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“Slow the pace in Rapid City” 5 of 5 stars
Review of Hilton Garden Inn Rapid City

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Hilton Garden Inn Rapid City
3.0 of 5 Hotel   |   815 East Mall Drive, Rapid City, SD 57701   |  
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Ranked #8 of 52 Hotels in Rapid City
Weston, Massachusetts
Top Contributor
57 reviews 57 reviews
7 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
“Slow the pace in Rapid City”
5 of 5 stars Reviewed May 6, 2013

We have had good luck at Hilton Garden Inns. The one outside Rapid City, SD was excellent. Front desk, restaurant, and bar people all competent and very helpful. Location outside Rapid City center requires a car, but it is minutes into the center. We stayed 6 nights. Much to see around the area; Jewel Cave, Air Museum, Hot Springs mammoth site; Custer Park (bison and antelope) and Devils Tower in Wyoming. Great with kids and grandkids.

Room Tip: Most have small living room
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debb B, General Manager at Hilton Garden Inn Rapid City, responded to this review, May 7, 2013
Thank you for your kind words on your stay at the Hilton Garden Inn, Rapid City. We are extremely happy that you enjoyed your stay with us; our staff strives to satisfy every guest that comes through our doors. We look forward to seeing you again on your next trip to the beautiful Black Hills of South Dakota.
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406 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
Franklin
2 reviews
4 of 5 stars Reviewed May 2, 2013

The Rapid City Hilton hotel is a fairly new hotel and I believe that's one of the reasons it was so clean. But because it was clean, I enjoyed my stay. It is close to shopping and dinning which is a major plus.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monte H, Manager at Hilton Garden Inn Rapid City, responded to this review, May 26, 2013
Thank you for taking the time to comment on the Hitlon Garden Inn-Rapid City. We hope you have the opportunity to visit us again.
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San Marcos, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 1, 2013

My husband and I came to Rapid City for our 30th anniversary to check some things off our bucket list. We picked the Hilton Garden Inn because of the Romance Package. We were told that the first night the room we wanted wasn't available. However, upon arrival, Gayleen worked very hard to make our stay memorable and romantic and got us in the room we wanted!!! The entire trip exceeded our expectations

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debb B, General Manager at Hilton Garden Inn Rapid City, responded to this review, May 4, 2013
Congratuations on your Anniversary and Thank you for the feedback. We do everything we can do to exceed our guest desires and I am so happy that Gayleen was able to juggle things around for you and make your day very special. I really hope that since you crossed something off your bucket list in the Black Hills, that you did not cross off everything that the Beautiful Black Hills of SD has to offer and that you come back to see us again. Soon!
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Westford, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2013

We always enjoy staying at Hilton Garden Inn, but this property was especially nice. Rooms were nice, the hotel was spotless, staff very friendly and helpful. It is convenient to I90 and close to stores and restaurants. There is a restaurant on site which we did not try. No complimentary breakfast, but you can purchase it for $9.95. There is also a bar on site. I would definitely recommend this hotel.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debb B, General Manager at Hilton Garden Inn Rapid City, responded to this review, May 4, 2013
Thank you for the great comments. I am glad that you were able to find everything you needed in one convenient location. Perhaps the next time you are in the area you will find the time to indulge in the all you can eat, made to order breakfast for $9.95 per adult. Remember the kids under 12 eat Free.
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Seattle, WA
Senior Contributor
49 reviews 49 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 19, 2013

When I travel, I look for several things from a hotel. These include an updated property, friendly service, cleanliness,spacious rooms, comfortable bedding, a quietly functioning HVAC system, nice decor and adequate amenities. This property offers all of the above and more.

The hotel is a little secluded but you are fine with a car as everything is close. The bathrooms are roomy with a walk in shower instead of a tub, something I especially appreciate. The room decor is rich with dark stained wood, dark carpeting and marble entry/bath floors. The bed is especially comfortable. The towels in the bathroom are thick, not the typical super thin type I often see in hotels. The room has a microwave and small refrigerator.

I will choose this property again when travelling to Rapid City.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debb B, General Manager at Hilton Garden Inn Rapid City, responded to this review, May 4, 2013
Thank you for taking the time to review our hotel, I appreciate the honesty and the feedback. We do our best to exceed our customers expectations and I glad that we could exceed yours. I will look forward to having you as a guest again in the near future.
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Minneapolis
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed April 14, 2013

We were on our way to Hot Springs, SD when a forecast snowfall turned into a major winter storm that dropped 27" of snow on Rapid City. After finding that most roads were going to be closed my wife made an online reservation using in phone. Upon arrival conditions were very blustery and the front desk greeted us and thanked us for staying with them during the storm. The storm continued into the next day and we extended our stay another day and learned that they were making special arrangements for restaurant service for lunch - a time they were not normally open. The food was great and reasonably priced considering they had a captive audience.
Despite the employees have to deal with their own issues associated with the storm not one ever mentioned their own hardship and was empathetic to the fact that we were stranded.
Definetely will stay there again

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debb B, General Manager at Hilton Garden Inn Rapid City, responded to this review, April 16, 2013
Thank you so much for the amazing and wonderful review, it really was quite a snowstorm! We do our best to exceed our guest expectations each and everyday not just during snowstorms and are very pleased to find we exceeded yours. We are all just happy that you were able to make it to your next destination safely and very much look forward to your next vist to Rapid City.
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Fairmont, Minnesota, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 14, 2013

Would definitely stay here again. The hotel is very clean and tasteully decorated. The staff were all very friendly and for the most part helpful. The gal at the bar was a little unattentive, but overall the stay was excellent!

Room Tip: The hot tub was out of order when we were there, so we were disappointed about that.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debb B, General Manager at Hilton Garden Inn Rapid City, responded to this review, April 16, 2013
Dear Wendy V.

Thank you for the great comments about our hotel. Yes, unfortunately the hot tubs heat exchanger went out and the new one was supposed to be overnighted. You guessed it, of course, it was during the snowstorm. So please accept my sincerest apology. We look forward to having you as our guest again the next time you are in the beautiful Black Hills of South Dakota.
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Additional Information about Hilton Garden Inn Rapid City

Address: 815 East Mall Drive, Rapid City, SD 57701
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Rapid City
#5 Romantic Hotel in Rapid City
#8 Business Hotel in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Rapid City 3*
Number of rooms: 121
Official Description (provided by the hotel):
The Hilton Garden Inn Rapid City hotel in South Dakota is conveniently located just off of I-90, at either exit 60 to mall drive and then west .5 miles of exit 59 to mall drive and then east .1 mile. We are centered in the middle of famous shopping, convenient location and within minutes to many Black Hill attractions such as Mount Rushmore and Crazy Horse. ... more   less 
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Also Known As:
Hilton Garden Hotel Rapid City

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