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“Clean Room, Great Value” 4 of 5 stars
Review of AmericInn Lodge & Suites Rapid City

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AmericInn Lodge & Suites Rapid City
2.5 of 5 Hotel   |   1632 Rapp St, Rapid City, SD 57701   |  
Hotel amenities
Ranked #37 of 52 Hotels in Rapid City
Hamilton, Montana
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Clean Room, Great Value”
4 of 5 stars Reviewed December 21, 2013

We were highly satisfied with the value; a clean, comfortable room for a low price. The desk staff was friendly, knowledgeable and helpful. They explained our local dining options accurately. Recommended.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with AmericInn Hotels and Suites

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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358 reviews from our community

Traveler rating
    141
    82
    39
    40
    56
See reviews for
160
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • Any
English first
Cheney
1 review
5 of 5 stars Reviewed December 12, 2013

This was the best motel of this trip. Very nice staff! The room was great (paid a bit more for a bigger room. And the room was great. I didn't use the swimming pool. I think you would have to be a polar bear for that, 62 degree water.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rapid City
1 review
5 of 5 stars Reviewed December 11, 2013

All of the staff is friendly and helpful, At check in Kali was extremely efficient and friendly. She has made us feel welcome and explained all of the benefits and where to find things in the local area. This a great place to stay and will be back again for sure!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with AmericInn Hotels and Suites

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holbrook
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 4, 2013

Dirty dirty dirty. Stains on bed. Dog food on floor. Pet hair and dirt on floor. Cleaned room the next day and still dirty. Never stayed anywhere that bad before. Will never stay there again. Not recommend.

Stayed December 2013, traveled on business

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenCulp, General Manager at AmericInn Lodge & Suites Rapid City, responded to this review, December 10, 2013
Thank you for taking the time to write this review. I'd like to personally apologize that your recent stay fell below your expectations of the hotel. Customer satisfaction is our number one priority and would like you to know that these issues have been addressed with the appropriate staff. Please, feel free to contact me personally to come to a resolution on your recent stay. 605-343-8424. Once again, we are sorry; and thank you.
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Denver, Colorado
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 20, 2013 via mobile

So just stayed here and needed a manager was told noon then im told she would be in at two ended up getting assistance from the gm? Steve. never has it ever been so hard to talk to a manager!!! Ill try a different place next time! im sure some place would gladly like my business seeing as im in a hotel at least two days a week all year.

  • Stayed November 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rapid City, South Dakota
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2013

My fiancé and I stayed there for a night and it was quite pleasant. The pool was great and fun. The little snack shop was cute. The employees were very polite and easy to talk to. The price was decent for such a nice hotel. It had good privacy and the rooms were comfortable. The pillows were amazing. No one needs a Holiday Inn when you have this great place.

Room Tip: The lowest floors are actually quiet.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmericInn L, General Manager at AmericInn Lodge & Suites Rapid City, responded to this review, December 10, 2013
We appreciate you taking the time to write this review abour your recent stay with us. On behalf of our entire staff here at AmericInn Lodge & Suites we thank you for your business. We are glad that you enjoyed the pool, as well as our market in our lobby. We are also glad you like our comfortable pillows! We hope to see you again when your travels bring you back to the area.
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Denver
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 18, 2013

Room had a huge glob of hair on the floor when we first got there. Rooms are not cleaned while you are there, you just get clean towells, shampoo not even replenished. Shower bar broken, outlet next to sink not working. Sofa beds very uncomfortable and no pads available. Elevator is loud and shakes, very scary, we took the stairs. When other rooms Fill their tubs you hear the loud noise from the pipes and high pitched squeel, heater very noisy and toilet constantly runs. Lobby is beautiful and some of the staff is nice, pool is warm and the slide is great for kids.

Room Tip: Choose the upgraded room, standard rooms don't have separate lights so you can't turn on res...
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenCulp, General Manager at AmericInn Lodge & Suites Rapid City, responded to this review, November 20, 2013
Thank you for taking the time to review our hotel. I apologize that we have fallen below your expectations during your stay with us. We strive to maintain a high level or customer service and customer satisfaction. We have addressed these issues with the appropriate staff in order to avoid anything like this happening again. Again, we are very sorry. Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AmericInn Lodge & Suites Rapid City

Address: 1632 Rapp St, Rapid City, SD 57701
Location: United States > South Dakota > Rapid City
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 52 Hotels in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — AmericInn Lodge & Suites Rapid City 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
We are conveniently located off I-90 (Exit 59) in Rapid City, South Dakota. While staying at the AmericInn Rapid City hotel, make time to explore the area, including a visit to the incredible Mount Rushmore, the equally inspiring Crazy Horse Monument, Wind Cave National Park, Custer State park, South Dakota casinos and the stunning Black Hills National Park. ... more   less 
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Also Known As:
Americinn Lodge & Suites Rapid City Hotel Rapid City
Americinn Lodge And Suites Rapid City
Americinn Hotel Rapid City
Americinn Rapid City

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