good. The rooms we asked for to be connected (there were 5 of us) were not available upon arrival even though I had called to request this a week prior to our arrival. Not a big deal as our rooms were close to each other on the same floor. The breakfast each morning was very good, the selection was prepared nicely and they kept everything well stocked even though it was very busy most every morning. The front desk customer service people were very nice and helpful. Our requests for local info and sites to visit were met with smiles and very good details and explanations. They even helped us book tickets for the Fort Hays Chuckwagon Supper and Show which we enjoyed very much. The hotel is located conveniently near the interstate and numerous resturants and shopping. We were able to get to all of the attractions and venues that we wanted to see without any problems. If your travels require a stay in Rapid City this an excellent choice for your night's sleep and your day's activities.

Very nice facility with friendly staff. Comfortable beds with freshly cleaned linens. We arrived after midnight after a very long day on the road and were grateful that our reservations were in order.

We had an absolutely wonderful time in Rapid City. This hotel met our needs; however, I was expecting a little nicer property for the price we paid ($360 for only two nights). We could stay much cheaper at a much nicer hotel in Hawaii! So I was really expecting a much nicer property than what it was. It was actually probably one of the middle of the road Hamptons instead. The hotel is about an hour drive from Mt. Rushmore, Crazy Horse and Custer State Park. It's also about an hour from Wall Drug and the Badlands so it is a good location. There is only one small elevator which we seemed to almost miss every time because it was such a small area for it. Breakfast seating has much to be desired! This is the area where most improvement is needed. For a family of five, I was not sure any of us were going to be able to sit to eat and especially not together! The bfast bar area is extremely small and tight. Seems they could get rid of the large chairs and add many more smaller chairs and tables to accommodate everyone. However, the staff is unbelievably helpful and friendly!! The bfast ladies were great and never slowed down the entire time. The swimming pool with a fun waterside was a blast for the kids!! They loved it and may say that was their favorite part of the trip! The fitness room was a very small room on the second floor which I found strange, but it was adequate. Overall, it was a good stay and will return to this property with hopes it won't cost so much in the future!

We stayed at this hotel two weeks ago at the beginning of August right before the Sturgis rally. We came to the area for a last minute family vacation before school. This was the worst portion of our trip. When calling ahead my wife was told the rate was $198/night with no word of the surprise ahead of us. Upon checking in we were told it was $198 for the night then the rate would rise to $314 the second night. I told the clerk we were not informed of that and she said we could talk to the manager, Dawn, the next morning. The following morning I spoke with her about the issue. She said she would be fired if she changed the rate and invited us the explore other hotels in the city. She said she would waive any 24 hr notice of room cancellation, implying to me that we could check out anytime. We finally found lodging elsewhere then checked out at 4pm. That night we were called by the clerk saying our CC would have to be charged for the room. I informed her that the manager said we could check out at anytime. Again she told us to discuss with the manager. A day and a half later we talked by phone and again, the manager would not budge refusing to acknowledge the 24 hr cancellation notice. I had to ask for her boss' contact info a couple of times and finally she provided it. I called him, left a message and have never received a call back. Our story doesn't end here. That day we checked our CC account and found that the hotel had charged us twice for the room. I called the manager back and she said it would be reconciled - no apology given. A few days later and still not credit on our card. Another call to the manager with assurances it would be reconciled. I just checked today and it has been corrected. What a pain! This has been the worst experience I've ever had with a hotel and I will be lodging a serious complaint regarding this experience with Hilton. I see below that another customer had a similar experience with his rate being raised. Seems there is a consistent problem with management. Otherwise, the pool was nice, the room was average and the breakfast was below average. Overall I'm shocked that this hotel bears the HIlton name.