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Hilton Garden Inn Rapid City: Traveler Reviews

3.0 of 5
815 East Mall Drive, Rapid City, SD 57701
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Hilton Garden Inn Rapid City
Ranked #6 of 50 hotels in Rapid City
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134 reviews from our community

    Trip type
Traveler rating
    74
    45
    9
    4
    2
Date Rating
Saint Louis, Missouri
Top Contributor
94 reviews 94 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
97 helpful votes 97 helpful votes
“Wavering between 3 and 4 stars on this one...”
4 of 5 stars Reviewed November 9, 2012

Decided on four instead of three for several reasons:
1. Free wifi, free printing in the business center, free coffee, free cookies!
2. CLEAN. Just amazingly CLEAN!
3. Extra-large room with excellent amenities, including a mini fridge and a microwave.
4. Great soap, shampoo & conditioner selection.

Knocked it down from five to four because:
1. The bed. Seriously. What happened to the "Hilton Bed" that used to be so awesome? This is an "air bladder" adjustable bed. ROCK HARD no matter what. I know I'm spoiled as I sleep on memory foam at home, but this was just awful.
2. They have a "save the environment" thing going on, so if you hang up your towels and washcloths, they won't be replaced. I participated in that, but all my towels were replaced anyway?

The location is good, and it's fairly quiet. It's a stick-built property, though, so you'll probably notice footsteps overhead, as well as lots of traffic noise from the interstate (my room was on the back of the hotel).

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask stefmo about Hilton Garden Inn Rapid City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biloxi, Mississippi
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
55 helpful votes 55 helpful votes
“Good (but not great) option for staying in the area”
4 of 5 stars Reviewed October 29, 2012

Stayed here for 4 nights in late Oct 2012 as our "base camp" for touring the Black Hills/Badlands region.

The good:
- Location
- Comfortable and well-appointed room with good bathroom plumbing
- Good climate control system
- Price was right for an off-season stay

The average:
- Had to request a "conventional" blanket; was not included in the room as is customarily the case at HGIs
- Bed pillows all too soft, even when doubled-up
- Restaurant cook was clueless as to how to prepare a "scramble" - instead of mixing in (i.e., "scrambling" - hello?) the add-ons (ham, peppers, cheese, etc), he just fixed scrambled eggs and dumped the add-ons on top; and then the next morning I specifically requested the add-ons to be mixed in and he STILL dumped them on top

The not-so-good:
- Thin walls. We could CLEARLY hear our next-door-neighbor snoring through the wall.

Review title says it all...good but not great. Still, I'd stay here again - none of the above were show-stoppers.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DaveR19 about Hilton Garden Inn Rapid City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
“Noisy A/C”
3 of 5 stars Reviewed October 14, 2012

This HGI was nice enough, but we had a terrible nights sleep due to a failing A/C.
My husband had fallen asleep and just as I turned off the TV and began to doze off the most horrible noise from the A/C began. Each time the A/C kicked on it jarred the room and sounded like a helicopter coming in for a landing. I woke up each time this happened and thus got very little sound sleep. Believe me, I have had noisy A/C units many times before, but there was something seriously wrong with this one.
Since we were already in bed for the night I did not call to report the problem. I did tell the front desk when we went down for breakfast the next morning, and got nothing but an okay I'll write it down. Would a sorry for your lack of sleep have been to much to ask?

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask jsham52 about Hilton Garden Inn Rapid City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debb B, General Manager at Hilton Garden Inn Rapid City, responded to this review
October 17, 2012
I am very sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay and I sincerely apologize for the malfunctioning air conditioner and have reported your concerns to our maintenance team. I am incredibly sorry that it disrupted the comfort of your stay. I will be sure to address the issues with the room amenities and hope you will consider giving us a second chance if you return to the area.
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1 review
1 helpful vote 1 helpful vote
“No housekeeping service when requested”
2 of 5 stars Reviewed October 14, 2012 via mobile

I would try somewhere else where they care about service. Stayed two nights and requested room be cleaned right away on our second day as we wanted to take a nap in the afternoon. After requesting that the room be cleaned we waited over an hour with no luck getting the room cleaned. Finally gave up grabbed towels and went to our room uncleared. Never was cleaned the second day.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Dlcfo about Hilton Garden Inn Rapid City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debb B, General Manager at Hilton Garden Inn Rapid City, responded to this review
October 16, 2012
Thank you for your feedback of your recent stay with us. I understand that you encountered an opportunity with the cleanliness of your guest room, I sincerely apologize for this. This is one of the areas that we are very vigilant in to ensure comfort and satisfaction for our guests. I'm so sorry that we were unable to meet expectations and based upon your review I am actively participating with our housekeeping staff to ensure this does not happen again. I hope that if you travels bring you back to the area that you will consider staying with us again. Thank you again, I appreciate your honest feedback.
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Beardsley, MN
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“Beautiful views”
5 of 5 stars Reviewed October 12, 2012

Stopped here on way to WY. New Hotel. Excellent price of king room and breakfast for 2 of $101.00 . Fridge in room; large bathroom; window opens, which is not usual for Garden Inns. BEST feature was the guarantee of a freshly washed bedspread on bed. Lovely laminated card on bed
'In ancient times, there was a prayer for The Stranger within our gates.
Because this hotel is a human institution to serve people, and not solely a money making organization, we hope that God will grant you peace and rest while you are under our roof.
May this room and hotel be your second home. May those you love be near you in thoughts and dreams. Even though we may not get to know you, we hope that you will be comfortable and happy as if you were in your own home.
May the business that brought you our way, prosper.
May every call you make and every message you receive add to your joy.
When you leave, may your journey be safe.
We are all travellers. From birth till death, we travel between the eternities.
May these days be pleasant for you, profitable for society, helpful to those you meet, and a joy to those who know and love you best' How lovely!

Room Tip: The rooms on the front of the bldg. have great views. On the back, not so much.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Kathleen B about Hilton Garden Inn Rapid City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debb B, General Manager at Hilton Garden Inn Rapid City, responded to this review
October 17, 2012
I am so happy that you enjoyed your stay with us while traveling through Rapid City, if I or my staff can ever assist you again please do not hesitate to ask. We look forward to having you as our guest on your next trip through the Beautiful Black Hills of South Dakota.
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Additional Information about Hilton Garden Inn Rapid City

Also Known As:
Hilton Garden Hotel Rapid City
Hilton Garden Hotel
Address: 815 East Mall Drive, Rapid City, SD 57701
Phone Number:
Region: United States > South Dakota > Rapid City
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotels in Rapid City
#10 Business Hotels in Rapid City
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Hilton Garden Inn Rapid City hotel in South Dakota is conveniently located just off of I-90, at either exit 60 to mall drive and then west .5 miles of exit 59 to mall drive and then east .1 mile. We are centered in the middle of famous shopping, convenient location and within minutes to many Black Hill attractions such as Mount Rushmore and Crazy Horse. ... more   less 
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