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“Quiet and Comfortable with Easy Access” 4 of 5 stars
Review of Comfort Suites Hotel & Convention Center Rapid City

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Comfort Suites Hotel & Convention Center Rapid City
2.5 of 5 Hotel   |   1333 North Elk Vale Road, Rapid City, SD 57703   |  
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Choice Privileges Points
Ranked #2 of 52 Hotels in Rapid City
Certificate of Excellence
GreenLeadersBronze level
Edinburg
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Quiet and Comfortable with Easy Access”
4 of 5 stars Reviewed July 23, 2014

Very quiet and very comfortable rooms. Pleasant staff. The breakfast was adequate and always plenty of food and the staff was very active cleaning and making sure items were restocked. Recommend this location to anyone traveling to Rapid City.

Green Features: Good practices and hopefully people take advantage of keeping the lines from day to day if possible.
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aleah E, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, August 9, 2014
Dear valued guest,

We appreciate you taking time to review our Platinum Award Winning Hotel! Our breakfast
attendants always make sure our guests start their day off right. Thank you for the recommendation and we hope you will stay with us the next time you visit the Black Hills.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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863 reviews from our community

Traveler rating
    666
    156
    32
    7
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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English first
colorado
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 22, 2014

This is a new hotel and let me just say, they built this one perfectly! Beautiful, clean, super friendly staff but best of all: THE ROOM!!! We got a King suite and when we walked in the door we both looked at each other and said, "Can we live here!?!" It was that wonderful! Roomy, clean, beautifully decorated. Bed was super comfortable, plenty of pillows, extra blanket, plenty of towels. Water pressure was outstanding. There is not one thing I can say bad about this hotel! Breakfast was hot and plentiful with two gals running back and forth making sure to all the guest needs. The pool was great as well. It is very close to the interstate so it made travel a breeze.

Room Tip: We had one a King suite. LOVED it!!
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aleah E, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, August 9, 2014
Dear valued guest,

Well what can I say....THANK YOU for all the wonderful comments! I’m so happy that our
accommodations met and exceeded your expectations! Please come stay with us anytime, we would love to have you back!
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Denver
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed July 21, 2014

This is a fairly new hotel property so it is very clean and updated inside and out. The breakfast room is quite large and accommodates many guests. The rooms are spacious and comfortable with refrigerators and average size bathrooms. The hotel was near capacity during our stay but we didn't hear any noise from the adjacent rooms so the walls must be pretty thick which is a fantastic feature during a busy vacation season. The location of the hotel is right on I-90, so you can get some rest and be on the road quickly as well as being close to many dining options in the area. The wi-fi wasn't working for us even though they have several sign-in options; it wouldn't hold a connection for more than a few seconds. My only serious issue of concern is that during a recent storm, they had some mishap with the elevator shaft/roof covering and there was a puddle of water inside the light of the elevator. When we reported it to the front desk staff, they seemed to laugh it off and acted like it was no big deal. I think guest safety should be of the utmost importance and they could have at least made it look like they cared. I'm not an electrician but I think water coming through a light fixture is considered a bad thing. The elevator should have been taken out of service since they have two of them and made the repairs immediately. Other than that issue, the hotel is quite nice and I would most likely stay there again.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aleah E, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, August 1, 2014
Dear valued guest,

Thank you for taking time to review our all-suite hotel! I’m very happy that the room was quiet and comfortable for you! We have addressed the issues with the wifi and are actually installing a new system as we speak. I’m very sorry that the front desk staff didn’t take your concern seriously, I will also address this. As for the elevator, very rarely we get the perfect combination of wind and rain that blows water into the elevator ventilation system. However, it does not harm the lights or the system in any way. Thank you for staying with us and we would love to welcome you back with some fresh, warm cookies the next time you’re in the area!
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gainesville
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed July 21, 2014

We stayed two nights in June on a Badlands and Mount Rushmore vacation. The hotel is just off the interstate. There are several shopping centers within a five minute drive and a gas station and restaurants within walking distance. The hotel itself was clean and well maintained. There was an elevator. Our room was a family suite that included a microwave and refrigerator and separate bedroom with a king bed. Very spacious. Check in was smooth with a friendly front desk attendant. She recommended the restaurant Dakotah that is in the shared parking lot. Worth dinning there. Breakfast was well stocked with the usual fare. I would definitely return.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aleah E, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, August 1, 2014
Good afternoon 27lovetotravel,

