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“Outstanding Staff!!!” 5 of 5 stars
Review of Sleep Inn & Suites

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Sleep Inn & Suites
2.5 of 5 Hotel   |   4031 Cheyenne Boulevard, Rapid City, SD 57703   |  
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Choice Privileges Points
Ranked #8 of 52 Hotels in Rapid City
Certificate of Excellence 2014
Elkhart, Texas
1 review
3 helpful votes 3 helpful votes
“Outstanding Staff!!!”
5 of 5 stars Reviewed October 21, 2013

While staying at the Sleep Inn and Suites in Rapid City, SD. the area was hit by the earliest blizzard in over 100 years. The entire city was shut down. The power was out for over 24 hours. Martin and Vicky, the desk clerk and the head of housekeeping stayed at the hotel for 3 days straight. These two people worked tirelessly to make sure their guest were safe, warm and fed. Although there was no restaurant in the hotel, Martin arranged for food to be brought over from a hotel across the street and generously opened the breakfast bar with everything available. This young man is a credit to your hotel! Vicky, the head of housekeeping, was also a tremendous help. She made sure the guests had plenty of clean towels and blankets for heat. She too worked tirelessly to make sure the guests were comfortable. If we happen to be in Rapid City again, we will definitely stay at this hotel!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnSD, Owner at Sleep Inn & Suites, responded to this review, October 23, 2013
The most important thing a business owner can know is that in a state of emergency the hotel team follows our procedural response systems and “worked tirelessly to make sure the guest were comfortable.” Thank you for bringing these honorable actions of the staff to my attention. Martin and Vickie are remarkable people and we are incredibly fortunate to have them on our team. We look forward to seeing you again.
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354 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Philadelphia, Pennsylvania
Top Contributor
896 reviews 896 reviews
126 hotel reviews
Reviews in 197 cities Reviews in 197 cities
675 helpful votes 675 helpful votes
4 of 5 stars Reviewed October 20, 2013

This hotel is a new location. The staff is friendly and the rooms are clean. The decor is typical hotel style with carpet and furnishings you have seen. The WIFI works well, the TV is flat screen, and the bathroom is large. The beds are comfortable and the conditioned air works. The location is across the street from McDonald's and a 24 hours gas station with a convenience store.

There is a free breakfast with waffles, cereal, fruit, juice, and coffee. The pool looked clean and functional.

The staff was friendly and helpful.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnSD, Owner at Sleep Inn & Suites, responded to this review, October 24, 2013
Thank you for all of the thoughtful comments about our property and staff. I am pleased to hear you were happy with the WIFI as we recently made a large investment to improve our system. Thank you!
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Bolingbrook, Illinois
Top Contributor
50 reviews 50 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 18, 2013

This was probably the nicest Sleep Inn we've stayed in. Was here for 5 nights in September. The staff was friendly and helpful, the rooms were very clean and the beds were comfortable. We had a room that faced the back side of the hotel, and it was really quiet even though we were close to the interstate and a busy traffic intersection. It was a great location to use as a "home base" to visit a number of things in the area, like Mt. Rushmore, Jewel Cave, Wind Cave and Custer State Park. Breakfast was good. Very happy with our experience here and wouldn't hesitate to stay here again.

Room Tip: Back side of the hotel was pretty quiet.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnSD, Owner at Sleep Inn & Suites, responded to this review, October 24, 2013
We are delighted that you think of us as "home base" when you are in the Black Hills. We hope to see you again in the near future.
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Pomona
Top Contributor
90 reviews 90 reviews
11 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed October 18, 2013

Our hotel across the street had no power for 3 days, so we were offered a shower at the sleep Inn. Both hotels had the same owner. The room we were given to shower had not been properly cleaned and i felt it to be unsanitary. We also noticed the lobby was very small and could not hold the crowds. Although we did not stay a night at this hotel, based on what we saw, we would not recomment that you stay there in the future. Also the driveway and entrance were not plowed /

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnSD, Owner at Sleep Inn & Suites, responded to this review, October 23, 2013
Sleep Inn & Suites Rapid City repeatedly wins national awards for its strict adherence to the highest level of cleanliness standards. When an unprecedented blizzard caused a power outage in the area, Sleep Inn and Suites was the first to regain electricity and welcomed unpaying guests of neighboring hotels with hot showers, complimentary breakfast and access to all of our other guest amenities.
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Salt Lake City, Utah
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 16, 2013

Newer nicer facility than most. Great breakfast areas and selection. Sausages were best ever. Staff was very helpful in giving directions. Room was large and well appointed. Front desk staff was very professional. Well located near many excellent dining choices.

Stayed October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mililani, Hawaii
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2013

My wife my dog and I got stranded in Rapid City, SD. We pland to stay one night, but had to stay for four. The Highway was closed. The hotel staff was great. One duty manager and a housekeeper worked none stop for two days. During the power loss for about 26 hours the housekeeper worked none stop offering extra blankets and supplies.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnSD, Owner at Sleep Inn & Suites, responded to this review, October 24, 2013
We are thrilled to hear so much positive feedback about our amazing staff and how they handled the potentially dangerous natural disaster that occurred in our City during this October blizzard. The bonds that were formed between the guests and our team during those 3 days will never be forgotten. Thank you for your involvement in turning a challenging situation into a great experience.
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Monument, Colorado
Top Contributor
139 reviews 139 reviews
52 hotel reviews
Reviews in 71 cities Reviews in 71 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed October 13, 2013

This is a newer building, across the street from sister property Comfort Suites. This will be a lower priced property among the Choice Hotels chain in Rapid City, but do not be fooled. I have stayed in most of them and for the money this one is the best.

Being a newer property everything still "works" like it should. I have stayed here over a dozen times. The staff has been trained to be courteous, helpful and accommodating. The beds are comfortable and the rooms are well appointed.

I would knock off half a point for the breakfast. They do try hard with eggs, sausage, cereals, etc. You get more than I expect at the Sleep Inn line, but the quality is just below average.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites

Address: 4031 Cheyenne Boulevard, Rapid City, SD 57703
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
#6 Family Hotel in Rapid City
#6 Romantic Hotel in Rapid City
#13 Business Hotel in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Sleep Inn & Suites 2.5*
Number of rooms: 70
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Also Known As:
Sleep Inn And Suites
Sleep Hotel Rapid City

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