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“Hotel has gone downhill” 3 of 5 stars
Review of Country Inn & Suites by Carlson, Rapid City

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Country Inn & Suites by Carlson, Rapid City
2.5 of 5 Hotel   |   2321 N Lacrosse St, Rapid City, SD 57701   |  
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Ranked #19 of 52 Hotels in Rapid City
Gulf Shores, Alabama
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Hotel has gone downhill”
3 of 5 stars Reviewed June 24, 2013

What happened to this hotel?! Stayed here in 2007 and loved it. Returned in June 2013 and things had changed. Carpets in the hallway and in our room were badly stained. They advertise wi-fi but we were on the 4th floor and could rarely access it. When we reported the problem (more than once) were told everything from "I don't know anything about that" to "a lot of people on the 4th floor are reporting trouble". The situation was never resolved. There was a good selection of breakfast items but the food wasn't hot. The shower had hardly any pressure, and twice while showering, the water went completely off for 5 - 10 seconds. Difficult to get hot water in the shower. I must say, except for the comments regarding the wi-fi, the staff was very friendly and helpful. On my next trip to Rapid City, I will not be staying here.

Room Tip: Watch our for the 4th floor if you expect wi-fi access!
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RapCityCISMgt, General Manager at Country Inn & Suites by Carlson, Rapid City, responded to this review, June 25, 2013
I would like to Thank You for taking the time to fill out a comment about your stay. I would like to let you know that your comments have been heard and we are woking to get these issues resolved. I have been in contact with my IT manager to get the WIFI issue on 4th floor fixed. We did get these parts ordered and we suspect this will correct the problem. I would like to assure you we are working hard to correct these problems. Thank You again for you comments.
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504 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
Charleston, South Carolina
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 22, 2013

This hotel is really tired and old and run down. I didn't give it the worst rating because the kids at the front desk were very pleasant. It's hard to know where to start. Door going into our room was muddy along the bottom. Dirty carpet and chair in the room. Ugly crack between walls and ceiling. 70's vintage bathroom with cracked marble sink, suspended ceiling and dwarf-height shower nozzle. All the receptacles have been used so much that anything you plug in falls out. Clock didn't work when we arrived. They fixed it but then the alarm went off at midnight. Garbage piled up in their one container by the front door. BTW, this hotel also accepts pets which we didn't know until we got there. This was our first shot at a Country Inn & suites. Also our last.

Room Tip: Choose a different hotel
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  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RapCityCISMgt, General Manager at Country Inn & Suites by Carlson, Rapid City, responded to this review, June 24, 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
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Leicester, Massachusetts
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed June 21, 2013

We made this hotel our 4 night destination after traveling across the country almost 2,000 miles. We stayed at Country Inn and Suites before and had a fantastic experience that is why we did not hesitate to choose this hotel brand again.
The location was perfect for us.The hotel appearance is very nice and staff was friendly as well. The breakfast food was good and the staff in that small space did a wonderful job keeping everyone happy. Our problem with this hotel were situations and issues that came up during our stay.
Upon arrival the room given us had a major problem with the bathroom. When we asked to be moved the manager came to the room to check out the problem and moved us immediately and said she would not be able to rent this room out. We appreciated her response. The next day we got badly stained bath towels which the desk staff agreed were unacceptable. Then we overheard a family across the hall who complained about dog hair all over their room. We had seen a German Shepard the day before in that room and we were wondering if they had specific rooms in the "Pet Friendly" hotel or all of them were....not sure.
We still had a wonderful time in beautiful South Dakota but will not stay at this hotel chain again.

Room Tip: Ask for a room with a view on the back side of the building.
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RapCityCISMgt, General Manager at Country Inn & Suites by Carlson, Rapid City, responded to this review, June 24, 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 9, 2013

Nothing to special, definitely can tell its starting to get to be and older hotel. Beds were nice and comfy and pillows as well. breakfast was great! pool area above average and has a nice water slide. stayed at comfort suites and it definitely blows this place out of the water! for the money though, not bad.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wyoming
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 29, 2013

A medical emergency brought us to Rapid City and we stayed at this outstanding property. The staff is outstanding and eager to help with what ever you need...the whirlpool rooms are so comforting...the fireplace and the bookcase filled with loaner books is a wonderful place to sit....coffee hot pots are always kept full along with hot water for tea or cocoa.....and the cookie jar is always full with freshly baked cookies. We are a repeat customer!

Room Tip: Second floor has easy access to the lobby.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Longwood
1 review
5 of 5 stars Reviewed May 28, 2013

Circumstances made it necessary for me to stay for more than a week. Laura (asst. mgr.), Kassi, and Laura helped in making my stay a very pleasant one. These three are outstanding examples of professionalism. They represent Country Inn & Suites very well. All other staff members I was in contact with were pleasant, courteous and friendly as well. The room was lovely and very clean as were the amenities. Breakfast here is one of the best in this environment. Pets are also happily accepted. When in this area, this is definitely where I would stay.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed May 26, 2013 via mobile

Booked a month before and asked for a quiet room for three days using points and money. On arrival given room next to guest laundry, then offered next to pool, finally fourth floor next to vending and staff laundry(not used during day but at night!). Yes, memorial weekend but booked a month ago. Perhaps if you are not paying the high rates in full, points users get the dregs. Management obviously did not read Carson club member request. Breakfast ladies did there best in a room that is not adequate for the hotel when it is fully booked. Extra tables in hall between elevator, video machines and exercise room. Huge lobby should be the alternate space.....No foresight of management when they are aware of hotel capacity. Met several patrons across the street at Denny's when they too gave up waiting to eat the breakfast they had already paid for at the hotel. They do tell you about resort fees but be prepared to pay an additional $12 in fees and taxes above room rate and various taxes. Finally room had cracked sink and slow draining sink. Previous user bottle cap found on the floor. Is the manager not giving the workers enough time? Or just not checking cleanliness of rooms? Save your points and money for a better example of Carlson hotels.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Country Inn & Suites by Carlson, Rapid City, responded to this review, June 1, 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

If you would like to discuss your stay further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites by Carlson, Rapid City

Address: 2321 N Lacrosse St, Rapid City, SD 57701
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Rapid City
#17 Family Hotel in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites by Carlson, Rapid City 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
With our charming countryside decor and comfortable amenities, Country Inn & Suites provides a welcoming atmosphere to Black Hills travelers. We are located centrally between the Black Hills and the Badlands, just a short drive away from the historic Mount Rushmore National Memorial and the Crazy Horse Memorial. Our hotel features fantastic services and facilities, including an indoor swimming pool with 100-foot water slide, complimentary Internet access, a Fitness Center, and a complimentary breakfast buffet. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Rapid City Hotel Rapid City
Country Inn And Suites By Carlson, Rapid City
Country Inn Rapid City
Rapid City Country Inn

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