I’m very happy to hear that your stay with us was so enjoyable! Thank for staying with us and for taking time to review our Platinum Award Winning Hotel! The Family Suite is a great choice and definitely spacious as all of our rooms were designed to be larger than average. Please visit us the next time you’re in the Black Hills!
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Lindstrom, Minnesota, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 20, 2014

I always inspect hotel rooms right away. I walked in and there was no smell, the bed linens were not stained and did not smell like the typical strong bleach smell. The bathroom had no mold/mildew stained caulk, sinks were clean and unstained and the tile grout was even clean. The only thing that wasn't perfect was under the vanity. There were about 50 black hairs under there that didn't get swept up when they cleaned. I actually felt comfortable in a hotel room. They were sold out the second night we were there, so I expected some noise from the hallway and neighbors and heard...NOTHING! I had to really listen to hear anyone. LOVE THAT! I was there with my family for 4 nights. Would stay there again.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aleah E, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, August 1, 2014
Dear valued guest,

Thank you so much for the great review! I’m ecstatic to hear that you found comfort in our suites! Our staff works tirelessly to make sure that our entire property is spotless. I’ll address the vanity with housekeeping. I’m also happy to hear that your suite was nice and quiet…. sometime you just can’t put a price on that! We hope you will visit us the next time you’re in the area!
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Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed July 19, 2014

Stayed here during a snowy day! Rooms were beautiful, comfortable and very new! Pool was small but nice. Front desk person was personal and friendly! We took time and ate the breakfast and there were many options and breakfast attendants were also very friendly! Highly recommend!

Stayed November 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aleah E, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, August 1, 2014
Dear valued guest,

Thank you so much for the “Awesome” review! We have a wonderful staff that is always happy to go out of their way for our guests. Please visit us the next time you’re in the area, we’ll have some warm cookies waiting for you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 18, 2014

Great place to stay! Clean and very nice rooms with a sitting area, refrigerator and microwave. Breakfast is free and includes juices, sausage, bacon, yogurt, fruit, cereal, etc. Pool is small but nice. Staff is very friendly and helpful.

Only shortcoming is the wifi which was essentially unusable because it was so slow. Staff stated that the system was overwhelmed and couldn't be fixed. After our stay we were contacted by a manager who apologized for the shortcoming and said a new wifi system was to be installed. Very nice and classy touch.

Highly recommended for couples or families when going to rapid city or the black hills. Location is very convenient. We would definitely stay there again.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aleah E, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, August 1, 2014
Hello Mplstodd,

Thank you for taking time to leave a review of our Platinum Award Winning Hotel! I’m happy to hear that you enjoyed your stay with us and I would also like to apologize for the problems with the wifi, our new system is being installed as we speak! We hope you will stay with us the next time you’re in the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Hotel & Convention Center Rapid City

Address: 1333 North Elk Vale Road, Rapid City, SD 57703
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Rapid City
#2 Romantic Hotel in Rapid City
#2 Business Hotel in Rapid City
#2 Green Hotel in Rapid City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Hotel & Convention Center Rapid City 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Our Platinum Award Winning all-suite hotel is sure to make your stay a comfortable and memorable one. We offer a great breakfast with various hot items served daily in a large dining area. All rooms have pillow-top beds, sofas that pull out into full size beds, flat screen TVs, a refrigerator and a microwave. The Dakotah Steakhouse is just a stroll across our parking lot - directly in front of the hotel. Easy access off of I-90 means you are close to many shopping venues, only 5 minutes to historic downtown Rapid City and not more than 30-60 minutes away from Mount Rushmore, Crazy Horse Memorial or any attraction, park or national forest in the Black Hills or Badlands. No need to pack & unpack your bags every night. Our spacious Convention Center is perfect for family/military reunions, dinners, wedding receptions, meetings, conferences or seminars. ... more   less 
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Also Known As:
Comfort Suites Rapid City Hotel Rapid City

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