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“Outstanding customer service” 5 of 5 stars
Review of Hilton Garden Inn Rapid City

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Hilton Garden Inn Rapid City
3.0 of 5 Hotel   |   815 East Mall Drive, Rapid City, SD 57701   |  
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Double HHonors Points
Ranked #9 of 52 Hotels in Rapid City
Certificate of Excellence 2014
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
“Outstanding customer service”
5 of 5 stars Reviewed December 1, 2013

We stayed at this hotel and I noticed all the workers went above and beyond for us. The room was very clean. The front desk was very helpful and went above and beyond. The bartender looked up some information about a local attraction for us thought that was pretty great of him. Thank you for the great weekend and we will be returning again!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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434 reviews from our community

Traveler rating
    269
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126
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Overland Park,KS
Top Contributor
530 reviews 530 reviews
280 hotel reviews
Reviews in 212 cities Reviews in 212 cities
304 helpful votes 304 helpful votes
5 of 5 stars Reviewed November 26, 2013

This hotel is about 3 minutes off off the freeway, over the hill and on a quiet street. If you are ;looking for clean and quiet in the Rapid City area, look here. Breakfast is very good, check in was fast, the staff was very courteous and helpful. There a re many eating options in a 5 minute radius of the hotel. The hotel seems very new and well kept.

Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 23, 2013

This was a clean hotel with the convenience of being located in the city. If you don't like city noises, there were train tracks next to the hotel that are very loud and busy. My children happened to love it though. The staff was kind and friendly.

Stayed October 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2013

Love this Hotel. A great value for such a nice place. We always stay here when we come out to see our son at SDSM&T. The Hotel is in a good location for shopping, movies and food. Breakfast is very well done and we always opt for the room and Breakfast deal.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rock Point, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2013

I thought it was excellent all the way around. My favorite was the breakfast. I'm not a huge breakfast consumer but the oatmeal and the fruit and the juice was excellent for a low low price!! You gotta stay there!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2013

We are a military family in the middle of a cross- country move and decided to stay at the Hilton Garden Inn for 2 nights so we could see the local sites. The hotel is new and in a great location next to lots of restaurants and shopping. Check-in went smoothly and our room was immaculate. We opted for the bed and breakfast fare and are so glad we did! Breakfast was great with many hot options and made to order items along with excellent service. The hotel has an ATM and laundry facilities and an elevator. We decided to treat ourselves to the presidential suite which had a desperate living area, 2 bathrooms, and a jetted tub with separate shower. The tub was fantastic to get in to after a cold South Dakota day. The only negatives to the room were a lack of overhead lighting in the living areas and the shower door. The shower door was a big problem for us as we are both over six feet tall and the door top support bar lands at about 5 foot 10. Needless to say, hubby and I both got some hard hits to the head while entering and exiting the shower. All in all, a great stay with a very quiet and friendly atmosphere- just watch your head in the presidential suite!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Piedmont, South Dakota
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 10, 2013

This hotel has everything for the business traveller with a wonderful business center, for travelers, for special business or personal events. The vista from the lobby is expansive looking at the hills of western South Dakota. The room service is quick, lovely presentation, and delicious. In room jetted bathtubs, wonderful beds, just quality service. Friendly and helpful. Made a surprise weekend for my husband for his birthday with family who also had a room. Great rate for the price too!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rapid City

Address: 815 East Mall Drive, Rapid City, SD 57701
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Rapid City
#5 Family Hotel in Rapid City
#8 Business Hotel in Rapid City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Rapid City 3*
Number of rooms: 121
Official Description (provided by the hotel):
The Hilton Garden Inn Rapid City hotel in South Dakota is conveniently located just off of I-90, at either exit 60 to mall drive and then west .5 miles of exit 59 to mall drive and then east .1 mile. We are centered in the middle of famous shopping, convenient location and within minutes to many Black Hill attractions such as Mount Rushmore and Crazy Horse. ... more   less 
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Also Known As:
Hilton Garden Hotel Rapid City

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